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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
The person who assists us has a good customer service. The person who assists us has a good customer service. He explained well what happened to our car. He is excellent.
Business response:
Thank you! We're thrilled to hear you had a great experience with our team. Providing excellent customer service is our top priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
There were some issues. There were some issues. However, they were remedied. Edward is absolutely amazing & his level customer service made up for some of the problems that occured.
Business response:
Thank you for your feedback! We appreciate your understanding regarding the issues you encountered, and we're glad to hear that Edward's exceptional customer service helped make things right. Our team is dedicated to ensuring a positive experience, even when challenges arise. Your comments are valuable to us, and we’re committed to continuous improvement. We look forward to serving you better in the future!
Outstanding customer service, was pleased that the person Outstanding customer service, was pleased that the person who sold me the car was always available le and willing to negotiate with me
Business response:
Thanks for the fantastic review, Andrew! We're thrilled to hear you had such a positive experience with our team. Our goal is to make the car-buying process as smooth as possible, and it's great to know we hit the mark for you. Enjoy your new ride!
The service Leo provides is exceptional! The service Leo provides is exceptional!!! Service was completed ahead of time and the work performed was fully explained.
Business response:
Thanks for the fantastic review, Bob! We're thrilled to hear that Leo exceeded your expectations and delivered exceptional service. Your feedback means a lot to us, and we look forward to serving you again!
Good prompt service. Good prompt service. I was told a time of completion and it was complete at that time
Business response:
Thank you for your feedback! We're glad to hear the service met your expectations. We're always looking to improve, so please let us know how we can make your next experience a five-star one. Feel free to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.
Is where I purchased my Bronco. Is where I purchased my Bronco. I’ve had only good experienced. They are very helpful and courteous
Business response:
Thanks! We're thrilled to hear about your positive experience and that you found our team helpful and courteous. Enjoy your new Bronco, and we look forward to serving you again in the future!
Service was done well and transportation was provided. Service was done well and transportation was provided. The details are all automated to review and accept online. The only thing that wasn’t great is I had some questions about some of the proposed service , and had to play open tag with a very busy associate. All worked out.
Business response:
Thanks for your feedback, Lori! We’re glad to hear the service met your expectations and that you found the online process convenient. We appreciate your understanding regarding the communication and will work on improving response times to ensure a smoother experience in the future.
Everyone was friendly and helpful and went out of their Everyone was friendly and helpful and went out of their way to accommodate me. They made the process easier than I had anticipated.
Business response:
Thanks for the wonderful feedback! We're thrilled to hear our team made your experience enjoyable and hassle-free. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
Leo was very helpful when I dropped my car off. Leo was very helpful when I dropped my car off. I was offered free delivery of my vehicle which was great but they had to cancel my scheduled delivery and I had to wait till the next day to have my car delivered because they didn't have anyone that could drive stick. They ran a diagnostic on the car but missed a headlamp bulb that was out. Now I have to schedule another trip back just to take care of the lightbulb that's out. Honestly, it is a pain to get to this dealership but... read more
Business response:
Andrew, We’re glad to hear that Leo was helpful during your visit and that you appreciated the offer for free delivery. However, we understand your frustration regarding the delivery cancellation and the oversight on the headlamp bulb. We strive to provide thorough service, and we regret that we fell short in this instance. We appreciate your loyalty to our dealership, especially for servicing Ford performance cars, and we want to make this right for you. For further assistance, please reach out to Kevin Bettencourt, our Ser... read more
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,060 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.