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Frontier Ford Parts
- Auto Parts & Supplies
- Santa Clara, CA
About this business
If you have a DIY project planned for your Ford vehicle, having the right Ford parts for the job can mean the difference between success and failure. That's why we recommend choosing OEM parts from our expansive inventory of top-notch car components. OEM parts are designed for your specific crossover, SUV, or truck model to ensure a perfect fit and optimal performance. Our parts experts at Frontier Ford are ready to answer questions and help you hunt for the perfect Ford parts for your next project, so please feel free to re... read more
Location details
3701 Stevens Creek Blvd., Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Promised services and didn't deliver as the issue still persist.
I did not do any service on April
The customer service was fine, but they failed to diagnose my no start issue after three days. I know nothing about cars and was able to fix it myself after getting it home.
They had my car for 8 days. I was not able to contact anyone that would give me status on my car. I had no idea when I would get it back. Put me in a bind for my transportation. I called over and over, no one answered. When they did answer, they said they didn't know and someone would call me. No one ever did.
No paperwork, no follow up, no follow through. We have not got back our personal licenseense plates. No paperwork on our loan. We do not even know the name of the Company for sure. Waited to get the key programmed but when we got it it would not start the car. Did not test it b efore giving it to us.. No manual in the car. When call and ask we are always told the sales person is not at work and will call us back and he never does. More customer service traiñing needed. We were wishing we had
My assigned service was good and professional. However, when he was not available, to answer my questions, after the car was put in the shop, and I had to be transferred to another service advisor, the phone hold times and wait times for call backs were unacceptable and too many times were not returned at all. This caused unnecessary call backs to repeat the process to get the answers to my questions. There was a breakdown of communication between the service department and their call center. Promises of the return time of m... read more
Paid diagnostic fee only to be told it would take another $3600 to find the exhaust leak. That is not including parts and labor to fix it!!
The customer service rep Frank was fantastic. Super easy to communicate with, very kind and professional. The rest of the experience was terrible. Service was crazy overpriced. Two small repairs cost nearly $1400, got estimates for rodent damage that severed my turn signal wire, and chewed my wiper fluid line. Estimate was over $1000 for those repairs, got estimates at another shop, less than $200 for both repairs. They also destroyed my key fob and tried to return it to me literally held together with electrical tape. Had t... read more
Do not take your vehicle here for any major service. I've had to take my vehicle back into sunnyvale Ford where they had to correct the problems created by frontier ford.
Frequently asked questions about Frontier Ford Parts
How is Frontier Ford Parts rated?
Frontier Ford Parts has a 4.4 star rating with 589 reviews.
When is Frontier Ford Parts open?
Frontier Ford Parts is closed now. It will open at 7:00 a.m.