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178 North Carolina 105 Extension, Ste 101, Boone, NC, 28607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I went in sick as a walk in and they would not see me because of a bill from 2012, 7 YEARS AGO! The lady at the front desk could not even explain to me what the bill was for and could not get me in contact with anyone to figure it out, very rude as well. What kind of urgent care turns away patients. I will never return here, they do not care about their patients well being
Business response:
We're sorry to hear that you had this experience at FastMed, Christa. We have a patient-focused culture and want to provide each patient with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
Only 1 doctor and 1 receptionist working...came in and made an appointment for 2 hours later...waited 30 minutes after my scheduled appointment time. Fast should not be a part of their name...
Called at 3:45 and said they were closing at 4:00. Showed up at 3:50 and got turned away. Had a sick 7 month old baby that was sick. Staff was very rude and didn't give a damn. That was BS.
Business response:
We take feedback very seriously. Will you send an email to CustomerRelations@FastMed.com sharing your experience with us so we can have the right person contact you? We'd appreciate the opportunity to address your concerns and learn from your experience. Thank you.
Not a great experience with a 1 year old. They took all of my billing information and when the Doctor and Nurse came in for the examination, they didn't have equipment that was fit for a child and were unable to make my child comfortable enough for an exam. They didn't even touch her (no blood pressure, couldn't check for fever, and made a diagnosis based on a visual look). I was in and out of there in 15 minutes with a "guess" of a diagnosis and then billed my insurance for 275 dollars. I could have given her the same ... read more
Business response:
We're sorry to hear that you had this experience at FastMed, Decla. We have a patient-focused culture and want to provide each patient with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
While most of the service I have receive here has been excellent, I have had two horrible experiences. In January, I went in complaining of shoulder pain after a slip on ice. They walked me through ranges of motion and then the doctor told me she believed it was a muscle injury. She then ordered for me to have an x-ray but instead of a shoulder one, she ordered a chest x-ray. There obviously was nothing to be seen since there was nothing wrong with my chest and then instructed me to get a deep tissue massage. Two months late... read more
My employer has been sending me here for a work injury, and my last 3 visits were fine- everyone is nice, fairly speedy compared to going to the ER, and very sterile. The nurse practitioner leaves something to be desired- she comes in, does her assessment, gives me nothing for pain- not even Tylenol (Pulled back muscle). On my follow up visit, my back is not improving and she prescribes me a medication (Flexeril), and I tell her that I can't take that medication because I can't function taking it (even taking it the night be... read more
We have been there 3 times the customer service was so terrible we left to go to App Urgent Care which treats patients who don't feel well very with compassion.Fast med urgent care treats their patients like they are a nuisance.
Here is a synopsis of my experience with the Wilkesboro, NC clinic on 1/8/18: I called the clinic at about 11:15am, said I needed a flu swab and how long would the wait be if I came now? She was nice, said it would be a while and it would be best if I went online and made appointment, I have been to this clinic before. I filled out the online info pages and noted I needed a flu swab, the time scheduled was 1:15. I subsequently received a text update saying the appointment was now for 1:30 then another one saying 1:50. I le... read more
They offer check in- which we took advantage of, only to find out you just get put on the waiting list when you arrive. We were told two hours- after waiting the 2 hours were told at least another 1/2 hour. The place has advertisements all over that you can use "care call" and leave and come back when ready, just not at this location apparently. Just a little advise, take down the signs and stop advertising things you don't offer. While waiting three other families came in. The receptionist seemed annoyed when each fami... read more
FastMed Urgent Care has a 4.1 star rating with 1,562 reviews.
FastMed Urgent Care is open now. It will close at 8:00 p.m.