Fox Pest Control Albany

ROBERT F. 

on Yelp

2 years ago

complete scam. waited all day for the tech and no one showed up, on a monthly plan and wondering if the tech ever came. had a mouse problem and the mice came back because nothing was serviced. 

M G. 

on Yelp

2 years ago

The final episode to this unfortunate experience is the lack of response from Fox. After receiving a message from Kacie, I contacted the company but never connected...not did anyone try to contact me. It's obviously a marketing plot. Good luck dealing with this company especially if any problems arise. 

Scott C. 

on Yelp

3 years ago

Horrible! I believe a scam. Never saw them on my property, and continue to auto deduct fees after my Contract was over. No one answers the phone. Avoid this company 

Heather L. 

on Yelp

3 years ago

I was a loyal customer for 4 years when I went to cancel (became too expensive) my quarterly charge of $203 had been charged within the last 24 hrs and service not scheduled to be completed for a few weeks but after arguing with company on the phone ultimately told me because the charge was done could not refund money. Apparently 4 years of loyalty doesn't matter to their 30 day cancellation policy even when the service has not been performed yet and is not scheduled for several weeks in the future. Services were good when I... read more

Mary O. 

on Yelp

3 years ago

These people are hustlers, pure and simple. They charge a 250$ fee for early termination of contract. We signed up via phone, and we were not informed of this. They do not return phone calls. They do not call you back after pressing 9 to be put in queue for a call back. They do not respond to emails. They claim they perform services that they do not perform, for instance, a foundation inspection, for which the guy walked down the driveway. Last I checked there were 4 sides to a foundations. I would rather learn to coexist wi... read more

Kenny D. 

on Yelp

3 years ago

My grandmother was home alone and a representative came to the door she does not speak english very well and he took advantage of that and asked her to come in the home he entered with his jacket on and left with it tied around his waist w a buldge hanging out the back were very concerned and not yet sure if or what was taken but there should be no reason for this company to ask to come into the house 

Mary R. 

on Yelp

3 years ago

UPDATE FULL RESOLUTION BY SERVICE MANAGER AT FOX: I just got a call back from Jeremiah the Service Manager at Fox. He was definitely much more helpful. He cancelled my contract and the bill for August so MY BALANCE IS $0 NOW AND MY CONTRACT IS CANCELLED TODAY. It'a such a relief to get some compensation for the problem. I had only requested cancellation for September but he also gave me a credit for August that I did not request. He really made my day and my lawn has never looked better! Jeremiah explained that an outside co... read more

Ejt 5. 

on Yelp

3 years ago

I am a current contract holder and I have been trying to contact them for several days now. I have a huge wasp nest in my attic and I am highly allergic. I need a technician asap. No matter what number you call no one answers. On hold for 30 min and then disconnected. I have called, emailed and messaged them. I received a message on their facebook messenger saying someone would get back to me within 24hr. That was 3 days ago. I have left messages and I still have no response. I even went to their Albany address in hopes of b... read more

Julianne L. 

on Yelp

3 years ago

STAY FAR AWAY FROM FOX. They definitely cold call and hard sell and take your money. I was sold a service and not told until afterwards that there was a 2 year contract (yes, I know read the fine print before signing, but Wes the salesperson was very pushy and caught me at a bad time). When I tried 3 times to call to cancel the contract within 2 hours of signing I was on hold each time for over an hour only to reach their voicemail. I left a voicemail stating that I did not want to continue with the contract and to not send ... read more