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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Minimal communication. Minimal communication. Slow service and some minor issues were not fixed and was ignored multiple times until recently.
Our salesman, Shawn was dishonest. Our salesman, Shawn was dishonest. We went in with a pre-approval from our own credit union because we had a lower APR with them. He failed to tell us that our CU did not partner with them. Instead he promised that he would only be running our info through our CU. We trusted him. When the finance manager came out to do our paperwork, he told us our loan was through yolo federal which we did NOT want. We were promised we were going through Travis CU. Shawn ran our credit without our consent.... read more
Business response:
We're disappointed to hear about your recent experience and understand your concerns. It's important to us that every step of the process is transparent and aligns with your expectations. To address the issues you've raised, we encourage you to reach out to Kevin Sitch, our General Manager. He will be more than happy to discuss your experience in detail and work towards a resolution. You can contact him directly at KSitch@vtaig.com.
Alert: Beware of Overcharged 4x and Lack of Transparency Alert: Beware of Overcharged 4x and Lack of Transparency at Frontier Ford My experience at Frontier Ford serves as a cautionary tale for all car owners looking for reliable and fair service. I was charged a whopping $480 for a brake switch replacement, a service that shockingly costs up to four times more than at a local mechanic's, where it’s offered for around $120. This exorbitant total included a $135 diagnostic fee, $270 labor charge (at an unprecedented $270 per ... read more
Business response:
Thank you for sharing your experience at Frontier Ford. We deeply regret to hear about your dissatisfaction with the service you received, and we genuinely appreciate you bringing these concerns to our attention. We understand how frustrating it can be to feel overcharged and encounter a lack of transparency in pricing. Your feedback is crucial as it helps us identify areas where we need to improve. At Frontier Ford, we strive to provide quality service and ensure our customers feel valued and informed. Clearly, we did not m... read more
Corrupt dealer! STAY AWAY! I am another victim of this corrupt car dealer. I went to this place to purchase my leased car. They cunningly snuck in a bunch of policies that cost thousands in my loan amount. They told me all these will be removed after the first statement. One of these policies is non refundable that costs $1400. Their customer service is awful, nobody replies to calls, emails. Only option you have is to go there in person and talk to them. Their shady practices must be affecting sales of ford cars. I don’t un... read more
Business response:
Please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 at your earliest convenience to discuss this further.
VW GTI from Frontier Ford The overall buying process of the car was good, because the team was friendly and courteous while working with me to negotiate on the deal. Unfortunately, the service took a drop after we agreed on numbers and they received loan approval. For example, I was told there was two keys the whole time. But, then for some reason they couldn't find the second key. They did give me a due bill and promised to get me the key. Against my better judgment I agreed and regretted it ever since. I had to chase them ... read more
Business response:
We're disappointed to hear you weren't satisfied with your experience. Please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 at your earliest convenience to discuss your concerns further.
concretejim92@hotmail.com Great experience, I would recommend Frontier Ford to all my friends. Jorge in the sales department was the best. Case and Alli also took really good care of me. Thank you Frontier Ford for helping me purchase the Truck of my dreams--- A 2014 Ruby Red Raptor!!!
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Terrible Management and Service I bought a brand new truck here last week. The truck had less than 40 miles on it when I noticed the front drivers side tire rubbing when turning. After being told I would get a call to get the truck in I had to follow up numerous times and finally got them to look at the truck. The quickly looked at it called me back and said rubbing is normal. This is not true as I have posted on may F150 Tremor forums. Frontier Ford management are literally useless. They are idiots if they believe a $72k tr... read more
Business response:
Unfortunately we cannot identify you by that screen name to look into the issue further. Please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 to discuss what we can do to help.
Can't trust their sales or service Both their Sales and Service are abysmal. When I was looking to buy a Ford Fusion Hybrid, one of the sales people promised a certain price (which was called X-plan pricing, by Ford). Since the vehicle was in transit from Ford to the dealer, I had to wait a couple of days. Lo and behold, a couple of days later, when I went to the dealer to pay and take the vehicle, the salesman tells me that his manager did not agree to the price. What the xxxx? Is this how they deal with customers and commi... read more
Business response:
We would be more than happy to speak with you to understand the situation further. We cannot identify you by that screen name, therefore. please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 to discuss this further.
They sold me a junk car for $32K+ OTD! I purchased a used vehicle, 2014 Cadillac Escalade ESV in Frontier Ford dealer on Monday evening 10/24, only because it has very low mileage, 69K+ miles. They told me it had no issues and everything works fine. Therefore I paid for $32.3K OTD. 3 days later I discovered a major problem. There are 3 or 4 big holes (eroded), bigger than 1-2 inches wide, on the roof. I sent an email with the pictures to their general sales manager Omar, who worked on this sales contract. Hope he resolves th... read more
Business response:
We're disappointed to hear you weren't satisfied with your purchase. Please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 to discuss the status and resolution of this issue.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,067 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.