Gabb

3.4

Technology
Lehi, UT

About this business

Technology Software company

Location details

1633 W. Innovation Way, Lehi, UT, 84043, United States

Get directions

Weekday	Schedule	Status
Mon	7:00 a.m. to 7:00 p.m.
Tue	7:00 a.m. to 7:00 p.m.
Wed	7:00 a.m. to 7:00 p.m.
Thu	7:00 a.m. to 7:00 p.m.
Fri	7:00 a.m. to 7:00 p.m.
Sat	7:00 a.m. to 3:00 p.m.
Sun	Closed

3.44,873 reviews

Select a rating

Steven Smith

3 years ago

Many features are broken. Both "manage devices" and the gear icon on the Gabb device's profile cause the app to crash.

Business response:

Hi Steven! We are sorry to hear about these issues that you have been experiencing! We haven't heard of this issue before so we would love to help take a further look into this for you guys. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll help take a look into this!

Macey Washburn

3 years ago

We bought the Gabb watch for our son last year so we could keep track of him when he rode the bus to and from kindergarten. Unfortunately, the GPS feature stopped working and hasn't been able to locate the watch (even when it's at home) since June. Today was his first day of first grade and we haven't been able to track his bus at all. It seems like this has become a regular problem, looking at the other comments here. We are really disappointed! Hopefully it's fixed soon.

Business response:

Hi there! We are sorry that the GPS feature hasn't been working properly for you guys! We want to take a closer look at this for you. Please reach out to our Customer support team at https://gabbwireless.com/ so we can help get this issue solved for you guys right away!

MorrisFam

3 years ago

I have to refresh the screen every time I want to locate the phone. Many times it tells me the phone cannot be located. When I read troubleshooting advice, nothing pertains to us.

Business response:

Hi there! We are sorry to hear that your GPS has been giving your these errors! It sounds like your device would benefit from a reset and/or any other trouble shootings steps that we have available for this. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running!

Christopher McAfee

3 years ago

It is amazing how awful Gabb is at locating phones on the service. This is most of the functionality of the app, and it frequently can't find devices for days at a time, even with calls and texts to and from the device working perfectly. If you cannot perform the main feature you advertise, why should anyone pay for your service?

Business response:

Hi Christopher! We are sorry that you have been having these issues with our GPS feature! We would love to help take a look into this for you guys and get this figured out since this is not normal for our GPS system. We have reached out!

Erin Bruening

3 years ago

GPS service is inadequate. That is basically the whole reason I bought the watch to begin with. The watch is not dead but I am unable to refresh the location. This happens very often.

Business response:

Hi Erin! Sorry to hear about these issues with the GPS feature on your Gabb Watch device! We have a few troubleshooting steps that should help solve this issue for you guys! We have reached out!

Lynn Pozega-Haslage

3 years ago

Upsetting. One of the main reasons for choosing gabb was the location feature. It almost never works. I know the phone is on and has service because I'm texting with it, but location is t available. 😡

Business response:

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/ or reach out over direct message us on our social media pages? We'll get you up and running!

Harold Pincombe

3 years ago

Lack customer service after sell

Business response:

Hi Harold! We are sorry to hear that you have been having a hard time getting a hold of our Customer Support team! We would love to help get any issues or questions that you may be having solved for you guys! We have reached out to check up on you!

Machelle [The Healers Art/Discount Butterfly Oils]

3 years ago

Gsp tracker stopped working! Worst customer service in the world. No way to contact a live person. emails still not returned after weeks, says they have live chat but it is never available. I love that the phone has no internet capability, but being able to track location is a crucial part of why we got this. Just like many other parent reviews, tracking worked for about a week, then stopped, no matter what we do. Absolutely no way to get help from customer service. So frustrating!

Business response:

Oh no! We sincerely apologize for the troubles you've had with the app and getting a hold of our team. If your device stopped working for you, we would want to make sure and get that taken care of for you guys as this is not normal for our devices to do that. Please contact us at https://gabbwireless.com/ or over direct message on our social media.

Sarah Hitchcock

3 years ago

Tracker has stopped working. This is incredibly frustrating. The whole point of the watch and app is to be able to track and keep my son safe.

Business response:

Hi Sara! We are sorry to hear that your GPS issue has stopped working for you guys! We can definitely see how upsetting this would be and we would love to help take a further look into this for you guys and find a solution. We have reached out!