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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
It was a terrible experience. It was a terrible experience. I am glad it is over. I hope to never hear from this place again. I will never shop here, recommend it nor use the service department. Every aspect of the visit and sale was torture. I also did not like how sales hovers while you rate them for I wanted to give all 1 stars.
Business response:
We regret that your visit left you feeling this way, as it’s always our goal to create a positive and comfortable experience for our customers. Your concerns about the sales process and the pressure you felt during your experience are very important to us, and we’d like the opportunity to learn more. Please reach out to our General Manager, Kevin Sitch, at KSitch@vtaig.com so we can understand the situation better and address your concerns directly.
I agreed to pay $4000 in repairs after my check engine I agreed to pay $4000 in repairs after my check engine light went on. I was not give information about how long it would take, and was not communicated with about additional services that were recommended. I had to call back three times just to find out basic information such as what else was being recommended, would my car be safe to drive, and when it would be ready to pick up. Basic communication was seriously lacking.
Business response:
Thank you for sharing your experience. We sincerely apologize for the lack of communication regarding your vehicle's repairs. We understand how important it is to be kept informed throughout the service process. To address your concerns and ensure better communication in the future, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800. He will be happy to assist you and work towards a resolution. Thank you for your patience, and we appreciate your feedback.
The truck's engine light turned on right after the The truck's engine light turned on right after the service. I was very dissappointed.
Business response:
We understand how frustrating it can be when issues arise after a service, especially with something as important as your truck’s engine light. Your experience is important to us, and we’d like to help resolve this as quickly as possible. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800, so we can take a closer look and ensure everything is addressed properly.
Incredibly poor communication and follow through from Incredibly poor communication and follow through from sales man, finance manager and other middle manager. Still dealing with issues unresolved.
Business response:
We're disappointed to hear about the communication challenges and unresolved issues you've experienced. Your concerns are important to us, and we want to ensure they are properly addressed. Please reach out to Kevin Sitch, our General Manager, at KSitch@vtaig.com so he can personally assist in resolving this matter.
The problem for which I dropped the car is not yet fixed. The problem for which I dropped the car is not yet fixed. The car is still making the noise from rear but I was charged $ 4K to replace the steering rack. Now I'm doubting if they actually replaced the steering rack with a new one.
Business response:
We understand your concerns regarding the noise from the rear of your vehicle and the work completed on the steering rack. Our goal is to ensure that your car is performing as expected and that you feel confident in the service provided. We’d like to further investigate this for you and address any remaining issues. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800 so we can review the situation in detail and find a resolution that meets your expectations
Again my car was returned to me with NO SERVICE. Again my car was returned to me with NO SERVICE. I had a sticker on my window with mileage required for the next service. I did 3000 more miles and still was told my car is not eligible. I'd like to cancel my MPP and Zac Tek and get refund for both. Also, would like to talk to GM.
Business response:
We understand your frustration regarding the service you received and the inconvenience of not having your vehicle serviced as expected. To address your concerns, including the cancellation of your MPP and Zac Tek, as well as discussing this matter further with the General Manager, please reach out to Kevin Bettencourt, Service Director, at 408-241-1800. He will assist you in resolving these issues and ensure that your concerns are addressed promptly.
This was the third time I brought in my 2023 Ford Bronco This was the third time I brought in my 2023 Ford Bronco with low tire pressure. They filled the tires again and said no sign of leaks. I told them I had to put in air every two days. I will need to bring it back this coming week again since the tires do not hold air. Very frustrating. I was 20 min late to show a home today to clients since I had 14psi in one tire and 19 in the other. They showed signs of bulging so it is not the sensors, it is the tires. I had to go t... read more
Business response:
Thank you for sharing your experience. We apologize for the repeated inconvenience you've faced with your Bronco's tires. We understand how frustrating this must be. To address this issue promptly, please contact Kevin Bettencourt, our Service Director, at 408-241-1800. He will be able to review your situation in detail and work on a resolution to ensure your tires are properly addressed. We appreciate your patience and are committed to resolving this issue for you.
Thanks Ray for the help! Thanks Ray for the help! Quick and easy. A a a a a a a
Business response:
Thank you for the positive feedback! We're glad to hear Ray made your experience quick and easy. If you need any further assistance, feel free to reach out. Have a great day!
When we leased the vehicle, I was told that every few When we leased the vehicle, I was told that every few months I can come in for 'service' and they would fully clean the car, detail it inside and out. I brought the car in last Saturday. They didn't even open the car inside (person in charge was Adrian Cruz). When I told him as I was picking up the car, he promised he would call me on Monday, come and pick up the car and finish the remaining work. In fact he said "my bad, I am new, I didn't know". No call from him on Mond... read more
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,067 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.