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Fox Pest Control Albany
- Pest Control
- Albany, NY
About this business
Location details
431 New Karner Rd, Suite #170, Albany, NY, 12205, United States
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August 2020 Door to door salesman ignored a large no soliciting sign above doorbell pressed and continued to knock on door. Don't know about quality of service but that right there ensured will never call if needed Response from the owner 10 months ago Hi DP, we are sorry for any inconvenience we caused by approaching your home. We also apologize for our team member either not seeing or disregarding your No Soliciting sign. We will remind our teams to watch for and respect these signs. Sincerely, Michael Stokes, Customer Sat... read more
Business response:
D P, thank you for bringing this to our attention. We would like to address this situation with the individual knocking on your door. Please call our office at your convenience so that we can discuss the situation further. Our number is 518-299-8300 ask to speak with Tyler. We are sorry for the inconvenience. Sincerely, Rachel J. Customer Success Team
I hate solicitors knocking on doors, as other reviews have stated. Now I'm sure the General Manager of Fox will reply to this, stating that they are sorry and they will train their staff, etc. But that is the same answer they have given to other reviewers with the same issue and yet they keep sending pushy sales staff door to door. At dinner time. Stop it.
Business response:
Hi Thomas, thank you for bringing this to our attention. I am sorry that someone stopped by during your dinner time. Each year we add a few new reps to our team and sometimes they do need a little more training. Please reach out to our office if there is anything we can do to make things right. Sincerely, Rachel J. Customer Success Team
Paid a lot of money to watch bug populations INCREASE in my house. Not exactly ideal, especially with a new baby. This happened multiple times and now after promising to come one last time as a courtesy, they don't show up. (As I write this I'm sitting next to a wasp nest)
Business response:
Sarah, thank you for reaching out. I am so sorry that this happened to you! I am having a hard time finding your account in our system with just your first name and last initial. We would love the chance to make things right. Please reach out to our office at 518-299-8300. Sincerely, Rachel J. Customer Success Team
Don't love solicitors knocking on my door while I am eating dinner. Also don't love a strong objection and then being hard sold after letting them know I am not interested. I will never ever do business with any company who knocks on my door, and I will write them all one star reviews. I urge everyone else to join me!
Business response:
Hi Nicolaas, we are sorry to have disturbed you during your dinner. Thank you for sharing your feedback with us so that we can improve other customer's experiences. I have reached out to our manager to address more training with his team. Sincerely, Rachel J. Customer Success Team
Thank you David and Fox Pest Control. David and I chatted since I was home before and after service so he could tell me if any problems were identified. He was polite and friendly. I also really appreciate the notes on the portal about the service.
Business response:
Hi Jeff, thank you for giving us and David a 5 star review! We are fortunate to have him on our team. If you need any free touch ups before your next appointment please don't hesitate to give our office a call. Sincerely, Abby V. Customer Success Team
First time appointment, wasp n other bugs/insects. The gentleman that showed up was really nice, patient, courteous, & professional. I actually found them online, I wasn't solicited. Time will tell, if the stuff sprayed kills off these horrible insects. They took over our home. I look forward to the day where we can sit on our porch and not be tortured. (Giant carpenter bees, wasps, Beatles, flies, ants, n more). I was told sprayed stuff was pet friendly, just need to let dry before any pet contact. I'm gonna have faith that... read more
Prompt, courteous, and knowledgeable. I have had a negative experience in the past with a larger pest control company but John put my concerns at ease.
David has been our technician for a while and has always been professional and thorough anytime he comes over for treatments.
Fox Pest control is a questionable company at best, especially when considering not only their sales practicies and tactics, but also their billing practices. To begin, one of their multiple sales representatives, which get shipped up from Utah, approached me last summer at my home as they were going door to door attempting to recruit customers. I typically never speak to folks soliciting business in this manner but I will admit the guy was extremely pleasant to talk to and really wanted to plead his case. I foolishly oblige... read more
Business response:
Hi Daniel, we are sorry to hear you were dissatisfied with your experience. After reviewing your account, I verified that we did have notes to discontinue your service once the initial contract period was over. Unfortunately, our office failed to remove you from our autopay batch, so your card was charged on the first of September. We promptly refunded your card and discontinued your service as requested. We are glad to hear you were generally pleased with your technicians' performance but sorry that we did not provide enoug... read more
Frequently asked questions about Fox Pest Control Albany
How is Fox Pest Control Albany rated?
Fox Pest Control Albany has a 4.6 star rating with 2,177 reviews.
When is Fox Pest Control Albany open?
Fox Pest Control Albany is open now. It is open 24/7.