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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I was pleasantly surprise with the professional service i I was pleasantly surprise with the professional service i got and the way your staff handled everything from my appointment to service visit.
Business response:
Laura, thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our team. Your satisfaction is our priority, and we look forward to serving you again soon!
What more can I say about Frontier Ford! What more can I say about Frontier Ford! From the start to the finish the were professional quick transparent respectful and best of all honest
Business response:
Thank you! We’re thrilled to hear you had such a positive experience with us. Our team strives to provide top-notch service, and your feedback really motivates us to keep it up. We appreciate your support and look forward to serving you again!
Edward Olivares cares his customers sincerely. Edward Olivares cares his customers sincerely. Feel good about Edward. Nice! He clearly explained the issues of my car to me. Appreciated it very much.
Business response:
Mark, we’re thrilled to hear about your positive experience with Edward! Our team takes pride in providing clear communication and genuine care for our customers. Your feedback means a lot to us—thank you for sharing!
Leo is the best out there! Leo is the best out there! He helped me get a good deal for the tires. Not only is he dedicated, he is also very caring of the customers.
Business response:
Thanks, Nigora! We’re thrilled to hear about your positive experience with Leo. Our team is dedicated to providing great service, and it’s wonderful to know that Leo made a difference for you. We appreciate your support and look forward to serving you again!
Frank was so helpful in getting my car fixed. Frank was so helpful in getting my car fixed. He kept me informed and explained everything that needed to be done. The reason for only 4 stars is because most of the time when I would call the service department they would not answer the phone during business hours.
Business response:
Thanks for your feedback! We're glad to hear Frank provided great service. We apologize for the phone issues and are actively working to improve our response times. Your input helps us enhance the experience for everyone. We appreciate your support!
Service reps were very helpful. Service reps were very helpful. Helped me understand what was needed on my car. Edward was training Jose. Well done!
Business response:
Thanks for your feedback, Michelle! We're glad to hear our team was helpful and that Edward and Jose made a positive impact during your visit. If you have any more thoughts or suggestions, we’d love to hear them!
The experience was professional, courteous and what I The experience was professional, courteous and what I would expect from a Ford professional leader in the area. Edward Olivares, our service advisor, was exceptional.
Business response:
Thank you, John! We’re thrilled to hear about your positive experience with Edward. Our team strives for professionalism and courtesy, and it’s great to know we met your expectations. We appreciate your support and look forward to serving you again!
Repaired my emissions system, needed to pass smog for Repaired my emissions system, needed to pass smog for registration. After repairs, the vehicle still failed. Service double checked (found no problems) then explained hard errors and how to reset by driving a specific pattern of constant velocity followed by stop and go. And then waiting 8 hours for the answer. Thought they were crazy, it worked. :-)
Business response:
We're thrilled to hear your emissions system was successfully repaired! It’s great that our team could guide you through the process and help you pass the smog test. Your feedback brightens our day—thanks for sharing your experience!
Service was good. Service was good. Advisor helpful. The prices have become outrageous. $150 for an oil change. This isn’t a Mercedes dealer.
Business response:
Thanks for your feedback! We’re glad to hear you found our service helpful! We understand your concerns about pricing and are continually evaluating our costs to provide the best value. Your thoughts are important to us as we strive to improve. We appreciate your support!
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 5,837 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 8:00 p.m.