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Firstmark Credit Union

4.7

About this business

Location details

7218 Culebra Rd, San Antonio, TX, 78251, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
4.7386 reviews
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Martha C.'s profile image
Martha C. 
3 years ago

Mary Jane Rodriguez made it so easy and painless. She was thorough and answered every question. The process was quick and the customer service was awesome 

Business response:

Hi, Martha. We appreciate the five-star review and are glad we could provide you with a positive experience! Thank you for choosing Firstmark Credit Union.  

Philip R.'s profile image
Philip R. 
3 years ago

Joanna was the representative that helped us establish a new joint savings account. She was wonderful. She was patient, courteous, and professional. I have been a customer since the 80s when it was SATCU. The reason I remain a customer is because of all your staff members. I have never had a bad experience throughout those many years. 

Business response:

Hello, Philip. We are happy you have been with Firstmark Credit Union for over thirty years! It's our goal to continue to provide you with a quality experience. Thank you for the five-star review!  

Maximo S.'s profile image
Maximo S. 
3 years ago

Great experience 

Business response:

Hi, Maximo. We appreciate you taking the time to leave us a review! Thank you for choosing Firstmark Credit Union.  

John E.'s profile image
John E. 
3 years ago

Very professional,and very helpful 

Business response:

Hi, John. We appreciate the positive review! Thank you for being a Firstmark Credit Union member.  

David A.'s profile image
David A. 
3 years ago

Awesome.will always go to firstmark first. Always have great service there. Thank you . 

Business response:

Hello, David. We appreciate your loyalty to Firstmark Credit Union! We look forward to providing you with quality service. Thank you for your review!  

Armando G.'s profile image
Armando G. 
3 years ago

Great greeting smile Great customer service 

Business response:

Hello, Armando! We appreciate you taking the time to leave us a review. Thank you for your membership with Firstmark Credit Union!  

Alyssa A.'s profile image
Alyssa A. 
3 years ago

I’ve always had great experiences with Firstmark but Mary Jane Rodriguez at 7218 Culebra was phenomenal. She was so invested in the entire process & just so positive and welcoming. Best customer service I’ve ever had. Truly appreciated. 

Business response:

Hi, Alyssa! We appreciate you taking the time to share your experience at our Culebra location. Thank you for being a Firstmark Credit Union member!  

Sylvia L.'s profile image
Sylvia L. 
3 years ago

Applying for an auto loan. Mary Jane was very professional as well as friendly. The whole process was very smooth in large part due to her knowledge and experience. 

Business response:

Hi, Sylvia. We appreciate your feedback and five-star review. Thank you for choosing Firstmark Credit Union!  

Reynaldo P.'s profile image
Reynaldo P. 
4 years ago

our representative that helped us with our loan and refinance was awesome made us feel very comfortable asked if we had any questions to ask anytime and so we did and she answered them all....she was awesome. thank you 😊 

Business response:

Happy to hear of your experience, Reynaldo! Thank you for choosing Firstmark Credit Union. 

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 4.7 star rating with 386 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is open now. It will close at 5:30 p.m.