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Frank Sommese at Mutual of Omaha Mortgage
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
The team was disorganized at closing. First, closing documents were not sent in a timely manner and my closing was rescheduled. Then when documents were sent, I noticed they were incorrect. The closing attorney was not informed and showed up with incorrect documents as well.
Verified by Mutual of Omaha Mortgage
Do not sell my mortgage. I did business with MOA because they are a trusted company. No sooner did we close on my refi then my loan was sold to Rushmore…
Verified by Mutual of Omaha Mortgage
If everyone communicated and worked more diligently to get things processed in a timely manner.
Verified by Mutual of Omaha Mortgage
Not contacting neighbors about my loan without permission Not requesting we sign documents without reading them Timely communication from Mutual of Omaha Better/more knowledgeable, and fewer support personnel, not knowing what’s needed or communicating with each other Frank is hands off the process as soon as you submit the loan application Asking for documentation that was not needed or used for the loan
Verified by Mutual of Omaha Mortgage
Process faster
Verified by Mutual of Omaha Mortgage
Mistakes on closing documents twice, had to reschedule the closing. Difficult communication with his staff regarding closing and necessary steps. Frank himself was always very helpful but needs to manage his team better.
Verified by Mutual of Omaha Mortgage
It took close to 60 days to complete the process. I had to send documents multiple times to 3 different people. The process seemed very fragmented. Also it would have been nice to get immediate feedback if documents sent were not clear enough instead of 2 or 3 days later.
Verified by Mutual of Omaha Mortgage
Communication regarding cash to close changed multiple times. When closing attorney arrived, she had closing documentation with two different amounts on them and we failed to close on at our first closing meeting. There was very poor oversight in making sure the documentation was accurate and it required a lot of work and extra time on our side to get it corrected.
Verified by Mutual of Omaha Mortgage
There were too many people in the process. One contact person would have been nice or a better explanation of who each person was and their role in the process. We had to send many of the documents at least twice which was frustrating...most of us are strapped for time. Title company signing process was great. Still haven’t received information on the actual loan with payment info?
Frequently asked questions about Frank Sommese at Mutual of Omaha Mortgage
How is Frank Sommese at Mutual of Omaha Mortgage rated?
Frank Sommese at Mutual of Omaha Mortgage has a 4.5 star rating with 1,053 reviews.
When is Frank Sommese at Mutual of Omaha Mortgage open?
Frank Sommese at Mutual of Omaha Mortgage is closed now. It will open tomorrow at 8:00 a.m.