This profile has been claimed by the business owner or representative.
FastMed Urgent Care
- Urgent Care
- Fayetteville, NC
About this business
Location details
3007 Town Center Dr, #100, Fayetteville, NC, 28306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The service is horrible. Front desk staff consistently has an attitude with you. I do not recommend this Urgent Care.
Business response:
First of all, thanks so much for taking the time to write to us. We value your feedback. We'd like to connect with you directly to understand in more detail what happened with your specific experience and to see if there's anything we can do on our end. We strive to meet the needs and exceed the expectations of every patient, so when we fall short we want to understand the details behind why and how so we can keep it from happening again. Please contact us at CustomerRelations@FastMed.com. Again, our apologies, and we hop... read more
"Fast" Med is a gigantic misnomer. I've been here a few times for myself and my kids because options are limited on weekends. Even when you're the first person in the door, the wait is still an hour at least. Don't go here unless you're certain you'll die before you can make it to your primary care doc.
Business response:
Kay, we truly appreciate your feedback and are sorry to hear that there was a wait when you visited. Our urgent care clinics are there for you when you need it most, such as on the weekends, holidays and after work and school hours when your primary care is closed. Rather than wait an average of four hours in the emergency room, our patients typically get taken care of and are out the door within an hour. You're always welcome to take advantage of our online check-in feature on our website.
I took my three year old daughter to this clinic for an earache after her doctor had closed. We arrived about an hour before they closed and were the only ones in the waiting area. The receptionist was clearly annoyed there were patients walking in. We were not greeted and I had to stand at the desk for an awkward amount of time, without being spoken to. She also questioned my insurance and ID. We were seen by the doctor in a reasonable amount of time. The doctor was also friendly. He told me she did not have an infec... read more
Business response:
We're very sorry to hear about your experience at FastMed. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you
If I could give this place a negative, I would. I went to Fastmed on April 17, 2017 for stomach and back pain, doctor said I was constipated, he prescribed an enema and miralax, and jokingly said "I hope everything comes out ok" as I was leaving. Enema had no effect. Fast forward to the next night, I was vomiting in bed while asleep, my husband woke me up and I had no idea what my name was, he took me to Hoke Community hospital ER, I was transferred by ambulance to Moore Regional in Pinehurst, where I was placed in ICU fo... read more
Business response:
We're very sorry to hear about your experience at FastMed. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you.
Been sitting here since before 6:00 pm. What's terrible.....they had me go home and await a call and kept my military I'd and medical card. Had to call them and was told there were 2 in front of me.....BULLSHIT! They've let other patients with the flu bug go before me and have not yet communicated the reason for there slow service! Used to brag on this place when they first opens. Patient care was fantastic....but I understand the company has now been sold. No surprise if I hear this place goes out of business soon! Absolu... read more
Business response:
Hi Michael. We appreciate your feedback regarding your wait time. We recently released a new and improved online check-in process that should help with some of your concerns. Patients who check-in online can expect to experience over a 50% reduction in wait times over a typical walk-in. With our new system's in-clinic screens, you'll know exactly where you stand in line. We'll even send you a text alert to let you know when to arrive. You can rest at home, grab a coffee, or take care of a quick errand on the way. Visit Fast... read more
UNBELIEVABLY SLOW !! Waited TWO HOURS just to get my id and insurance card back . I haven't even went into the back to get my blood pressure, height and weight checked . The staff doesn't even care about how you feel the staff is REALLY RUDE ! I went here instead of going to MED ONE on Owen dr because I thought it was going to be faster . I was wrong . If you want to wait TWO HOURS with RUDE STAFF THEN BE MY GUEST .
Business response:
We're sorry to hear about the pace of care, Kelli. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
CAUTION: Shady billing practices. They waited 18 months after my date of service to bill my insurance company. Even though they are a participating provider with my insurance plan, once they received the adjusted payment from my insurance they then sent my account to a collection agency for the full amount. I will be reporting this fraud to the appropriate agency. I would never recommend this place, and I work in a primary care practice where people are often referred to urgent care facilities. There are others to choose fro... read more
Business response:
Jessie, Your feedback is very concerning, and we want to review your billing account with you. Will you please contact us at CustomerRelations@FastMed.com so we can provide your contact information to the lead of the Billing Department to ensure that a team member contacts you ASAP to address your concerns and resolve. Thanks again.
Nurses here are extremely rude! Wasted an hour of my day only to turn around & leave.
I was the first patient on 12-5-2015. When the nurse took my vitals, my pulse was 160! The PA came in and said, "it must be a mis-read". I noticed on check out that they did not even record that reading! I need an antibotic for a sinus and urinary tract infection. I explained that i needed liquid due to not being able to swallow pills. We discussed crushing them and I said "no" to that. On Monday my pharmacy informed me that the manufacturer was out of the drug. They contacted my PA at Fastmed, Jorge Luis Caceres, and he tol... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.2 star rating with 1,935 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.