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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Leo at Frontier Ford in San Jose Ca in the service dept Leo at Frontier Ford in San Jose Ca in the service dept gives outstanding customer service . He aims to please his customer making sure you are more then satisfied with the work that has been done on your vehicle when serviced . He’s always people friendly and has a smile with his service . Thank You For Your Kindness Leo John & Stephanie Newbrough
Business response:
Thank you Stephanie and John! We're thrilled to hear about your exceptional experience with Leo at Frontier Ford. We’re proud to have team members who go above and beyond for our customers. Your kind words inspire us to keep delivering outstanding service!
Excelente servicio excelente precio muy amables con el Excelente servicio excelente precio muy amables con el servicio lo recomiendo 100% estoy contenta con mi automóvil gracias
Business response:
¡Yazmin, gracias por tu fantástica reseña! Nos alegra mucho saber que tuviste una experiencia tan positiva y que estás contenta con tu coche. Tu recomendación significa mucho para nosotros. ¡Esperamos poder atenderte de nuevo en el futuro!
Sales staff were professional and courteous of my time Sales staff were professional and courteous of my time which is the most important thing.
Business response:
Thank you for your feedback! We’re pleased to hear that our sales staff were professional and respectful of your time. We understand how important that is and are glad we could meet your expectations. If you need any further assistance or have more questions, feel free to reach out. We appreciate your business!
Staff was very patient and understanding to my needs. Staff was very patient and understanding to my needs. I will definitely be purchasing with them again.
Business response:
Thank you for your kind words! We’re delighted to hear that our staff was patient and understanding of your needs. We look forward to assisting you with your next purchase and appreciate your trust in us. If you have any questions or need further assistance, don’t hesitate to reach out.
Mike Marshall is absolutely the best service advisor I've Mike Marshall is absolutely the best service advisor I've ever worked with -- at ANY dealer, repair shop, or other auto service provider. He's on top of the status of my car, follows up on commitments, and is very knowledgeable regarding Ford repairs. I've been coming to Frontier Ford for over 20 years.
Business response:
Thank you for sharing your experience! We're delighted to hear that Mike has consistently provided exceptional service and earned your trust over the years. His dedication and expertise are truly valued. We appreciate your loyalty and look forward to continuing to serve you for many more years to come. If there's anything else we can assist with, please let us know!
From the sales staff to the financing to the document From the sales staff to the financing to the document prepare, everything was fantastic. Thank you
Business response:
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with every aspect of the process, from sales to financing. If you have any more questions or need further assistance in the future, we're here to help. Thanks again for choosing us!
Another quick service by frontier ford. Another quick service by frontier ford. I tried their drop off service. Awesome. Not sure how they are going to make money dropping off customers' cars. Very convenient. Thanks.
Business response:
Thank you for your feedback! We’re glad to hear that you had a positive experience with our drop-off service. We aim to provide convenience and quality service to our customers, and it’s great to know that you found it useful. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing Frontier Ford!
Thomas Nazarenus is an asset to Frontier Ford. Thomas Nazarenus is an asset to Frontier Ford. He was always available via text for my questions. He went above and beyond to find the car I wanted. All staff at the dealership are friendly and it was a pleasure to purchase my Bronco at Frontier Ford. Victor Silva was also extremely personable and helpful. I already recommended Thomas to a friend who will be in the market for a vehicle soon. My husband is also considering purchasing a new car and is working with Thonas, as well.
Business response:
Thank you for your wonderful review! We're delighted to hear that Thomas and Victor provided you with such excellent service. It's great to know that Thomas was so responsive and dedicated to finding the perfect car for you. We truly appreciate your recommendations and are excited to assist both you and your husband with any future vehicle needs. If you need anything else, please don't hesitate to reach out. Thank you for choosing Frontier Ford!
Could not diagnose an AC issue where the AC is not cold Could not diagnose an AC issue where the AC is not cold and the air flow is restricted. Was charged for the diagnoses and could not find the problem. After picking the car up and driving home the issue was reproducible.
Business response:
We understand how frustrating it must be to have ongoing issues with your AC, especially after the diagnostic process. Our goal is to ensure that all concerns are thoroughly addressed. To resolve this matter and ensure a proper diagnosis, please reach out to Kevin Bettencourt, Service Director, at 408-241-1800. Kevin will be able to assist you further and work towards a satisfactory resolution.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 5,833 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.