Extra Space Storage - Closed

Lorrie W 

on BBB

3 years ago

They were very helpful in every way . Made the rental procedure simple and easy. Plus the special they were running couldn't beat it . Rented from the highway 6 location they were super nice !!!! 

Felix Angel M 

on BBB

3 years ago

Great experience, Christian at the Troy NY location was very helpful! 

Lora D 

on BBB

3 years ago

I am a new customer and wanted to share my experience checking in. Roberto was excellent. He was so patient and kind. I felt he took care of me and really went above and beyond. It was a Saturday and he was there as a favor as he usually manages another location. He made it a great experience for me. 

Shay N 

on BBB

3 years ago

Raina was so helpful and cool. She was understanding and flexible 

Timothy P 

on BBB

3 years ago

Life Storage is a great place to keep your belongings at. They treat you with respect as well as your items. 

Nadine R 

on BBB

3 years ago

I am so very disappointed. Last month, after using this facility for almost 2 years, I noticed my unit had been broken into and good chunk of my items were missing. The lock was not cut and I’m sure it was picked. When I brought this up the lady at the front desk she did not admit there had been any break ins recently. I wasn’t even notified that there had been a break in. Even worse, the insurance company they use denied my claim because I couldn’t prove someone stole my items. Overall, I wouldn’t suggest storing your items... read more

Alanna L 

on BBB

3 years ago

I just started my account with the Life Storage in Aliso Viejo in California and everyone I've talked to has been friendly, accommodating and helpful. Brent checked me in yesterday and was very patient with me to make sure I received the online discount when I initially made a reservation. He and (I think Eric?) were both helpful when I came in person, once to look at the units available and again yesterday when I paid for getting my account started. I haven't moved in yet but I trust all will go well. They seem organized, o... read more

Kimberly A 

on BBB

3 years ago

Bad business. Never stepped foot on to the property but got charged full amount and refused to be given a refund. Pitiful! I could understand a partial refund, but none at all?!? Rip off. Better Business Bureau was contacted and corporate. Im disgusted at the lack of customer service there was and denying you have information for corporate that I have to ****** it. Well it wasnt hard to do and I hope you lose your job. You dont deserve to be in customer service being as rude as you were! Never go to ********* ************* l... read more

Sophie Q 

on BBB

3 years ago

I had looked at a handful of storage facilities in my area, and was so thrilled to come across Life Storage. It was by far the cleanest, and I felt the safest and most secure on their property. The customer service was also great. They were so patient and just went above and beyond to meet my needs at a price that was affordable to me. Highly recommend!