Frontier Ford

4.3

Car Dealers
Santa Clara, CA

About this business

Automotive Car Dealers

Location details

3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 8:00 p.m.
Wed	9:00 a.m. to 8:00 p.m.
Thu	9:00 a.m. to 8:00 p.m.
Fri	9:00 a.m. to 8:00 p.m.
Sat	9:00 a.m. to 8:00 p.m.
Sun	10:00 a.m. to 7:00 p.m.

4.36,290 reviews

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andrew

a year ago

Outstanding customer service, was pleased that the person Outstanding customer service, was pleased that the person who sold me the car was always available le and willing to negotiate with me

Business response:

Thanks for the fantastic review, Andrew! We're thrilled to hear you had such a positive experience with our team. Our goal is to make the car-buying process as smooth as possible, and it's great to know we hit the mark for you. Enjoy your new ride!

bobjames53

a year ago

The service Leo provides is exceptional! The service Leo provides is exceptional!!! Service was completed ahead of time and the work performed was fully explained.

Business response:

Thanks for the fantastic review, Bob! We're thrilled to hear that Leo exceeded your expectations and delivered exceptional service. Your feedback means a lot to us, and we look forward to serving you again!

lilwildthingjr

a year ago

Good prompt service. Good prompt service. I was told a time of completion and it was complete at that time

Business response:

Thank you for your feedback! We're glad to hear the service met your expectations. We're always looking to improve, so please let us know how we can make your next experience a five-star one. Feel free to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

Currutia963

a year ago

Is where I purchased my Bronco. Is where I purchased my Bronco. I’ve had only good experienced. They are very helpful and courteous

Business response:

Thanks! We're thrilled to hear about your positive experience and that you found our team helpful and courteous. Enjoy your new Bronco, and we look forward to serving you again in the future!

Lori

a year ago

Service was done well and transportation was provided. Service was done well and transportation was provided. The details are all automated to review and accept online. The only thing that wasn’t great is I had some questions about some of the proposed service , and had to play open tag with a very busy associate. All worked out.

Business response:

Thanks for your feedback, Lori! We’re glad to hear the service met your expectations and that you found the online process convenient. We appreciate your understanding regarding the communication and will work on improving response times to ensure a smoother experience in the future.

Lindyfaris

a year ago

Everyone was friendly and helpful and went out of their Everyone was friendly and helpful and went out of their way to accommodate me. They made the process easier than I had anticipated.

Business response:

Thanks for the wonderful feedback! We're thrilled to hear our team made your experience enjoyable and hassle-free. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!

Andrew

a year ago

Leo was very helpful when I dropped my car off. Leo was very helpful when I dropped my car off. I was offered free delivery of my vehicle which was great but they had to cancel my scheduled delivery and I had to wait till the next day to have my car delivered because they didn't have anyone that could drive stick. They ran a diagnostic on the car but missed a headlamp bulb that was out. Now I have to schedule another trip back just to take care of the lightbulb that's out. Honestly, it is a pain to get to this dealership but... read more

Business response:

Andrew, We’re glad to hear that Leo was helpful during your visit and that you appreciated the offer for free delivery. However, we understand your frustration regarding the delivery cancellation and the oversight on the headlamp bulb. We strive to provide thorough service, and we regret that we fell short in this instance. We appreciate your loyalty to our dealership, especially for servicing Ford performance cars, and we want to make this right for you. For further assistance, please reach out to Kevin Bettencourt, our Ser... read more

gregggum

a year ago

Adrian was great. Adrian was great. very helpful and knowledgeable. Service was done on time and with care.

Business response:

Thanks! We’re thrilled to hear that Adrian provided you with excellent service. Our team strives for helpfulness and efficiency, and it’s great to know we hit the mark for you. We appreciate your feedback!

SJSHARKSJON

a year ago

Service team member was very helpful and polite. Service team member was very helpful and polite. He provided great service to me and my family. He provided me with the details on my warranties after the finance manager and salesman failed to do so after multiple requests. He was very professional and connected with his client

Business response:

Thanks for the fantastic feedback! We're thrilled to hear that our service team member provided you and your family with the support you needed. We pride ourselves on professionalism and clear communication, so it's great to know we hit the mark. We appreciate your support!