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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
From beginning to today, I regret my purchase. From beginning to today, I regret my purchase. I have spent more time sitting in the dealership than I have in the vehicle at this point. 216 mile and it threw wheel sensor faults. Sitting in this dump again waiting 4 hours for the service to be completed. Credit was run without my knowledge or permission. xxxxed up my credit score with a hard pull. Just a xxxxty sales training and the sales person who wasn't a sales person. No support on the backend. After the sale, they don't ... read more
Not managed correctly. Not managed correctly. Vehicle not completed as told. Took an extra two hours longer. Vehicle was scheduled for a ZakTek maintenance interior and exterior, recall, oil change and tire rotation. Vehicle brought in at 9:15, with a scheduled appointment set for 9:30. I was told it would be done between 3 and 3:30. I came in about 3 and was informed they are just starting the ZakTek service. I was not notified the service time will be delayed. Poor communication. I am thinking of a breakdown in communicati... read more
Very poor service at the service dept. Very poor service at the service dept. I had an appt for 8am, I came all the way from Santa Cruz, my car service hadn't even begun by 3pm. The attendant was rude when I was clearly upset about the lack of service. I was told in a rude manner that I can just take my car.
Business response:
We understand how important your time is, especially when you’ve traveled from Santa Cruz for service. It’s certainly not the kind of visit we want our customers to have, and we want to make sure your concerns are heard and addressed. Please feel free to reach out directly to Kevin Bettencourt, our Service Director, at 408-241-1800.
Unfortunately, several disappointing things Unfortunately, several disappointing things happened Maintenance couldn't be finished on time Rear door dent
Business response:
We understand how important it is for maintenance to be completed promptly and for your vehicle to be in excellent condition. We regret that the timing didn’t meet your expectations and that there was an issue with the rear door. Please feel free to reach out directly to Kevin Bettencourt, our Service Director, at 408-241-1800.
Overlooked alarm still displays despite alerting service Overlooked alarm still displays despite alerting service tech to review. Check engine light alert despite recent service.
Business response:
We understand how frustrating it can be to have warning lights appear after a service visit, especially after bringing it to our team’s attention. We’d like the opportunity to take a closer look and ensure everything is operating as it should. Please feel free to reach out directly to Kevin Bettencourt, our Service Director, at 408-241-1800 so we can assist you further.
After spending nearly $1,900 having my car serviced (BY After spending nearly $1,900 having my car serviced (BY FAR) the most I’ve ever spent servicing the car, I expected at least a crumb of service in return. I left a phone message asking when my car would be ready for pick up, and the call was never returned. I asked a favor to see if a small smudge on the side of my car could be buffed out but my request was ignored. The check out cashier was extremely indifferent and had a poor attitude. When finally informed by text th... read more
Business response:
We understand that after investing significantly in your vehicle’s service, you expected a smoother and more attentive process—and rightly so. We’d really appreciate the opportunity to speak with you directly so we can better understand what happened and work toward a resolution. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
I called Edward three times left three messages. I called Edward three times left three messages. No one call me back to let me know the status and time of my vehicle
Business response:
We understand how important it is to stay informed during your vehicle’s service, and it’s clear that communication didn’t meet your expectations. We truly value your time and would like the opportunity to make this right. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
Almost impossible to get a response from anyone at the Almost impossible to get a response from anyone at the dealership. When they are in need of something from you, they are on it; however, when you need anything from them, they do not respond!
Business response:
We understand how important it is to feel heard and supported, especially after a purchase or service experience. We strive to be responsive and attentive at every step, and we regret that your impression didn’t reflect the level of service we aim to provide. Your experience is not one we take lightly, and we’d appreciate the opportunity to speak with you directly so we can better understand what happened and work toward making things right. Please reach out to Kevin Sitch, our General Manager, at KSitch@vtaig.com.
It was a horrible experience! It was a horrible experience! I had to wait 4 hours for a oil change. Ridiculous! They said they didn't have a Lexus filter, so that took 45 minutes to order. I was on the calendar, they should of been prepared. I will never go back.
Business response:
We understand how frustrating it must have been to wait so long, especially when you had an appointment scheduled. Your time is important, and we absolutely value every customer who chooses to work with us. We always strive to provide a smooth and efficient experience, and we regret that this visit did not reflect the high standards we aim for. If you would be willing, we encourage you to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,067 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.