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FastMed Urgent Care
- Urgent Care
- Fayetteville, NC
About this business
Location details
3007 Town Center Dr, #100, Fayetteville, NC, 28306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
This facility should be open at 8am. it is 8:20 and not a soul is here. This is supposed to be a professional medical place of business and there is no staff here to open the door or answer the phone. I would to give zero stars if the option was available. This makes no sense.
I came in a few nights ago, positive for Covid and couldn't have asked for better treatment. NP and staff were pleasant and genuinely cared. The way I was cared for is what brought me back with my son who is now sick with Covid and miserable. The front desk was pleasant and friendly. The intake nurse was also pleasant, friendly and genuinely cared about my son. Nurse practitioner Andrea was none of the above. "Treat and street" would be the very best way to describe her attitude and delivery of care. She was in the room a... read more
THE ABSOLUTE WORST!! I have been here several times because I wanted so bad to like this place bc it's near my house. I've been here 2x just for a child's physical and I had a problem, letters in the mail saying I didn't pay trying to have me pay twice!! Today I went because I had chest pain, wheezing, dizziness etc. there was one person in the lobby, they were clearly not busy and got turned away with an attitude and zero compassion and told to call an ambulance or drive to ER.
After sitting there for a hour and half with a sick one year old who was very antsy. I was told I still had 2 people ahead of me for rooms. Everyone in the waiting room came in after me, for something that doesn't have to do with people being sick!!! They were there for physicals and drug tests. You mean to tell me that's more important then a sick child!!!! Finally decided to leave and take my daughter somewhere that will help me. Highly disappointed
Went there to be seen, and they refused to call my insurance since I'm a Federal Employee and told me to find elsewhere to go to be seen. Will be calling their Home Office to report. They are sorry there and act like they could careless.
charged me $120 up front just to be seen when i told them i was in the process of being approved for medicaid. i asked about payment plans, as i really didn't have the money to pay for it right now but desperately needed to be seen as i had been sick for ten days and had two hospital visits. they said i had no other options. i was waiting in the room for 25 mins before they came in to take my vitals. didn't seem like they cared at all about my ongoing problems. all they did was a urinate test, palpate my stomach, and listen ... read more
Business response:
We're sorry to read this, Hannah. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
On 08/22/2020 I went to the Hope Mills Fast Med Urgent Care. My appointment was 8:15 and I arrived a little bit after my appointment. The receptionist took my info and asked me to have a seat. By this time there were about 8 people on the inside including myself. I noticed the irritation from the receptionist who's name is Michelle. I her defense it was very busy for a Saturday Morning so she should have had a little bit of help. Never the less...I am leaving this review because Michelle was very rude to me. It was uncalled ... read more
Had an appointment for a physical at 1245. It's now 2pm and I am still waiting. The building is dirty, hear loud music through wall. Reception is very unprofessional. 5 hr wait for walk in's, 1 hour and 15 minutes and counting past appointment time. All for a kids school physical. I can also hear staff outside socializing.
Business response:
Thank you for taking the time to write to us, Daniel. We'd like to connect directly to understand the details further. Will you email us at CustomerRelations@FastMed.com and the appropriate person will be in contact? Thank you again.
I hate leaving bad reviews...and I mean I hate it. However, I have not only worked as a front desk person, but I also currently work in the medical field and I totally get that it is busy and you can get some rude people. BUT! That is no excuse for the front desk clerk to have an attitude with every person she comes in contact with. I asked for paperwork from my visit because of my insurance company. She was so rude and then laughed and told me I needed to sit and wait after I just waited 3 hours to see the doctor and told m... read more
Business response:
We're sorry to hear that you had this experience at FastMed, Lessa. We have a patient-focused culture and want to provide each patient with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.2 star rating with 2,005 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.