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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
They kept us waiting 3hours for paperwork to pay cash for They kept us waiting 3hours for paperwork to pay cash for our car and then they wanted me to return to the dealership because they made a mistake on the trade-in paperwork. The salesperson promised that I would receive enough points for a cargo cover and then didn’t keep his promise or deliver. The detailing was horrible and they failed to fully charge the vehicle although they told us they were charging it while we were waiting. They lied about charging the vehicle a... read more
Business response:
We are disappointed to hear about the challenges you experienced during your recent visit. The situation you've described certainly fell short of the smooth process that we strive to provide. Your experience does not reflect the standards we aim to maintain, and we would appreciate the opportunity to discuss this further with you. Please contact Kevin Sitch, our General Manager, at KSitch@vtaig.com so we can address these concerns directly and work toward a resolution.
A simple safety recall for side curtain airbags was to be A simple safety recall for side curtain airbags was to be completed same day. A manufacturing defect was discovered, parts to take 3 days. At 5 days I started calling and texting with no response. At 10 days I called the customer satisfaction manager. She reported that my service rep had been in an accident, his car totaled, so was not at work. Why didn’t someone else check on his open service tickets and inform me of progress, or call me back?
Service was good and service advisor (Jonathan) was Service was good and service advisor (Jonathan) was great. I was really annoyed, however, that I had to pay an extra 3% for the convenience of using a credit card. I’d expect that at a mom & pop store that can’t afford much, but a Ford dealership??? I thought that was the cost of doing business. Already paying a lot for an oil change and I expected better. Next time I might go elsewhere - it’s the principle, not the $5.
Business response:
Thank you for the positive feedback about our service and Jonathan. We understand your concern about the credit card fee and appreciate your feedback on this policy. We value your business and hope you'll give us another opportunity to serve you.
Disorganized, non communicative post sale, won’t return Disorganized, non communicative post sale, won’t return calls, don’t come through on commitments
Business response:
We take your feedback seriously and understand how frustrating it can be when communication falls short and commitments aren't met. The experience you've described falls short of the service that we strive to provide. Please contact Kevin Sitch, our General Manager, at KSitch@vtaig.com so we can address your concerns directly and work toward a resolution.
Bought the car on Friday and saw the price from another Bought the car on Friday and saw the price from another dealer for $4000 less on Saturday. Got ripped off on the price. This is my first Ford, coming from Toyota cars. Ford and this dealership lost respect/loyalty in 2 days. I will never look at buying another Ford. No wonder Car dealers are considered not trustworthy. Salesperson who showed the car was nice and courteous though.
Business response:
We are sorry to hear that your experience did not meet your expectations. We would like to speak with you further to see if we can find a resolution. Please reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com at your earliest convenience. Thank you.
On Mon. On Mon. I was offered a valet pick-up, waited an hour for it to arrive, and after a few calls I learned that "the system broke down" and the valet service was canceled. I am unhappy no one thought to call me and let me know so that I could drive my car in myself. After 5 days of being in the shop I texted the service tech, who then texted a couple hours later to say the blank screen in my console was fixed and functional. I was offered valet drop-off service, which I gratefully accepted. The car was returned to my dr... read more
Business response:
We completely understand how frustrating and inconvenient this situation has been — especially after the positive experiences you’ve had with us in the past. At your earliest convenience, please contact Daryl Brown, Service Manager, at (408) 557-6304 so we can personally address your concerns and work toward a satisfactory resolution.
Over billing and the suspicion of intentionally Over billing and the suspicion of intentionally misdiagnosing a problem in order to charge more.
Jon Migleo is the best service representative I’ve had Jon Migleo is the best service representative I’ve had but Frontier Ford is horrible. You can’t get through to the service center. They don’t return your phone calls and then you can’t get through the next day and it’s so bad that I’m gonna have to go to another dealer.
Business response:
We value your input and understand your frustration with the communication challenges you have experienced. We are sorry to hear that you feel this way about the difficulty reaching our service center and the lack of returned phone calls. We recognize how important it is for our customers to have reliable access to support when they need it most. Please contact Kevin Sitch, General Manager, at KSitch@vtaig.com so we can address these concerns directly.
Poor communication. Poor communication. No answer ever on the main service phone line. Often no answer on the dealer main line. Many unreturned service advisor phone voicemails on his direct line. Incorrect service order with delayed correction. Poor quality of work. Incomplete work. Damage to vehicle during service. Damaged part not yet replaced in over 3 weeks. 24 phone calls on this Ford warranty repair damage with no action on their part. Will be calling Ford seeking a resolution.
Business response:
We take your feedback seriously and understand your frustration with the communication challenges and service issues you experienced. It sounds like you encountered multiple difficulties including unreturned calls, incomplete work, and damage to your vehicle during service. We recognize how concerning it must be to have made numerous attempts to resolve these matters without seeing the action you deserve. Please contact Kevin Sitch, General Manager, at KSitch@vtaig.com so we can work toward a resolution that meets your needs... read more
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,067 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.