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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Responsive and professional, provided pricing and finance Responsive and professional, provided pricing and finance options quickly, addressed my concerns, communicated respectfully and openly
Business response:
Thanks for the fantastic feedback, Christopher! We're thrilled to hear you had a positive experience with our team. We strive to provide timely and respectful communication, and it’s great to know we met your expectations. Your support means a lot to us!
Service stall and Leo were very helpful and game all the Service stall and Leo were very helpful and game all the information I needed on a question about the quality and price of tires that I will need for the truck on the next oil change Mark
Business response:
Thank you, Chaney! We're thrilled to hear that Leo and the team provided you with the information you needed. Your satisfaction is our priority, and we look forward to assisting you again during your next oil change. Safe travels with your truck!
Been bringing my excursion here since I bought it in Been bringing my excursion here since I bought it in 2004. Always great service and people. Great explanations of work to be done
Business response:
Thanks! We’re thrilled to hear you’ve had such a positive experience with us since 2004. Our team is dedicated to providing excellent service and clear communication. We appreciate your loyalty and look forward to continuing to serve you for many more years!
Great, quick, easy! Great, quick, easy! I really appreciated all their hard work helping me with my vehicle.
Business response:
Thanks! We’re thrilled to hear you had a great experience with us. Our team strives to make the process as smooth as possible, and your kind words mean a lot. Looking forward to assisting you again in the future!
Service center was able to quickly resolve my battery Service center was able to quickly resolve my battery issue once I checked in and waited in customer lounge.
Business response:
Thanks! We're thrilled to hear that our service team resolved your battery issue quickly. We appreciate your positive feedback and hope to see you again soon!
The service department made the process seamless and The service department made the process seamless and efficient. My service advisor was outstanding and helpful and I would highly recommend this service department for work on your Ford vehicle.
Business response:
Thanks! We're thrilled to hear about your positive experience with our service department and advisor. Your recommendation means a lot to us. We look forward to serving you again!
Dealer was very responsive throughout the process. Dealer was very responsive throughout the process. Negotiations much like all dealerships were a bit tense, however it was a fairly painless process. The weak link was “finance”. I was simply paying cash for my vehicle and I waited 90 minutes to simply sign my paperwork and write a check. Waited 90 minutes to go through a process that took 10. Would I do business with them again. Absolutely
Business response:
Thanks for your feedback, Anthony! We’re glad to hear you had a mostly smooth experience and appreciate your patience during the finance process. We're always looking for ways to improve, and your insights will help us enhance our service. Looking forward to seeing you again!
Called around to shops wanting something local to go to. Called around to shops wanting something local to go to. All shops couldn’t help me until next week, so my last resort was returning to the dealership. They took me the day I called, had the car ready the next day, and the MPP warranty I had paid for when I purchased the vehicle paid for the repair. I’m glad I went to them, and am very satisfied with the quick fix turnaround.
Purchased the car certified used from this very Purchased the car certified used from this very dealership with extended warranty. There is a reoccurring issue where the sunroof assembly/rail rattles under certain road conditions, brought it over for service and service manager wanted to charge me for repairing the issue, stating that since no parts were used for the job I owed more than $200, which I thought it was ridiculous. Moreover, the rattling has not been fixed as it came back a few days later. Vehicle has a transmis... read more
Business response:
Andrew, we understand your concerns regarding the sunroof rattling and the transmission issue, and we sincerely apologize for the inconvenience you’ve experienced. It’s important to us that these issues are resolved in a way that meets your expectations. Regarding the warranty, we want to make sure everything is clear and that you're receiving the full benefits you're entitled to. Please feel free to reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com, and he will be happy to provide further clarification and ensu... read more
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,060 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open tomorrow at 7:00 a.m.