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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
tbdgls@aol.com Completely satisfied. The whole team at Frontier Ford gave top notch service. They have a very nice coffee machine too.
Misleading promises Some things I learnt about buying a pre-owned car here. These are actual quotes from the sales manager - 1. The sales representatives doesn't have all the facts. His job is to get you into the door. It's late he's tired so he told you what he did so that you could meet with me. 2. The only advantage of buying a pre owned certified car is the "privilege" of BUYING THEIR OWN 6K additional service packages 3. Bumper to bumper does not mean anything. It is Limited, limited, limited. What you may have heard fr... read more
Showed up for my appointment, and the car was sold If they weren't so annoyingly persistent with calls and emails after I expressed interest in a used truck I found online, I may not have bothered writing this review. But... Frontier Ford, if you're going to have three different people reach out, pressure me to book an appointment, even book one without my consent... if the customer finally agrees to an appointment, PLEASE make sure the truck he wanted hasn't been sold when he arrives. Wasted half my Saturday ... read more
adgentel@gmail.com Overall a decent experience. Sales guy ran my credit after I asked him multiple times not to, as I was pre-approved with my military credit union. Minus 2 stars for that. 5 stars for Jamie in finance though, super easy to work with and straightforward. He made the process quick and painless.
Business response:
Thank you for the review and feedback, Joseph. Please let us know if there is anything else we can do for you in the future!
Selling Used Cars That Pose Safety Risks Purchased 2003 Honda Civic about a week ago in Frontier Ford. It had SRS Air Bag light on steady when I was checking it and also when I was driving it on my way home from dealership, but I misinterpreted this indicator and thought that it's supposed to be on because I don't have anyone sitting in the front passenger seat and so it indicates that passenger air bag is off. This is how it works on my other 2017 Civic, but that indicator color is yellow there, not red. When I ca... read more
Disappointed Very unprofessional. No updates unless I physically called and asked about my vehicle for over month. There was some extensive work that kept saying it would take longer and longer, and they do not call to give you updates on this extended work either. Everytime I call, my service tech is "with a customer," and when I get forwarded to his desk phone, I am immediately hung up on. I do not recommend going here for ANY work. Better chance finding a local guy that you can trust.
Business response:
We apologize for the miscommunication and difficulties that you have experienced in getting your vehicle repaired. We cannot locate you in our system based on your username. We would like the chance to speak with you so we can address your situation and resolve this matter. Please reach out to me at your earliest availability: Emir Pasic, 408-533-1488.
Sales TEam was FIne but Service Dept is AWFUL Purchased a new C-Max. Check engine light was on within couple months. Apointments are weeks out, they never take you on time (actually had leave after watiing 1.5 hrs past my apt time!). Took it to them 3+ times and they NEVER figured it out. It finally went off. Then had a clip on the door panel break. should be covered on warranty. Francisco never returnd calls AND let the repair request tp coprorate time out. months later Frank resubmits and does not return calls until the 3r... read more
Worst experience on my 2018 GT I've many reasons why I'm giving 1 star. Given an option, I would prefer to rate them 0. I custom ordered my 2018 Ford Mustang GT worth $60,000+ back in November and was eagerly waiting over 5 months for the delivery. Finally, the car was ready to pick up by 4/27/18. Up on arriving to pick up the car, the least I would expect as a customer buying such a costly car would be to see a clean and detailed to the finest car. To my greatest disappointment, the car was not only delivered to m... read more
Business response:
Sooraj, thank you for taking the time to leave us this detailed feedback. We strive to provide excellent experiences in every aspect of our dealership, and we are saddened to learn that we may have fallen short of the high standards we set for ourselves. Please reach out to us at (408) 241-1800 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Frontier Ford Chris Cather made the purchase of our new F-150 a pleasure. From the vehicle selection and procurement to the financial closing it was seamless and efficient.
Business response:
It sounds like you had a pleasant experience purchasing your new vehicle! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (408) 241-1800 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,072 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.