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178 North Carolina 105 Extension, Ste 101, Boone, NC, 28607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Very long wait for something as simple as. pre-employment drug screen. The patient flow process leaves a lot to be desired. Nice staff, but someone needs to streamline what they are trying to do. Being nice can only go so far. Wouldn't recommend if you have other options for receiving care.
Not too happy. Checked in on line for 12:30. Saw NP at 1:45. Still sitting here at 2:30. I needed a cortisone shot. They do not have the ability to do that. Had to argue to get a Medprednisone pack. I certainly will not be back. I don't think that there are doctors here. Will go back to Urgent Care related to the hospital on Blowing Rock Rd. Much better and more professional.
Pretty slow.... even when they aren't busy. Sat for nearly an hour and overpaid for a simple sports physical. Best to skip coming here & explore other option.
I never write negative reviews, but this had me so upset, I feel I need to. This place used to be great. Now, they don't train their staff and have no concern for their patients. They are completely disinterested. After and hour and a half wait, I was told we couldn't be seen. I think it is because they found out I sent an email complaining about the girl at the front while I was in the waiting room. If I could give a negative, I would.
Had to wait 2 and half hours just to get a drug screen for my new job. The process took 5 minutes once I went back there and yet they somehow couldn't get me out of the way quicker than 2 and a half hours.
Business response:
Samantha, we're very sorry about the pace of care. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more so at your convenience will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
The staff is great, very friendly. I wish this place was quicker, but I always seem to need them on holiday weekends. My biggest pet peeve is a brochure in the waiting room that says "spend less time in the waiting room" and gives instructions for checking in online. When you do that, it makes no difference. You don't have an appointment. This is a corporate requirement, which is just plain annoying and it amounts to false advertising. Not fair to patients and not fair to the employees that have to hear about it.
Business response:
Karen, we are very sorry the online check-in process did not meet your expectations. Based on feedback from our patients, we are going to be launching a new and improved online check-in process in a couple of months. We want this tool to be helpful and easy-to-use, and we recognize that the current process is not meeting the needs of our patients. If you have additional feedback or would like us to follow up with you personally, please email us at CustomerRelations@FastMed.com. We do hope that you will continue to keep us ... read more
There is something wrong with this place. I took my son to be looked at for a cough. The front desk girl was extremely rude to us. She kept arguing about whether he was in the system or not for some strange reason. My husband and son go there once a year, every year for the past 5-6 years. I told her and she continued to make a big deal that he was not there. I said just add him to the system, even though she said there were three in the system with that unique name, but she insisted it was not him...but it was. I am not sur... read more
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. That is why I have sent you a personal message response. I'd like to connect with you directly to understand in more detail what happened with your specific experience and to see if there's anything we can do on our end. We strive to meet the needs and exceed the expectations of every... read more
I You have a Cold or Flu, I can save You $134. Take Motrin for fever and Claratin-D for runny nose and get some rest. The Young Lady at the front desk was Super! The PA told me I had a Cold and gave the above advise. She did Nothing and it cost me $134 Dollars. My advise is Free!
Business response:
David, we would be happy to address any negative experience that you had with us. To better help you, please email, Jason Williams, our President and CEO, directly at jason.williams@fastmed.com. Thank you for being a FastMed patient.
Poor quality care. They diagnosed my daughter's stomach pain as a virus and six hours later she was having an emergency appendectomy at the hospital. Now I went on a weekend about my cough. Again they said "just a virus" even when I told them my daughter just had walking pneumonia. I asked them to take the blood test for walking pneumonia and the provider said "that blood test will take a couple of days to get back. How about I just give you the antibiotic prescription and if you think you have it you can fill that." W... read more
Business response:
Paulette, thank you for taking the time to leave feedback on both of your experiences at FastMed. We apologize for any inconveniences we may have caused you. We want to improve every patient's experience. To better assist you, please email, Jason Williams, our President and Founder, directly at jason.williams@fastmed.com. Thank you for choosing FastMed Urgent Care.
FastMed Urgent Care has a 4.1 star rating with 1,562 reviews.
FastMed Urgent Care is open now. It will close at 8:00 p.m.