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Family Pet Hospital
- Veterinarians
- Lethbridge, AB
About this business
Location details
2303 6th Ave South, Lethbridge, AB, T1J 1C5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Shattered that you were unwilling to provide a humane euthanasization for our pet because the oncall vet was allergic?? Watching our pet suffer shouldn't be an option when you are a PET HOSPITAL.
Business response:
Shelley, please know that our thoughts are with you and your family. We can assure you that we treat each pet with the highest quality of care. We’re very passionate about our work, which is why we take your feedback so seriously. We want to learn more about your experience and see how we can improve. Please give us a call to discuss your concerns further.
Really? I am new to lethbridge and my dog is having serious breathing problems among other things. I just waited on hold with these people for over 15 mins only to be told I had to wait until Wednesday for an appointment or until after 8 to bring him in for emergency care! I see there is no other emergency care vet in Lethbridge...it says 24 hr emergency...guess not.
Business response:
Jessica, we are sincerely sorry for your wait time during your last phone call with us. We know your time is valuable and can assure you we make every effort to see clients in a timely manner. We are always open to feedback and suggestions from our clients so please do not hesitate to reach out to us anytime.
We brought our dead dog to them. They charged $93 to say yup she's dead. Then $300 for her ashes in an unattractive wooden box. Won't waste my time with them ever again.
Business response:
Cindy, we are so sorry on the loss of your beloved dog. We know all too well how heartbreaking losing a furry member of the family can be. We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. If there is anything you would like to discuss, please do not hesitate to call us at (403) 320 – 5200.
this vet is highly overpriced and seems to care more about the money then they do your pets. I recommend going anywhere else
Business response:
We value your feedback, Christa. Your pet is our number one priority and we can assure you that your pet will always be treated with the highest quality of care. We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. Please feel free to share your price concerns and we would be happy to talk in detail about your pet’s care, offering alternatives, if available.
Middle of the day in the middle of the week, no cars in the parking lot and plenty of staff standing around doing nothing. Still charged the “emergency” fee. Not impressed. This clinic makes the dentists in Lethbridge look like philanthropists. Never again.
Business response:
Thank you for your feedback, Rick. We want each and every visit to our hospital to be the best and we’re sorry to hear that wasn’t the case. We’ll be looking at ways we can improve our client service internally to ensure this incident does not happen again. If there is anything else you wish to discuss, please do not hesitate to give us a call and ask to speak with our practice manager.
Family Pet Hospital is not the best when you need specialized dog food, as I have gone many times to get my dog gastrointestinal low fat dog food and they never have it in. This is not appropriate for a vet clinic to be out of a specialized food, that can only be bought at the vet clinic. Every time I go they don’t have the food I need to feed my dog. I’m so done!!!!!
Business response:
Debbie, we thank you for your feedback and we apologize for any inconvenience. We want each and every visit to our hospital to be the best and we’re sorry to hear that wasn’t the case. We are glad we were able to provide you with your pup’s food and please don’t hesitate to give us a call should you need anything.
Can’t say enough about the staff and Dr. Kate, very compassionate and professional, helping to find solutions in having my very timid, scared Siamese receive a very needed dental. They were understanding when my kitty hid and I had to cancel first appointment with no penalty and helped me with solutions to getting her to the vets. They explained all procedures ahead of time, answering all my questions and keeping me updated throughout the procedure, they came in under the very reasonable quote despite some unexpected teeth t... read more
Beyond thankful for Dr.Hanna, Dr. Lee and all other staff (especially the night staff) helping out my sick boy the past 5 days. My little westie gave me a bit of a scare and had to be hospitalized for three nights. They both did everything they could to 1. To ensure tucker was getting the best care possible and 2. Calm me down as I was hysterical all weekend. I have my little boy resting up back at home finally and I have all the amazing staff to thank for this. Yes, it’s expensive but it’s hard to complain about it when you... read more
Business response:
Thank you so much for your kind words, Kyra. We really appreciate you taking the time to share your experience with us! We hope that Tucker is doing well, please give him some extra love from us!
Not a great experience at all. Dr. MacPherson gave my 2 dogs their shots, 1 was favouring a rear leg and she checked it out. Ever since then my dog seems to be in so much pain and has real difficulty walking. Never again.
Business response:
Michel, we apologize for your experience and take your feedback seriously. We have reached out and left you a message in hopes of addressing your concerns in more detail. Please give us a call back at your convenience and our practice manager would be happy to receive your feedback.
Frequently asked questions about Family Pet Hospital
How is Family Pet Hospital rated?
Family Pet Hospital has a 3.8 star rating with 610 reviews.
When is Family Pet Hospital open?
Family Pet Hospital is closed now. It will open at 7:30 a.m.