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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I have owned a number of car brands- Audi, Lexus, Mazda, I have owned a number of car brands- Audi, Lexus, Mazda, BMW, Toyota, Jeep, Cadillac, Infiniti and have used all their service departments. Frontier Ford falls lowest on the list of my experiences. No car wash that the website promotes. A cold, matter of fact call from the service advisor that I need to spend $2600 on A/C repair. No offer for a loaner for a two to three day repair. No call when the vehicle was ready, just a text. Advisor absent when I wanted to go over... read more
Business response:
We are particularly concerned to hear about the lack of communication regarding your A/C repair, the absence of a loaner vehicle option, and the unexpected credit card fee. These are areas where we clearly fell short in delivering the seamless and customer-focused service our guests deserve. Additionally, we apologize for the cold and impersonal interactions you described and for the absence of staff when you needed to review your repairs. Please contact Daryl Brown, our Service Manager, at (408) 557-6304.
lack of communication with customer. lack of communication with customer. lack of transparency with services rendered and held car for days which seemed excessive.
Horrible service department. Horrible service department. Always a problem when I come in no matter why I come.
ford company does not stand behind their vehicle's ford company does not stand behind their vehicle's quality will not recommend to anyone
after almost a week i have still not received any after almost a week i have still not received any purchase documents either finance or the extended warranty. I was told i would have them within a day, that was 7-15-25 it is now 7-20-25 and still not received them
Business response:
We understand how important it is to receive your purchase documents and warranty information in a timely manner—especially after being assured they would arrive within a day. To ensure this is addressed immediately, I encourage you to reach out directly to Kevin Sitch, our General Manager, at KSitch@vtaig.com.
Excessively overpriced and want to charge outrageous Excessively overpriced and want to charge outrageous prices for changing fluid and running up the bill. Wanted nearly $5,000 for a 60,000 mile service. Price included nearly $2,000 to replace a cruise control bracket behind my bumper.
Business response:
Our goal is always to recommend service based on manufacturer guidelines and the condition of the vehicle, but we recognize the importance of clearly explaining each item and its cost. We’re especially concerned about your comment regarding the cruise control bracket and the overall estimate, and we’d like to take a closer look into this. Please don’t hesitate to reach out to our Service Manager, Daryl Brown, at (408) 557-6304.
2.5 hours for an oil change is unacceptable. I won’t be 2.5 hours for an oil change is unacceptable. I won’t be back again
Business response:
A 2.5-hour wait is absolutely not the level of efficiency or service we aim to provide, and we completely understand your frustration. We take your concerns seriously and would appreciate the opportunity to make this right. Daryl Brown, our Service Manager, would like to speak with you directly to learn more about your visit and see how we can improve going forward. Please feel free to reach out to him at (408) 557-6304 at your earliest convenience.
Had to wait 45 minutes to check into a booked Had to wait 45 minutes to check into a booked appointment. Never received a call that service was completed. Still waiting to hear back from service rep (Jose Guzman) if warranty replacement of parts is approved by Ford. This is 1 month post servicing. I’m assuming oil change and tire rotation were done properly which gives 2 stars
I purchased the vehicle, without a test drive, as the 12V I purchased the vehicle, without a test drive, as the 12V battery was down. Upon vehicle delivery, i noticed consistent rattle sounds from B pillar. I’ve already taken the vehicle to the dealer 4 times but the issue hasn’t been resolved.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,067 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.