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Extra Space Storage
- Self Storage
- Marina del Rey, CA
About this business
Location details
4095 Glencoe Ave, Marina del Rey, CA, 90292, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I have had many storage units in multiple different facilities over the years & this is by far my favorite place to store. The staff is always kind, patient & very helpful. I like the area of the facility and have always felt confident that my things are safe. As my storage needs have evolved the staff has happily transferred me into new, more appropriate units. I highly recommend this company & especially this location to anyone in need of a storage unit.
I had a good experience with this location. The manager went out of his way to assist me with my sign up for my unit. I was late and the place was closed , he still opened the door to help me. I couldn't be more grateful !
December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for falling short of your expectations and for the negative experience you had at our facility. We take all customer concerns seriously and would like the opportunity to address the issues you've raised. Please feel free to contact us directly at (310) 301-2527 so we can discuss your concerns in more detail and work towards finding a resolution. Your satisfaction is important to us, and we hope to have the chance to make things right.
This storage space has short access hours (closes earlier than posted), will suddenly increase prices to anyone currently renting units, and questionable customer service. Last time we went employee Marissa spent thirty minutes trying to flirt with a customer who just wanted a storage unit while customers waited in line. Later saw customers in the parking lot with their full carts unable to get into the building but unable to access. The location is convenient so if you don't mind increasing prices and have a very flexible... read more
Business response:
We're concerned to hear about your experience at Extra Space Storage. Please contact us at (310) 301-2527 to discuss your concerns further. Thank you for sharing your feedback.
More hours, lower fees. They have done the opposite by raising fees and shortening their hours .
Business response:
It's unfortunate to hear about your experience. Please feel free to reach out to us at (310) 301-2527 to discuss this further.
Run run run!! Unethical business practices and rude customer service. I put a unit on hold and paid a security deposit, or so I was told, of $50.89. Actually I think part of it was for a lock which my client had his own and using his own was approved. I asked for the name and number of the manager of that location so we could meet with him and was told he would contact me. When he didn't I responded to a text and asked for the info. They never responded. We never got the unit and yet they won't refund the $50.89. These peopl... read more
Business response:
Thank you for taking the time to share your feedback, Robin. We're sorry to hear about your experience. Please don't hesitate to reach out to us if there is anything more we can do for you.
To say I am furious and sad is an understatement, but trying to leave my emotions to the side. These are just the facts. I rented my unit in October, rent increased $100 in December. February my indoor unit was broken into and 80% of my property was stolen. I was notified on a Friday, couldnt get their until Monday and even more robberies occured over the weekend. I was told by management multiple times that there was surveillance footage but only the cops could review. Fine, but I repeatedly mentioned it to make sure it... read more
Business response:
Hi K, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (310) 301-2527.
I moved into a storage unit in September last year, and they raised the rental fee 45% in December- literally 3 months later. Somehow, I never received an increase notification and was on autopay, so just found out about it. Needless to say, I will be vacating my unit shortly.
Business response:
We're sorry to hear this, Julianne. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Short hours, rarely carts available*** While I don't mind the shorter hours, there are rarely carts available. I went on several different days to move in before finally using my own hanging rack to transport boxes to my locker. Rate doubled in three months*** After three months they doubled my rate - apparently they'd mailed a small "junk mail like" (their words, not mine) postcard informing me of the increase. The woman then informed me that no smaller lockers were available and that the rates for all units were e... read more
Business response:
We're sorry to hear you experienced this issue, Sarah. We offer push carts that may be used free of charge on a first-come, first-serve basis. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (310) 301-2527, and they will be happy to assist you.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,577 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.