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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Service was done well and transportation was provided. Service was done well and transportation was provided. The details are all automated to review and accept online. The only thing that wasn’t great is I had some questions about some of the proposed service , and had to play open tag with a very busy associate. All worked out.
Business response:
Thanks for your feedback, Lori! We’re glad to hear the service met your expectations and that you found the online process convenient. We appreciate your understanding regarding the communication and will work on improving response times to ensure a smoother experience in the future.
Everyone was friendly and helpful and went out of their Everyone was friendly and helpful and went out of their way to accommodate me. They made the process easier than I had anticipated.
Business response:
Thanks for the wonderful feedback! We're thrilled to hear our team made your experience enjoyable and hassle-free. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
Leo was very helpful when I dropped my car off. Leo was very helpful when I dropped my car off. I was offered free delivery of my vehicle which was great but they had to cancel my scheduled delivery and I had to wait till the next day to have my car delivered because they didn't have anyone that could drive stick. They ran a diagnostic on the car but missed a headlamp bulb that was out. Now I have to schedule another trip back just to take care of the lightbulb that's out. Honestly, it is a pain to get to this dealership but... read more
Business response:
Andrew, We’re glad to hear that Leo was helpful during your visit and that you appreciated the offer for free delivery. However, we understand your frustration regarding the delivery cancellation and the oversight on the headlamp bulb. We strive to provide thorough service, and we regret that we fell short in this instance. We appreciate your loyalty to our dealership, especially for servicing Ford performance cars, and we want to make this right for you. For further assistance, please reach out to Kevin Bettencourt, our Ser... read more
Adrian was great. Adrian was great. very helpful and knowledgeable. Service was done on time and with care.
Business response:
Thanks! We’re thrilled to hear that Adrian provided you with excellent service. Our team strives for helpfulness and efficiency, and it’s great to know we hit the mark for you. We appreciate your feedback!
Service team member was very helpful and polite. Service team member was very helpful and polite. He provided great service to me and my family. He provided me with the details on my warranties after the finance manager and salesman failed to do so after multiple requests. He was very professional and connected with his client
Business response:
Thanks for the fantastic feedback! We're thrilled to hear that our service team member provided you and your family with the support you needed. We pride ourselves on professionalism and clear communication, so it's great to know we hit the mark. We appreciate your support!
Great service- Edward was very responsive and took good Great service- Edward was very responsive and took good care of me. I will say the rest of the team was kind of lagging in his shadow. Its not good to have one high performer and the rest meidocore
Business response:
Thanks for your feedback, Carl! We're thrilled to hear you had a great experience with Edward. We’re constantly working to elevate our entire team, and your insights help us improve. We appreciate your support and look forward to serving you even better in the future!
This time is changing all tires and oil. This time is changing all tires and oil. Then good condition.Thank you for service. See you again.
Business response:
We’re thrilled to hear you had a great experience with our tire and oil service! Your satisfaction is our priority, and we look forward to serving you again soon. Thank you for the kind words!
I brought my Fusion Hybrid for oil change and tire I brought my Fusion Hybrid for oil change and tire rotation. I received excellent service from Leo on the desk. I waited in the lounge. I have now worked with 3 different service dept agents, at Frontier Ford and each has provided courteous service.
Business response:
Helen, we're thrilled to hear about your positive experience with Leo and our service team! Thank you for choosing Frontier Ford for your Fusion Hybrid's needs. We strive for excellence and appreciate your kind words. Looking forward to seeing you again!
I had a great 1st experience here- Edward helped look up I had a great 1st experience here- Edward helped look up my coverage and got me set up in the system. I am new to the area so this helped get me comfortable with coming back to a new servicer. He also told me about the complimentary vehicle drop off and I tried it out and it was AMAZING. They were professional, thorough and I couldn’t of asked for a better experience with Edward and the Frontier Ford team.
Business response:
Thanks for the fantastic review, Makena! We're thrilled to hear that Edward made your first experience so comfortable and enjoyable. Our team is dedicated to providing top-notch service, and it’s great to know you loved the vehicle drop-off feature. We look forward to seeing you again soon!
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 5,837 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open at 10:00 a.m.