This profile has been claimed by the business owner or representative.
Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Took much longer for a flat tire repair than expected and Took much longer for a flat tire repair than expected and the spare was put back onto my car but was not tightened all the way so the tire was loose and shaking causing noises while driving.
Business response:
We understand how frustrating it must have been to experience delays and an issue with your spare tire. Our goal is always to provide efficient and thorough service, and we regret that this was not your experience. We would like to address this matter further—please reach out to Kevin Bettencourt, Service Director, at 408-241-1800 so we can make this right.
Dealer would not do my oil change because I didn’t not Dealer would not do my oil change because I didn’t not purchase my vehicle there.
Business response:
We understand your concerns about the oil change policy. For further assistance, please reach out to Kevin Bettencourt, Service Director, at 408-241-1800.
Sold me a truck that was inspected, When dropped off for Sold me a truck that was inspected, When dropped off for inspection upper leadership mocked me by stating that’s how it’s supposed to sound to find out it rattles and has a tier pressure sensor out. I would not recommend frontier ford unless you was to work with a bunch of pansy xxxxx on top of the they had my vehicle at the service shop longer then I owned it and didn’t receive a call for pick up
Business response:
We understand your concerns about the inspection and the service duration. Your comments are important to us, and we would like to address this matter further. Please reach out to Kevin Bettencourt, Service Director, at 408-241-1800 to discuss your experience in detail.
I was supposed to receive a rear back window for my soft I was supposed to receive a rear back window for my soft top bronco, but it was dusty and had a bend in it. It was definitely not brand new. I believe I got a used one. Not happy with the results of my service and when I expressed it does not look new, Edward gave me an excuse and said it comes that way. I didn’t realize parts come dusty and bent. I was also approached by Alessandra accusing me of lying and being sarcastic with me for a completely separate issue while ... read more
Business response:
It is concerning to hear that the window appeared dusty and bent, and we understand your frustration. We also regret that your interaction with us did not meet your expectations, as we aim to ensure our customers feel valued and heard. We take your concerns seriously and would appreciate the opportunity to make things right. Please reach out to us directly at KSitch@vtaig.com so we can address the situation.
I brought my 2016 Ford Escape Titanium (purchased from I brought my 2016 Ford Escape Titanium (purchased from the dealership) in September 2024 because the Sync was randomly resetting the Bluetooth connection to my phone. I asked for a “reset” back to a more stable software version. I was left with a completely non-functional Sync system with a black screen, no controls, no back up camera (although I can hear the audio) no USB charging, no hands-free audio, etc. At the time I was told I could pay $2000 for a new system, whic... read more
Business response:
We understand how frustrating it must be to deal with a non-functional Sync system, especially when you brought the vehicle in for a reset to improve the Bluetooth connection. It’s also concerning that after months of communication and effort, you’ve been left without a solution and unable to reach the necessary contacts. We want to ensure that we address this issue as thoroughly as possible. Please contact Kevin Bettencourt, Service Director, at 408-241-1800 so we can personally review your situation.
SCREW FORD, GAVE ME A xxxxxxxx INSPECTION. SCREW FORD, GAVE ME A xxxxxxxx INSPECTION. CHARGED $270 FOR VISUAL CHECK UP BUT DID NOT CHECK WHAT I WENT FOR, CHECKED EVERYTHING BUT THE LIGHTS I ASKED TO CHECK. HATE HOW THEY THOUGHT I'M A STUPID MAN, I'LL GET THIS FIXED N I PROMISED U, I WILL NEVER, EVER BUY, RENT, USE, OR SIT IN A FORD AGAIN. REALLY NOT SATISFIED....
Business response:
We understand your frustration, and it’s important to us that you receive the proper attention and service. We aim to be thorough, and it seems we missed the mark on your request to check the lights. We appreciate you bringing this to our attention, as it helps us improve our processes. If you’d like to discuss this further, please feel free to reach out to Kevin Bettencourt, Service Director, at 408-241-1800.
conflicting info from service agents poor and combative conflicting info from service agents poor and combative communication from agent raymond nunez at pick up
Business response:
We understand how frustrating it must have been to deal with such inconsistencies, especially when communication is key to a smooth experience. We strive for professionalism in all our communications and will address this internally. If you'd like to discuss this further or have any additional questions, please don't hesitate to reach out to Kevin Bettencourt, Service Director, at 408-241-1800
Took 7 hours to do an oil change. Took 7 hours to do an oil change. Made me come back and wait for my car.
Business response:
It's concerning to hear that the oil change took longer than expected and that you had to return for your vehicle. We understand how valuable your time is, and this is certainly not the level of service we aim to provide. To ensure we address this issue properly and improve our service, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
Had an appointment for 9. Had an appointment for 9.45am. They said it would take an hour. After an hour and 10 minutes, we asked why out car hadn't even been moved from where they parked it. That got them to "start", 20 minutes later they were done. This was the first service on a Mach-e, tire rotation and check fluids. I would hate to see what it would have taken for them to do something more than a trivial service. We will go to Fremont Ford in the future for service.
Business response:
We understand how frustrating it can be to have expectations not met, especially for something as routine as a tire rotation and fluid check. We strive to ensure all our customers receive prompt and efficient service, and we regret that we did not achieve that during your visit. For any future concerns or questions about your vehicle, please don’t hesitate to reach out to Kevin Bettencourt, Service Director, at 408-241-1800.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,067 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.