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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Experience was really good overall. Unfortunately my last impression was them taking my truck to fix a couple issues and returning it with no fuel. It had more than 1/2 a tank when it got picked up. Besides that, good experience and would deal with them again.
Business response:
Thanks for sharing your experience! We’re glad to hear you had a good overall visit. We apologize for the oversight with your truck's fuel and appreciate your feedback. We'll address this internally to ensure a better experience next time. Looking forward to serving you again!
I purchased an F150 here, my experience was good, my sales man was Cristian and he is probably the main reason I chose this dealership over others, he followed up with me, I felt like I was important to them as a customer and, he showed an interest in doing business, and that is what you want to see in a salesman. Most importantly, he did not shy away from letting me test drive. There were other dealerships had salesmen who clearly did not want to be bothered with a test drive if there was any chance of the customer not maki... read more
Business response:
Thank you for sharing your wonderful experience! We're thrilled to hear Cristian made you feel valued and supported throughout your purchase. Your feedback highlights the importance of a personalized approach, and we're glad we could provide that. Enjoy your new F150!
They were accommodating and took care of my problem, but communication was not the best. It was limited and only through text. I never received a verbal description of the problem or resolution and the notes provided were difficult to interpret.
Business response:
Thanks for your feedback, Tom! We're glad to hear we could help with your issue. We appreciate your thoughts on communication and will work on improving clarity and responsiveness. Your experience matters to us, and we’re committed to enhancing our service.
I have used frontier ford service dept for about 13 years. I recently have had Jose Guzman and Raymond Nunez as my service advisors and was very impressed with both of them.
Business response:
Thank you, Bob! We're thrilled to hear about your positive experiences with Jose and Raymond. Our team strives to provide top-notch service, and it’s great to know they made an impact. We appreciate your loyalty over the years!
Everyone there is friendly. They are good about texting me to remind me when I have an appointment
Business response:
Thank you for your fantastic feedback! We're thrilled to hear you appreciate our friendly team and appointment reminders. We strive to create a positive experience for everyone. Looking forward to seeing you at your next appointment!
Originally scheduled an appointment with Raymond Nunez, but I was attended by another advisor, Jose C. Guzman. Why the 3-star review? The service department team has failed to communicate with me during wait time. I am a regular customer with Frontier Ford and a client of Mike Marufo for several years, and I never had a problem with the Service Department until this day. I took my truck to get it serviced on Saturday, March 29th and I informed the advisor that I was going to wait out in the lobby. Three (3) hours has passed ... read more
Business response:
We appreciate your loyalty as a regular customer and understand the importance of clear communication. We are glad to hear that another advisor was able to assist you and accommodate your needs. For any further concerns or to discuss this matter in more detail, please feel free to reach out to Kevin Bettencourt, Service Director, at 408-241-1800.
Perfect service from Dearian from start to finish! Victor was also great. Everything was top notch. No pressure.
Business response:
Klee, thanks for the fantastic review! We're thrilled to hear that Dearian and Victor made your experience so enjoyable. Our team strives to provide top-notch service without any pressure, and it’s great to know we hit the mark for you. We appreciate your support!
Jonathan did an amazing job, went above and beyond to make things happen. He listened to my explanation and understood my issue and took care of business. Great Job!
Business response:
Thanks for the awesome feedback, Steve! We're thrilled to hear that Jonathan made such a positive impact. Our team always strives to go above and beyond, and it’s great to see that reflected in your experience. We appreciate your support!
Leo, my service advisor, did a great job. Frequent communication always let me know the status of my car; he actually returned my phone call, and the valet service to return my car was fabulous.
Business response:
Thank you for the fantastic feedback, Mark! We’re thrilled to hear that Leo provided such excellent service and kept you informed throughout the process. Our valet service is designed to make your experience seamless, and it's great to know you enjoyed it. We appreciate your support!
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.2 star rating with 5,601 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 8:00 p.m.