This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Marina del Rey, CA
About this business
Location details
4095 Glencoe Ave, Marina del Rey, CA, 90292, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Due to a bunch of break-in's, instead of hiring more security, they just cut access hours for their customers. Hope you don't want to get something out of your space on a Sunday after 3:45 because they lock the gates.
Business response:
Thanks John! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Don’t hesitate to call us at 888-storage if you need anything.
I am pissed! Had this storage many years and it's not only gone up majorly starting at $125.00 & now is almost $300.00. Insane! Now I show up to get my equipment and the gate hours suddenly changed totally without any notice and have gone from 10pm close to 5pm which is sooo whack and they wanna keep charging the same rates too. All hours of operation changed. And no notice, warning or consideration after many many years as a hood customer. Terrible service and totally screws with my access needed! Awful service terrible bus... read more
I just went to access my unit that I've had for years, and the gate hours have changed entirely. Once open for me to access until 10pm, it now closes at 6 on weekdays and earlier on weekends! What the ? I'm an insomniac who chose this facility BECAUSE OF ITS ACCESS HOURS. I'm learning now that this is due to break ins? I haven't been to my unit in a couple of months. Is my stuff even safely stored still? I don't know! I hope they hire security and give us our original hours back. I will be forced to move my stuff elsewhere o... read more
Business response:
HI Courtney, thanks for leaving us a review! We are sorry to hear about your poor experience with us and our access hours. We will be sure to review this further internally in hopes of providing you with a better future experience. Please give us a call at 888-storage if you need anything from us.
Management does not have security. There are homeless living in the units and breaking into the units. Homeless are repeatedly coming in and out of the units with their luggage and duffel bags. If you look back there was 20 units broken into on February 19 which is why they locked the facility down. Instead of hiring adequate security at night they now only allow you to access your belongings for 6-8 hours out of the 24 hour day.
Business response:
Hi X, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We are sorry to hear about your negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
terrible storage establishment. they raised the prices and plan to continue raising prices bimonthly while also reducing the time available to access the facility. 24 hours in a day but we only have a 7hr window to access belongings. this is apparently due to security issues. you have to punch in an access code 3x you would think it would be somewhat secured.
Unsafe facility going on restricted gate hour lockdown. This facility is so unsafe that it is being locked down on March 6, 2023. Due to break-ins and the high number of homeless living INSIDE the actual storage units (I witness them on a regular basis for the past 4 years) they have decided to only allow access to the facility when the office is open which will be M-Fri 930-6PM, Sat 900-530PM and Sunday 10-4PM. If you have any kind of regular 9-5 job with a commute in LA you will only be able to access your things on weeken... read more
Business response:
Hi Robert, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Very misleading. I made a reservation online and they didn't tell me that you had to climb a ladder to get the storage unit.
They suck. Rates go up all the time for such a small rental space. Placing charges on my account without authorization.
Business response:
Hi Lisa, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
THIS IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,577 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.