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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
service department 7 months ago i had a engine put on my 2013 ford escape after a month I got my SUV back the very next morning as I was driving my SUV was leaking oil and antifreeze . ford was nice enough to take it back and give a loaner car . after two weeks got it back as I was going up hills my SUV would star making a noise like a chicken and it would stall but. I didn't want to deal with it bout after 7 months my check engine light came on . went to auto zone got a print out i the turbo when they put the engine in didn... read more
Business response:
We’re disappointed to hear about this experience you had related to your engine installation. We try our best to accommodate our customers to the best of our abilities under various circumstances. We would be happy to speak with you directly regarding the status of your vehicle. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Go literally anywhere else Absolutely the worst experience purchasing a car ever. Go literally anywhere else. Did not honor written agreements, jacked up price regardless, do not recommend at all.
Business response:
Ed, we understand you feel you've had a negative experience with the sales department. We strive to be transparent and honor our prices prior to the sale. We want to speak with you so we can find a solution, please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 at your earliest convenience.
Worst dealership for any service This is one of the worst Ford dealerships. We have 4 commercial Ford trucks and they do not honor recalls. I am looking to find the right law firm to go after the recalls they did not fix after 4 months keeping the truck. The service team is extremely unprofessional. NEVER buy SERICE AGREEMET. They do not honor it and make you pay more for each service. They believe they have monopoly over customers and have no customer service qualities. We have 4 commercial Ford trucks purchased at this loc... read more
Unprofessional dealership If you are a customer trying to ever purchase a vehicle from afar. Please think real herd about it because they will sell the vehicle out from under you in a heart beat. Had a vehicle picked out with the salesman and he was supposed to get all the details together for me so could have funds wired to them and they didn’t call back or anything. When trying to call the salesman to find out what is going on. The salesman was a complete coward. Wouldn’t even be a man to answer phone or contact me back to... read more
Service experience has become dismal I moved to San Jose in 2012 and started bringing my Explorer to Frontier Ford for service. Had a great experience for many years with Eldin Pasic, who was my service advisor. Traded my Explorer in and bought a 2015 Escape there. At some point Eldin left and I have had various advisors over the years. Recently, the whole service experience has turned to crap. I don't know if they are short-staffed or what, but you are just left hanging for lengthy periods of time. In a prior visit, they di... read more
Business response:
Betty, thank you for taking the time to write a review. We apologize if you feel you had a negative experience during your visit. We hope to only provide our customers with full transparency and integrity and this review sounds like there was some miscommunication in regard to your situation. We wish to speak with you further to find a solution. Please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 to discuss at your earliest convenience.
Dealership is stealing personal orders I strongly advise not placing a personal order with this scam of a dealership. I waited a year on my maverick only for them to place a market adjustment on the truck of $10000. I attempted to take a picture of the contract but the sales Manger quickly ran away with it. They don't want it to be known that they steal personal orders for a quick buck instead of building a loyal customer base. As a side note I worked with Bobby and Keith Cunha last year and he promised no Mark up on persona... read more
zauenz@gmail.com Bobby Collins was extremely helpful and pleasant to deal with.
Business response:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Selling the car more important than safety. We were clear we needed a vehicle for snow not off-road. We did like the look of the bronco though and the fact it was up high and could deal with snow. I did ask if the tires were safe in snow and the sales person, their manager and the finance person all said these tires are excellent in snow. When I explained that I was going to get chains also they said I didn?t need them with these tires. The next morning, when the car was ready and we picked it up I looked at the tires and no... read more
Business response:
Edward, we appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please reach out to Luke Council at lcouncil@vtaig.com at 408-533-1488.
Please read this before purchasing a vehicle here I purchased about 15 ford vehicles from different Ford locations in the Bay Area. I have had an interesting experience with this specific location and it's team/management that I would like to share with anyone to warn them from using this location. I purchased a brand new 2019 Ford Transit back in April 2019. Within a couple of months of driving it it started having engine and transmission issues and would start shaking and turn off unexpectedly. With only 5,000 miles and 2 ... read more
Business response:
Hello David and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation. We are truly sorry we were unable to provide you with a 5-star experience.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,067 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.