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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Service was prompt and efficient. Pick up was effortless. Service writer was excellent, informative and knowledgeable. THANK YOU!
Business response:
Thanks! We're thrilled to hear you had a great experience with our team. Your kind words about our service and staff mean a lot to us. We look forward to helping you again soon!
Great service from Leonardo. He was very attentive and prompt. Pleasant experience; thank you very much!
Business response:
Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Leonardo. Our team strives for excellent service, and it's great to know we hit the mark. We appreciate your support and look forward to serving you again!
Service was good, done as soon as possible. Worker was friendly and helpful. No problems.
Business response:
Thanks for the fantastic feedback, Kevin! We're thrilled to hear that you had a great experience with our team. Our goal is to provide friendly and efficient service, and it’s wonderful to know we hit the mark. Looking forward to seeing you again!
The people that took care of me where all very nice but there where a lot of mistakes and lack of follow-up. 1. One of the keys is not working 2. The card with the door code is not working 3. Someone was supposed to pick one set of keys from previous car and never called 4. I had to redo all paperwork for a small mistake (this one the easiest one)
Business response:
The issues with your key, door code card, and the missed follow-up regarding your previous car’s keys are not the experience we aim to provide. Additionally, having to redo paperwork due to an error is certainly an inconvenience, and we appreciate your patience. We would like to make this right. Please reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com so we can go over these concerns.
Service advisor was great when I drop car off for service. Mentioned to me how long the service was going to take and breakdown of what it was going consist of.
Business response:
Thanks for the fantastic review! We're thrilled to hear our service advisor provided clear communication and made your experience smooth. We appreciate your feedback and look forward to serving you again!
Alert, Accountable and easy communicators. Fast, fair and friendly with serious responsible team performance. Excellent, organized service department! Everyone stepped up as needed. Result; no drop-off.
Business response:
Thank you for your fantastic review! We're thrilled to hear that our team's communication and service exceeded your expectations. Your feedback motivates us to keep delivering top-notch performance. We appreciate your support and look forward to continuing to serve you!
They were great to work with, they worked hard to get the truck done as quickly as part supply allowed.
Business response:
Thanks, Shona! We're thrilled to hear you had a positive experience. Our team is dedicated to getting the job done efficiently, and your feedback truly motivates us. Looking forward to working together again in the future!
Mike Marshall and the service department do excellent job maintaining my vehicles. Friendly and professional service!
Business response:
Thank you for the fantastic review! We're thrilled to hear that Mike and the service team provided you with friendly and professional care. Your satisfaction means a lot to us, and we look forward to continuing to keep your vehicles in top shape!
Mike Marrufo was very helpful with the process. I know there are many steps to this but I did feel a little frustrated at times
Business response:
Thanks for your feedback! We're glad to hear Mike was helpful. We understand that the process can be overwhelming, and we appreciate your patience. Your experience is important to us, and we’re always working to improve. Looking forward to serving you better next time!
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.2 star rating with 5,601 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open tomorrow at 10:00 a.m.