This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Marina del Rey, CA
About this business
Location details
4095 Glencoe Ave, Marina del Rey, CA, 90292, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I have stored my and others' possessions with Public Storage locally three times before, but this time was out of luck- PS did not have a large enough unit immediately available. extra Space Storage did at their GLENCOE facility in MDR and allowed me to come in and rent two v. large units- at a good deal. One of the units on a full "one month off" prom., The other unit at 50% off for the first month. When you think about it that's a lot of space on faith! I was impressed they got the deal done on so little notice and so s... read more
I have had many storage units in multiple different facilities over the years & this is by far my favorite place to store. The staff is always kind, patient & very helpful. I like the area of the facility and have always felt confident that my things are safe. As my storage needs have evolved the staff has happily transferred me into new, more appropriate units. I highly recommend this company & especially this location to anyone in need of a storage unit.
I had a good experience with this location. The manager went out of his way to assist me with my sign up for my unit. I was late and the place was closed , he still opened the door to help me. I couldn't be more grateful !
Whatever you do, pick ANY other storage unit than this place. I am literally the easiest customer any business could ever deal with, but from the moment I arrived... I mean barely out of my car, the male clerk came in hot yelling at me about my car being in front of the gate. Understandable if the big giant moving truck behind me was MY moving truck. I couldn't find the code to get in and instead of helping me, he and the female clerk kept yelling at me to move my car. It was unreal! Every word out of my mouth was met with s... read more
Business response:
We apologize for any inconvenience. This experience doesn't reflect our standards. Please contact us at (310) 301-2527 to discuss this matter further.
Car was illegally towed inside the unsigned private parking lot. We came back to it and we got yelled off the property by a loudspeaker stating the (police were dispatched) while we were trying to call the tow company. Tried calling in the morning to see why they didn't call us. They said they called us but didn't call. Mean response from the local office on the first call, ok response on the second call, waiting for corporate to deliver a response before taking it to small claims court.
Business response:
Apologies for any inconvenience with the towing and staff interaction. Please contact us at (310) 301-2527 to resolve this matter.
I am pissed beyond. How dare your staff disrespect me when I pay bloody $300 for a storage that I opened almost ten years ago. Which I started paying $125 for and now it's ridiculous not only the price but the lack of respect and changes that are NOT in our favor might I add. You guys not only changed the time from 10pm to 7pm without any notice or communication after maaany years at this locations. Which put me in a situation as is. And by the way, I only chose this location & company because of the time which suddenly then... read more
Business response:
We are concerned to hear about your disappointing experience with pricing, access hours, and staff treatment. Please contact us at (310) 301-2527 to resolve these issues.
December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for falling short of your expectations and for the negative experience you had at our facility. We take all customer concerns seriously and would like the opportunity to address the issues you've raised. Please feel free to contact us directly at (310) 301-2527 so we can discuss your concerns in more detail and work towards finding a resolution. Your satisfaction is important to us, and we hope to have the chance to make things right.
This storage space has short access hours (closes earlier than posted), will suddenly increase prices to anyone currently renting units, and questionable customer service. Last time we went employee Marissa spent thirty minutes trying to flirt with a customer who just wanted a storage unit while customers waited in line. Later saw customers in the parking lot with their full carts unable to get into the building but unable to access. The location is convenient so if you don't mind increasing prices and have a very flexible... read more
Business response:
We're concerned to hear about your experience at Extra Space Storage. Please contact us at (310) 301-2527 to discuss your concerns further. Thank you for sharing your feedback.
More hours, lower fees. They have done the opposite by raising fees and shortening their hours .
Business response:
It's unfortunate to hear about your experience. Please feel free to reach out to us at (310) 301-2527 to discuss this further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,634 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 4:00 p.m.