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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
When the service rep has days off, the paperwork When the service rep has days off, the paperwork shouldn't just sit there. For 2 days no one contacted me to update the status of my car. I left voicemails and an email and got no reply.
Service had me bring in Bronco and hitch was not in Service had me bring in Bronco and hitch was not in stock. Only thing that was installed was the lock nuts. Now waiting for part and will have to bring it back,
Business response:
We are disappointed to hear that your service experience did not meet expectations. We understand your frustration with having to make an additional trip when the hitch you needed was not available during your Bronco's appointment. We recognize that having only the lock nuts installed while waiting for the main component creates an inconvenience for you. We value your patience as we work to get the correct part in stock so we can complete your hitch installation properly. Please contact Daryl Brown, Service Manager at (408) ... read more
I’ve made an apt for pickup three times. I’ve made an apt for pickup three times. Never showed up nor did I receive an email or notification
Business response:
We’d like the opportunity to connect directly and discuss your appointments in more detail. Please reach out to our General Manager, Kevin Sitch, at KSitch@vtaig.com so we can better assist you.
All personnel that I worked with were very kind, overall, All personnel that I worked with were very kind, overall, my purchase seemed good. But there was a delay due to a recall issue. I bought the a Bronco Raptor Saturday and was told the recall repair would happen first thing Monday morning and my vehicle would be brought to me that day. I was told I would be given $250 credit on my account for the purchase of accessories as an apology for the delay of not being able to drive it home that day. That turned into the next da... read more
Business response:
The delays and lack of communication during the Bronco Raptor purchase are deeply regrettable, and it is clear that the promises made regarding the $250 credit, additional items including the mesh Bimini top and interior handles, and flooring installation were not fulfilled in a timely manner. The impact on the trade-in payoff and potential credit issues is also a serious concern. Please contact General Manager Kevin Sitch directly at KSitch@vtaig.com so that all outstanding items can be addressed promptly.
Service Advisor was fantastic once I finally got an Service Advisor was fantastic once I finally got an appointment. Making the appointment took serious vigilance because they simply don't answer the phones at this location. If you need recall work done, they make you talk to a random Service Advisor first to ensure they're ready and have the equipment - this makes sense except that I called multiple times and was routed to two different service advisor voicemails and no one ever returned my calls. Finally just made an appoi... read more
Business response:
We deeply respect your loyalty as a long-time customer and appreciate you taking the time to share your experience with us. We understand your frustration with the challenges you faced when trying to schedule your appointment and the difficulty reaching our service team by phone. Your feedback about the communication process for recall work is valuable, and we recognize that having to navigate through multiple voicemails without receiving return calls creates unnecessary obstacles for our customers.
Did not return my calls. Did not return my calls. Thissldessd to excessive delays and confusion. You had thr truck aweek.
Business response:
Thank you for taking the time to share your feedback with us. We understand your frustration regarding the communication challenges you experienced during your service visit. We recognize that not receiving return calls can lead to uncertainty and delays, which is never our intention when we have your vehicle in our care for an extended period.
Service was extremely expensive for what little was Service was extremely expensive for what little was listed on the invoice. I was getting a series of fault messages which the team cleared but did not fix. They reappeared the next morning - Cross traffic fault, lane departure fault and several others. Calling to notify the service team, the phone rings for a long time but is never answered.
Business response:
We understand how frustrating it must be to have fault messages reappear after your visit, and we take concerns like this very seriously. We’d like the opportunity to address these issues directly and ensure your vehicle is properly diagnosed and repaired. Please reach out to our Service Manager, Daryl Brown, at (408) 557-6304.
Over promising under delivering. Over promising under delivering. Lack of follow up with customer. Basically nobody returns my calls that include financial services. The worst part is the dealer still owes me credit refunds of $1510 after one month of my purchase. I wish they would just apply the $1510 credits towards my new purchase.
Business response:
Apologies for the frustration caused by delayed credit refunds and the lack of follow-up on calls regarding financial services. This experience does not reflect the level of service expected at the dealership. Please contact General Manager Kevin Sitch at KSitch@vtaig.com.
The dealership failed to accurately explain the car's The dealership failed to accurately explain the car's performance and mileage. The paperwork wasn't fully completed. My son had to go back the next day to retrieve the car keys and the remaining documents. What I most unacceptable is manager refused to help me with the vehicle tax exemption procedures, which is completely against government regulations! So this car buying experience made me feel very uncomfortable!
Business response:
Comments such as yours provide valuable insight into areas that may require additional attention. The points raised regarding vehicle explanation, paperwork completion, follow-up visits, and tax exemption procedures have been noted and will be reviewed with the appropriate team members. For further assistance and to ensure all concerns are addressed properly, please contact Kevin Sitch, General Manager, at KSitch@vtaig.com.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,067 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.