This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
9300 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Big thanks to the team at the Irvine on Research Dr. facility! Halal and Raul gave amazing customer service and provided a great experience when I needed help with a new lock change. Something that would have normally been a headache turned out to be smooth and easy. Thanks for help, this team is awesome! :)
Made a reservation on line and went in to meet rep Hala:) she explained everything so quickly and efficiently showed me my unit and I was out the door. Couldn't ask for more
Business response:
Thank you for the excellent rating, Crystal. We are glad Hala was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.
This facility is clean and safe. All of the office personnel are pleasant and helpful. We were here for three years and never had a negative experience. Highly recommend this location.
Business response:
Thank you for recommending us, Linda! Providing renters with clean and secure facilities is our top priority. We're glad our team was pleasant and helpful. Feel free to stop by the office if you need anything!
What a pleasant experience! :) my husband and I were looking for our first public storage ever and we were pleasantly surprised how accommodating, knowledgeable and friendly front office was. Hala was willing to find solutions for us plus we have the same initials so that is Universe talking that we must store our things there hehe ;). The place is clean, very secure and close to our new place. We will see how it will play out with months to come but so far so good!
Business response:
Hi Halszka, thanks for the great rating! We are thrilled to know how accommodating, knowledgable, and friendly Hala has been to work with. We know our customers value clean and secure facilities so we do our best to provide that. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
My move in with Brad was very smooth. He showed me the 2 units that were available in my size request, and let me choose. He also thoroughly explained everything with the property etc. Thank you for the professional service Brad, I appreciate it!
Brad is great!! So very helpful!! And Hala greeted me with a big smile! Both employees so very nice
Business response:
Thank you, Pamela. We're thrilled you had a positive experience with Brad and Hala at Extra Space Storage. Please stop by the office if you have any questions.
So my review is good and bad. When I found the storage unit they had an amazing price online, and I paid for 6 months upfront. Once that was over they doubled my rent. Other than that it was great, it is clean, easy to park and I had no trouble using their carts. The huge price increase made me switch storage units. If I knew this before moving in, I would have looked elsewhere. I ended up in a slightly larger unit with drive up access for a little more and it will hopefully not have a huge increase in a few months, or hope... read more
Business response:
Hi Alexa, thank you for your review. We appreciate your honest feedback about our rates and will be sure to pass it along to the appropriate group. It's great you found our property clean and well-equipped. If you need anything from us, give us a call at 888-storage, please.
I have used this facility for over 3 years. Satisfied with the all over service. The temperature control, good customer service and cleaned facility has been my reason to stay. Finding great cooperation from Raul to accommodate my need for my recent changes.
Totally impressed by the exceptional customer service and professionalism of Raul Macz, Store Manager, who answered all my questions and assisted me with setting up a storage space rental. Everything went very smoothly with gate and building access, unloading my things into the space and exiting property. I appreciated their discounted online rate, which are very competitive. As a woman, I felt safe at the storage facility as codes are required to access the gated areas, each of the buildings and hallways are well lit. Very ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 886 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.