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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
High level of customer service. High level of customer service. Very rapid response to online inquiries, and very efficient communication.
Business response:
Thank you for your kind words! We're thrilled to hear that you experienced high-level customer service and efficient communication with our team. We strive to provide prompt and helpful responses to all inquiries, and it's great to know that we met your expectations. If you need anything else, don't hesitate to reach out. We look forward to assisting you again soon!
Very fast & efficient! Very fast & efficient! I was in & out within an hour & an half after completing the online application which made the process easy. Anything I was missing they were so patient with me while I found it. I felt bad for keeping them after closing time but they were super accommodating to make sure we finished everything correctly before I left.
Business response:
Thanks for your awesome review! We’re thrilled to hear that you found the process quick and our team accommodating. We strive to make things easy for our customers, and your feedback means a lot to us. Looking forward to serving you again!
Nice purchasing experience. Nice purchasing experience. Did not feel pushed in any way and very accommodating on multiple test drives.
Business response:
Thank you for your kind words! We're thrilled to hear that you had a positive purchasing experience and felt comfortable throughout the process. It's great to know that we were able to accommodate your test drive requests. We appreciate your feedback and hope to assist you again in the future!
Just perfect from entrance to exit. Just perfect from entrance to exit. Very detailed and very through work, very well walkthrough and informed the entire process
Business response:
Joseph, we’re thrilled to hear you had such a positive experience! Our team strives to provide thorough and informative service, and it’s great to know we met your expectations. Thank you for your kind words and support!
Raymond is a joy to do business with. Raymond is a joy to do business with. Nothing short of a shining star representative of ford service department. Not only resolved my issue same day with no appointment, but checked my ford points and used them to cover the charges (with my permission). Big thanks to Raymond, guys like him make me happy to use dealership service.
Business response:
Max, we’re thrilled to hear about your great experience with Raymond! Our team strives to provide exceptional service, and it’s fantastic to know he made a positive impact. Thank you for your kind words and for choosing us for your Ford service. We appreciate your support!
Frank has been my service writer since day one. Frank has been my service writer since day one. He is quick to update me and I find his ability to explain issues as they may occur to be top of the line.
Business response:
Thanks for the fantastic feedback, Jeff! We're thrilled to hear that Frank has provided you with exceptional service. His communication skills are indeed a valuable asset, and we're glad you're satisfied. We appreciate your support and look forward to continuing to serve you!
Frankie was awesome. Frankie was awesome. Easy to deal with kept me informed through out the day. Beginning to end was a breeze
Business response:
Thanks for sharing your experience! We're thrilled to hear that Frankie made your experience seamless and kept you informed. Your feedback motivates us to keep delivering top-notch service. Looking forward to serving you again!
Good service, friendly managers, no complaints! Good service, friendly managers, no complaints! Would 100% recommend for anyone shopping around for a vehicle
Business response:
Thanks for your fantastic feedback! We’re thrilled to hear you had a great experience with our team. Your recommendation means a lot to us, and we look forward to helping more customers find their perfect vehicle!
The technician who worked on my car prior to this The technician who worked on my car prior to this appointment (not Frank) lost my wheel lock key. We had to pay $110 for another one. That's not fair. If your people lose a part, the customer should not have to pay to replace the part.
Business response:
We understand how frustrating it can be to deal with additional expenses, especially in situations like this. We strive to provide a seamless and transparent experience, and it’s concerning to hear that this issue occurred. To ensure your concerns are fully addressed, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,060 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open at 7:00 a.m.