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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Edward Olivares cares his customers sincerely. Edward Olivares cares his customers sincerely. Feel good about Edward. Nice! He clearly explained the issues of my car to me. Appreciated it very much.
Business response:
Mark, we’re thrilled to hear about your positive experience with Edward! Our team takes pride in providing clear communication and genuine care for our customers. Your feedback means a lot to us—thank you for sharing!
Leo is the best out there! Leo is the best out there! He helped me get a good deal for the tires. Not only is he dedicated, he is also very caring of the customers.
Business response:
Thanks, Nigora! We’re thrilled to hear about your positive experience with Leo. Our team is dedicated to providing great service, and it’s wonderful to know that Leo made a difference for you. We appreciate your support and look forward to serving you again!
Frank was so helpful in getting my car fixed. Frank was so helpful in getting my car fixed. He kept me informed and explained everything that needed to be done. The reason for only 4 stars is because most of the time when I would call the service department they would not answer the phone during business hours.
Business response:
Thanks for your feedback! We're glad to hear Frank provided great service. We apologize for the phone issues and are actively working to improve our response times. Your input helps us enhance the experience for everyone. We appreciate your support!
Service reps were very helpful. Service reps were very helpful. Helped me understand what was needed on my car. Edward was training Jose. Well done!
Business response:
Thanks for your feedback, Michelle! We're glad to hear our team was helpful and that Edward and Jose made a positive impact during your visit. If you have any more thoughts or suggestions, we’d love to hear them!
The experience was professional, courteous and what I The experience was professional, courteous and what I would expect from a Ford professional leader in the area. Edward Olivares, our service advisor, was exceptional.
Business response:
Thank you, John! We’re thrilled to hear about your positive experience with Edward. Our team strives for professionalism and courtesy, and it’s great to know we met your expectations. We appreciate your support and look forward to serving you again!
Repaired my emissions system, needed to pass smog for Repaired my emissions system, needed to pass smog for registration. After repairs, the vehicle still failed. Service double checked (found no problems) then explained hard errors and how to reset by driving a specific pattern of constant velocity followed by stop and go. And then waiting 8 hours for the answer. Thought they were crazy, it worked. :-)
Business response:
We're thrilled to hear your emissions system was successfully repaired! It’s great that our team could guide you through the process and help you pass the smog test. Your feedback brightens our day—thanks for sharing your experience!
Very smooth, really liked the lift home ancc do having Very smooth, really liked the lift home ancc do having the car delivered later that day. Would affect where I buy my next cat
Business response:
We're thrilled to hear you had a smooth experience! It’s great to know that our services are influencing your future car purchases. Thanks for sharing your feedback; we appreciate your support!
I needed an old change service and made an early morning I needed an old change service and made an early morning appointment I was there about 90 minutes. The Employee who helped me offered to take care of the recall service at the same visit but I did not have time to stay. They offered a ride home and to return my vehicle to me but I did not have time for that service-nice touch though. Thank you!
Business response:
Thanks for the awesome feedback! We're thrilled to hear you had a great experience with our team. We always strive to provide excellent service and appreciate you recognizing our efforts. Hope to see you again for that recall service when you have more time!
The dealership service department applied inspect and The dealership service department applied inspect and clean/reassemble procedure on my focus EV to eliminate the spurious latch-in of an “emergency stop fault”. The fault has returned. Two weeks later and $900 poorer I need a fix for this apparent software glitch problem. Whatever the source of this fault is it does not seem to be associated with any loss of function/serviceability of the vehicle. . (Upon reset, all ok/ no problems). I need software support. As a design e... read more
Business response:
We appreciate your insights on the software glitch and understand your concerns. Please know that our team, led by Kevin Bettencourt, our Service Director, is here to support you and is committed to finding a solution. You’re welcome to reach out to Kevin directly at 408-241-1800 for any further assistance.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,060 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open at 7:00 a.m.