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Extra Space Storage
- Self Storage
- San Ramon, CA
About this business
Location details
9180 Alcosta Blvd, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Staff was friendly, place was very clean and we loved to access the gate through our phone app. My biggest complaint and why I will not recommend is that we got our 5x10 unit for $117. We were not told it was a special rate. Three months later we get a notice that our unit was going up $80 a month, from $117 to $197. I was stunned at such an increase. I then went on line and saw I could still rent the same unit at the $117 price. I gave notice and had everything out in 6 days.
Business response:
Thank you for your feedback, Paul. We are sorry to hear you have had such a negative experience renting with us here at Extra Space. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. Please don't hesitate to reach out to us at 888-storage to discuss this further or if you would like to reconsider storing with us.
DON'T EVEN WASTE YOUR TIME MOVING IN THIS LOCATION !!! JULE THE ON SITE MANAGER IS A HORRIBLE PERSON THAT HAS A STICK UP HER BUTT AND TAKES HER INSECURITIES OUT ON HER CUSTOMERS THAT SHE THINKS SHE CAN PICK ON. I MAYBE DISABLED AND MAY HAVE MORE TIME ON MY HANDS AS I'M IN BETWEEN SURGERIES AND MAY VISIT MY STORAGE MORE FREQUENTLY THAN OTHER PEOPLE BUT IT GIVES THIS HORRIBLE AND RUDE INDIVIDUAL NO RIGHT TO PICK ON ME. I MOVED IN LAST SUNDAY AND CANNOT WAIT FOR THIS MY FIRST MONTH TO END SO I CAN MOVE ON AND NOT DEAL WITH THI... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,108 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.