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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
The people are very accommodating and very respectful . The people are very accommodating and very respectful . They give great deals and advices that can help in choosing the right car for your needs .
Business response:
Thanks! We're thrilled to hear you had a great experience with our team. Providing excellent service and tailored advice is what we strive for. Your support means a lot to us!
Ivan did a phenomenal job helping me out. Ivan did a phenomenal job helping me out. He took care of me and made the process smooth and seamless. Please give him a raise!
Business response:
Thank you! We're thrilled to hear about your positive experience with Ivan. We strive for seamless service, and your feedback means a lot to us. We'll make sure to recognize Ivan for his outstanding work!
All your service writers have top notch customer service! All your service writers have top notch customer service! Especially Edward! I'm not happy how it was, but so happy with the service Thank you 👍
Business response:
Thanks! We're thrilled to hear you had a great experience with our service team, especially Edward. Your feedback helps us improve, and we appreciate your support. Looking forward to serving you again!
Majic was great. Majic was great. Very professional and communicated well throughout the entire process. Thumbs up for him 👍
Business response:
Thanks for your feedback! We're thrilled to hear that Majic provided a professional experience and communicated effectively. Your support means a lot to us, and we’re always striving for that 5-star experience. Looking forward to serving you again!
Leo and team were very helpful and quick to turn around Leo and team were very helpful and quick to turn around my truck. It was so quick I didn't see it at first. :-)
Business response:
Thanks for the fantastic feedback! We're thrilled to hear that Leo and the team made your experience so smooth and efficient. Your satisfaction means a lot to us, and we look forward to serving you again!
Service employees are professional, courteous, Service employees are professional, courteous, understanding and strive to do their utmost in providing superior service to you car.
Business response:
Thanks for the fantastic review! We're thrilled to hear that our team made such a positive impression. Providing excellent service is our top priority, and it's great to know that our efforts are appreciated. We look forward to serving you again!
Great service excellent staff they care about there Great service excellent staff they care about there customers and it showed great respect and service
Business response:
Thank you! We’re thrilled to hear you had such a positive experience with our team. Providing excellent service and showing care for our customers is our top priority. We appreciate your support and look forward to serving you again soon!
Leo, my service advisor, was attentive and responsive. Leo, my service advisor, was attentive and responsive. The experience was frustrating in that parts were not available when they should have been and I ended up having to bring my car in 3 times, but Leo was communicative and responsive and made the whole thing entirely bearable. :)
Business response:
Thank you for your feedback! We're glad to hear that Leo provided you with attentive and responsive service. We apologize for the parts availability issue and appreciate your patience. Your experience matters to us, and we’re here to ensure it’s as smooth as possible moving forward.
Truck has kept for more than 24 hours for diagnosing the Truck has kept for more than 24 hours for diagnosing the issue, but both issues unresolved. Car was not cleaned per my request.
Business response:
We understand how important it is for you to get timely solutions, especially when it comes to diagnosing and resolving issues with your truck. Having it in the shop for over 24 hours without a clear resolution or the requested cleaning must have been frustrating. To ensure this is addressed thoroughly, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 5,837 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open at 10:00 a.m.