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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Its the worst dealers on the entire world, they treated Its the worst dealers on the entire world, they treated me like an animal and disrespected me extremely. They don't keep their word and they CHEAT customers. I have been a royal frontier ford cust for urs n yrs and this was my 3rd car l bought from you and l will never come back and l will tell all my frds n family abt the way frontier treats its cust. Will write my review and opinion on every major newspaper.
Business response:
We strive to treat every customer with the respect and professionalism they deserve, and it's clear we fell short in your case. This is certainly not the experience we want to provide. We would appreciate the opportunity to learn more about what happened and work towards a resolution. Please don't hesitate to reach out to Kevin Sitch, our General Manager, at KSitch@vtaig.com for further discussion.
Poor communications on status progress or when complete. Poor communications on status progress or when complete. No or late followup to questions concerns or queries. This is why I am taking my new businesses to another Ford Dealership
Business response:
We understand how important timely updates and follow-ups are, especially when it comes to servicing your vehicle. We’d like the opportunity to address your experience in more detail and make things right. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
Started off bad, I was rudely told to wait in my car and Started off bad, I was rudely told to wait in my car and “we’ll come to you”. Several agents were working on their computers and ignored me until I came inside their space to ask what I needed to do to check in. I waited in my car maybe 10 minutes until an agent came out to receive me. After going over the details of my service I was given a timeline to complete the work. After being conveniently unable to reproduce the sound I have been experiencing the last year I wa... read more
Business response:
We understand how important it is to be treated with respect and to receive timely service. The experience you described doesn't reflect the level of service we strive to provide, and we are truly sorry for the delays and lack of communication. If you would like to further discuss your concerns or if the issue with your vehicle persists, please don't hesitate to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
Bad treatment from Miguel Lopez . Bad treatment from Miguel Lopez . Very unprofessional and rude.I drove 40 miles but he didn’t honor a promotion that I received by email so I had to cancel
Business response:
It’s deeply concerning to hear about the interaction you had with Miguel Lopez and the challenges you faced regarding the promotion. Traveling 40 miles only to feel let down is not the type of experience we strive to provide. Please reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com or Kevin Bettencourt, Service Director, at 408-241-1800.
Very backed up and way to long to service a car the guy Very backed up and way to long to service a car the guy that works in the parts department is rude
Business response:
We understand that extended wait times and interactions that don't meet expectations can be frustrating. Ensuring a smooth and respectful experience is important to us, and we take your feedback seriously. We encourage you to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800 to discuss this matter further.
Extremely long wait time! Extremely long wait time! We called ahead to be sure we would have everything needed to complete the sale, but were erroneously told nothing more was needed when, in fact, many more items were needed. These could have easily been brought from home, but were challenging to obtain by phone. Also, we were not warned that we would not get a 110 volt charger with the vehicle, so we ended up with no way to charge it while waiting to get the 220 line installed. Also, we were mistakenly told that Ford would... read more
Business response:
It’s clear that the long wait time and lack of accurate information caused frustration, and we understand how that can be disappointing. We strive to ensure our customers have a seamless experience, and it’s regrettable to hear this wasn’t the case for you. To address your concerns thoroughly, we encourage you to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
No technical or functional details were provided to us. No technical or functional details were provided to us. The focus of the sales consultant and his manager was to make the customer to buy no matter what. Every time we talked to anybody from your office, we were told different things including the provision of the charging adapter to be able to use Tesla charging network and the availability of an automatic tailgate feature. We took the car on Nov 2nd and so far we've been to the service twice. Additionally, a check was... read more
Business response:
Ensuring clear communication and meeting expectations are very important to us. We understand that you’ve experienced challenges regarding the provision of certain features, follow-up visits to service, and a pending check. To address these matters, we encourage you to contact Kevin Sitch, General Manager, at KSitch@vtaig.com.
Staff was friendly and quick to respond during buying Staff was friendly and quick to respond during buying process but now that I have the car they are far less responsive to any queries I have about the car. They sold a modified vehicle as-is but seemingly have no idea about the modifications that were made prior to the trade in. After these issues I wanted to cancel the vehicle service contract and was told I would be stuck with a higher interest rate for cancelling the add-ons. I don’t feel like my best interests were pu... read more
Business response:
We understand your concerns about the vehicle service contract as well, and it’s important to us that all of our customers feel supported even after their purchase. For further assistance with your concerns, we encourage you to reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com.
The dealership service department never advised about the The dealership service department never advised about the faulty engine of my Ford Escape Titanium 2.0 and put my life in danger. Google Ford Ecoboost recall and class action. Very unreliable car and poor service (I did all maintenance at the dealership for all these years), so the car is a junk after just 7 years. I wish I was told about it so I could at least be aware of the danger when driving in the wilderness.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,067 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.