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Extra Space Storage
- Self Storage
- Marina del Rey, CA
About this business
Location details
4095 Glencoe Ave, Marina del Rey, CA, 90292, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Run run run!! Unethical business practices and rude customer service. I put a unit on hold and paid a security deposit, or so I was told, of $50.89. Actually I think part of it was for a lock which my client had his own and using his own was approved. I asked for the name and number of the manager of that location so we could meet with him and was told he would contact me. When he didn't I responded to a text and asked for the info. They never responded. We never got the unit and yet they won't refund the $50.89. These peopl... read more
Business response:
Thank you for taking the time to share your feedback, Robin. We're sorry to hear about your experience. Please don't hesitate to reach out to us if there is anything more we can do for you.
To say I am furious and sad is an understatement, but trying to leave my emotions to the side. These are just the facts. I rented my unit in October, rent increased $100 in December. February my indoor unit was broken into and 80% of my property was stolen. I was notified on a Friday, couldnt get their until Monday and even more robberies occured over the weekend. I was told by management multiple times that there was surveillance footage but only the cops could review. Fine, but I repeatedly mentioned it to make sure it... read more
Business response:
Hi K, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (310) 301-2527.
I moved into a storage unit in September last year, and they raised the rental fee 45% in December- literally 3 months later. Somehow, I never received an increase notification and was on autopay, so just found out about it. Needless to say, I will be vacating my unit shortly.
Business response:
We're sorry to hear this, Julianne. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Short hours, rarely carts available*** While I don't mind the shorter hours, there are rarely carts available. I went on several different days to move in before finally using my own hanging rack to transport boxes to my locker. Rate doubled in three months*** After three months they doubled my rate - apparently they'd mailed a small "junk mail like" (their words, not mine) postcard informing me of the increase. The woman then informed me that no smaller lockers were available and that the rates for all units were e... read more
Business response:
We're sorry to hear you experienced this issue, Sarah. We offer push carts that may be used free of charge on a first-come, first-serve basis. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (310) 301-2527, and they will be happy to assist you.
Due to a bunch of break-in's, instead of hiring more security, they just cut access hours for their customers. Hope you don't want to get something out of your space on a Sunday after 3:45 because they lock the gates.
Business response:
Thanks John! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Don’t hesitate to call us at 888-storage if you need anything.
I am pissed! Had this storage many years and it's not only gone up majorly starting at $125.00 & now is almost $300.00. Insane! Now I show up to get my equipment and the gate hours suddenly changed totally without any notice and have gone from 10pm close to 5pm which is sooo whack and they wanna keep charging the same rates too. All hours of operation changed. And no notice, warning or consideration after many many years as a hood customer. Terrible service and totally screws with my access needed! Awful service terrible bus... read more
I just went to access my unit that I've had for years, and the gate hours have changed entirely. Once open for me to access until 10pm, it now closes at 6 on weekdays and earlier on weekends! What the ? I'm an insomniac who chose this facility BECAUSE OF ITS ACCESS HOURS. I'm learning now that this is due to break ins? I haven't been to my unit in a couple of months. Is my stuff even safely stored still? I don't know! I hope they hire security and give us our original hours back. I will be forced to move my stuff elsewhere o... read more
Business response:
HI Courtney, thanks for leaving us a review! We are sorry to hear about your poor experience with us and our access hours. We will be sure to review this further internally in hopes of providing you with a better future experience. Please give us a call at 888-storage if you need anything from us.
Management does not have security. There are homeless living in the units and breaking into the units. Homeless are repeatedly coming in and out of the units with their luggage and duffel bags. If you look back there was 20 units broken into on February 19 which is why they locked the facility down. Instead of hiring adequate security at night they now only allow you to access your belongings for 6-8 hours out of the 24 hour day.
Business response:
Hi X, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We are sorry to hear about your negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
terrible storage establishment. they raised the prices and plan to continue raising prices bimonthly while also reducing the time available to access the facility. 24 hours in a day but we only have a 7hr window to access belongings. this is apparently due to security issues. you have to punch in an access code 3x you would think it would be somewhat secured.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,634 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 4:00 p.m.