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Fox Rent A Car
- Car Rental
- Phoenix, AZ
About this business
Location details
1805 E Sky Harbor Cir S, Phoenix, AZ, 85034, United States
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I rented a car in Orlando. I had the nicest man, Hassan. Hassan even traded a car due to the first one smelling like cigarrette smoke. The problem is in the charges. They charged me for 28 gallons of gas, despite the tank only holds 14 gallons. I was also charged for the loss damage waiver that I did not want. You call customer service and it an hour wait and still no person to help. The tax % are calculated on ?, I do not know where they pulled these numbers from. Thanks but no thanks, I will not be using them again.
Business response:
I am very sorry that you were not pleased with your rental in Orlando. I show that the correction for fuel and the dispute on the insurance was resolved on May 4, 2021. Should you have a further concern that we may assist you with please contact ***************@foxrentacar.com.
Terrible! Was supposed to be $255 at pick up and ended up being over 1,000.00! They knew they could over charge us and there was nothing we could do about it because we had missed our flight and were late getting there. Not ethical at all. Then after they took half of our money and acted like a total **** about it they charged us for not filling up the gas tank (EVEN THOUGH WE DID AND VACUUMED THE CAR) when we dropped it off. And it was in better condition when we dropped it off than it was when we picked it up. All they cou... read more
Business response:
I am very sorry that you were not pleased with your rental experience. I am showing that the location matched the price of the rental for you when you arrived. Your original reservation was only to be held for 3 hours. All other items charged on the rental were signed for on the rental agreement. If you have a question regarding a specific charge please contact *******@foxrentacar.com for assistance.
Can you have zero stars? Booked a car a week ago with Fox through Expedia. I broke my foot and need to change my primary driver. Called Expedia and they stated I had to do it directly through Fox. Called Fox and they said I had to do it through Expedia. I asked to speak with the Fox customer service reps manager....she said she didn't have a manager. I then reframed the question and asked to speak with her boss... she hung up on me.
Business response:
I am very sorry that you had trouble to update the driver on the reservation. If we may assist you, please contact ***************@foxrentacar.com.
Hi. I usually don't do this but this company is actively stealing. I can't believe this is allowed to go on. I made a reservation for 10 days four months in advance. (Total $411) Mind that their website is advertised: 100% Risk Free (Everywhere)! Then, I cancelled this reservation 2 months before the due date. FOX CAR RENTAL kept my money!!! I could not believe this. I hope that they are investigated. This is truly predatory behavior from a business. So disappointing. Never again.
Business response:
We are happy to offer a store credit for any cancellation which is what the Fox guarantee states on the website. All prepaid reservations are non refundable, but we are happy to extend a store credit for one year should you not be able to travel at this time. I am showing that the store credit was issued to you for this reservation on 5/3/2021. Thank you.
No stars!!! This company is a complete and total rip off! Dont ever ever rent from them! They were extremely unprofessional when getting a car. They said they did not have the car that I had reserved, and a similar car would cost alot more per day! When I protested they said it would be the same if they had another 4WD. I saw several right there on the lot! He said they were unavailable! Im a New Yorker and used to ********, but this was too much. I had prepaid online for a 4WD vehicle. It was a huge snowstorm, and we didnt ... read more
Business response:
I am very sorry that you had trouble at pick up of your rental. We do not guarantee a 4WD vehicle with any reservation, which is why that is not a part of the vehicle description. I apologize that the location was unable to provide you with the reserved compact SUV, notes indicate that you requested a 4WD vehicle. In an effort to come to a resolution for you, we have reduced the upgrade charge by 50%. The early return fees have already been removed as they are to be billed to your booking source. Should you have any other qu... read more
Fox rent-a-car is a company of thieves. When renting a car I made a reservation online, upon arrival they did not have my car I reserved. They offered me another vehicle quoting me at $20 a day. When I returned the car and received my bill via email to find out not only was I misquoted (and charged $45 a day for the car) but they also charged me for 4 different insurance policies. I tried calling every listed number on their website and have been unable to get to a representative. I then emailed the company. They emailed me ... read more
Business response:
I am very sorry that you seem to have a problem with the bill, I do show that all items were signed for at pick up. We will have a manager review the case and have the agent get back in touch with you. Thank you.
Please do not use this company so many issues from no drop box to many many hidden fees to old dirty cars. Read the reviews before using this company.
Business response:
If we may assist you with your rental concerns plese contact us at ***************@foxrentacar.com.
Fox Rent-A-Car in Las Vegas, Nevada is a complete and utter joke. Upon arrival at Fox which I placed a reservation for took 3 hour to get through the line. After the long flight from Ohio the lady that rented the car out initially was very unprofessional, sitting on her phone only half paying attention to the customers and there needs. When I finally got to the counter, she was able to pull up my reservation. She described the cleaning fee and the additional charges on the card that would be processed back. That's fine, I ha... read more
Business response:
We would be happy to review the rental charges with you, I am showing all charges on the rental were signed for on the rental agreement. Please contact *******@foxrentacar.com with your concerns so that an agent may do their best to assist you.
Awful customer service I was on hold for 3 hours for two times and not once they have answered. My bill was supposed to be $200+ and ended up to $300+ They have a lot of hidden fees and I do not recommend this company. I want a refund from what was supposed to be $11/day toll ($33 three days) and ended up as $90+
Business response:
Please contact *******@foxrentacar.com so that they may assist you with your concerns on your final bill.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.2 star rating with 3,747 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.