Fox Rent A Car

Anne S 

on BBB

4 years ago

Was in a car accident. Wanted to rent a car. Already rented thru Hertz for a week but $500.00 price tag was a little high. Thought I would try to get a better rate. Found Fox rent a car. They had good reviews so I thought I would give them a try. Made the reservation and hit except and it said error. Hit it again same thing. Checked my information and refilled out some information just to make sure. Hit the accept button again same thing. Call fox had to wait 35 minutes till someone helped me. They told me I had been charged... read more

Michael K Welty 

on BBB

4 years ago

After renting an upgrade at checkout, we where on our way, 55 miles down the road, had a flat tire, where we were stuck with an empty can of fix a flat with no spare tire, we finally got through to customer service, did say they would replace the car for us, sent out a tow truck with a downgraded car, spent over 6 hours the whole day waisted on the vacation weekend trip, waiting for our car, for an overcharged vehicle and then 3 weeks later received a toll booth charges from Fox rent a car with a 75.00 service fee that their... read more

Norm H 

on BBB

4 years ago

Two main points; First, when we arrived to pick up our reserved car, it was not ready at the reserved time. When we finally received the car it was clear it was used by a smoker and was very strong. I immediately wrote an email to explain this and that we would do what we could to help air the car out while we had it for the week. We also did not want to be charged the $250 penalty for a smoky car. The complaint: the car was late and smelled. Second, and this is the main reason for the low rating. The company does not respon... read more

April V 

on BBB

4 years ago

Please do not use this unethical company. They hook you in with budget prices, give you with a poorly maintained car and slam you with a bill at the end. I had rented a vehicle from Denver airport for two days. This car had over 70K miles on it and it had not been well kept. As we drove into Breckenridge the front end of the car began to progressively shake more and more violently. I called Fox and they offered to send out a replacement. It was seemingly easy enough until I was billed $909.90. This charge was due to the car ... read more

Marlene C 

on BBB

4 years ago

Its not like we were renting for 1 day, we had the car for 4 days. How do you call to let them know your going to be late when on a plane? Rented a car for 4 days, they cancelled the reservation on us because we were late, (Flight). Then charged us double the price...then gave us a dirty car and when I say dirty, not the outside, food all over the seats, the smell was so bad we stopped at a store to get Lysol spray and Febreze, nothing was wiped down, you could see finger prints everywhere, also needed Lysol wipes (Covid), n... read more

Kassy D 

on BBB

4 years ago

PLEASE READ BEFORE BOOKING WITH PRICELINE OR FOX-RENT-A-CAR On Oct 22 - 25, I had a rental car from Fox-Rent-A-Car that I rented through Priceline. Upon getting into the vehicle late at night from the Phoenix Airport, I noticed a horrible smell. The smell was manageable as long as you cranked the AC. The next morning after seeing the sanitation of the vehicle I noticed how dirty and uncleanly it was (there was even a beer bottle cap under one of the seats). My friend that I was visiting was appalled by the smell and sanitati... read more

Holly F 

on BBB

4 years ago

Paid an agreed-upon amount online. After I returned home from surgery, Fox Rental charged an additional $150 to my card for some sort of insurance upgrade that I did not consent to. I never buy stuff like that. Fox Rental refuses to answer their phone or email in the several times that I tried both. Stay away from these scammers. They look like a deal upfront, but that's because they scam you in the end. Go with a reputable company like Enterprise. 

Robert W 

on BBB

4 years ago

We had a reserved car at 456 dollars for two weeks and the employee disregarded that and added a lot of extras we did not want.The total was 1254 dollars instead of the reservation price of 456 dollars and the employee laughed. I was not laughing and filed a claim with Colorado's Attorney General for deceptive business practices...baiting and switching the customer. I was a Fox customer using them many times with no problem until now. 

Jessica C 

on BBB

4 years ago

HORRIBLE. I rented a car this past weekend from the Orlando location. They asked if I wanted to upgrade to a Jeep Wrangler for $20 more. I said sure, it'd be more fun than the car I'd initially reserved. My original rental was supposed to cost me $110. So, $20 more wasn't a big deal. I get the keys to the wrangler and head out to the vehicle. It's disgustingly dirty inside. I go back in to the office and ask for another vehicle. They give me the keys to the wrangler next to my initial one. That one is also disgusting inside ... read more