Extra Space Storage - Closed

RENEE K 

on BBB

3 years ago

I rented a storage unit the other day in Tonawanda. Doug was friendly and efficient. 

Patrick E 

on BBB

3 years ago

I rented the storage unit from them about a week and a half ago and last night I had got an envelope on my storage unit door that stated pursuing the contract their terminating my determinating my contract and when I wouldn't ask the person up front what was the reason they said that they were not a good fit for me they didn't say anything else it didn't say that I've done anything wrong just that they were not a good fit for me and so I asked are they going to give me my money back they said no and again to me that seems wr... read more

Ada H 

on BBB

3 years ago

I had to extend my payment because I got a new job. I called and spoke with the manager **** in the ******** road office. He agreed to work with me for this month, and told me he left notes in the computer. I had a nasty message from an employee named ******. I asked her if she had read the notes, and she said she had. She then got angry with me when I said darling I have already spoken to someone about this. She then told me not to call her out of her name, and I have NEVER had someone get upset about being called darling. ... read more

Lisa R 

on BBB

3 years ago

If I could give 0 stars I would . Moved into my unit on 2/23 at one price and on 4/1 notified my unit price increased 35% my price went from ****** to ****** a month . I feel this is a very deceptive practice, get you in one price bait and switch . I have vacated my unit and will NEVER DO BUSINESS WITH THIS COMPANY THEY ARE THIEVES. WORST BUSINESS PRACTICE EVER!!!!!nnn 

Laryesa A. 

on BBB

3 years ago

I paid the money due to extra space storage and they took the money for me it to vacate/move my personal items from their storage facility on a Sunday.( my only day that I am off work). Mind you I rented a U haul truck and paid for help to move me. I was not able to complete the move due the facility elevator was out of order and there was NO ONE available to let them know. So I was not able to move, had to return the rented truck ( I paid for and was not able to use it; for nothing), and money to vacate the premises. Now th... read more

Candace B 

on BBB

3 years ago

My name is ******* *******and life storage has an infestation of rat and mouses. They make you feel guilty and assume that it’s something you did. In all my years of life I have never had this happen. Josh is the most belittling customer service front desk person. They take NO accountability or responsibility that they have an issue and I’m filing a complaint this is a hazard to my health and now my belongings. Disease is carried by rats and mouses and the way I was treated was disgusting. There are shameful to be open. Disg... read more

Jason K 

on BBB

3 years ago

I signed a month-to-month contract (the only option available) for $73 per month. Less than four months later, they did a price increase to reflect "market conditions." The amount of the increase? $159 per month - MORE THAN DOUBLE the contract price. This is classic "bait-and-switch" pricing. Lure you in with a fair price and, after the customer has undergone the hassle of moving their stuff into the unit, the company then jacks the price, hoping the customer will just pay it instead of having to move everything out only a f... read more

Camille M 

on BBB

3 years ago

Sierra & Eric is the best management team in the world. Their customer service is out of bounds. They are not only demonstrate patience between each other, their professionalism overflows into the people they serve. Thank you for providing us with such exceptional service. Please try to reward them with something special. It is rare these days to have exceptional employees like you have. 

Alessandra P 

on BBB

3 years ago

It's my 3th time using the service and it's great. The facility's super clean and easy to access. The storage experience is pleasant and easy. I highly recommend this location.