Gabb

3.4

Technology
Lehi, UT

About this business

Technology Software company

Location details

1633 W. Innovation Way, Lehi, UT, 84043, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 7:00 p.m.
Tue	7:00 a.m. to 7:00 p.m.
Wed	7:00 a.m. to 7:00 p.m.
Thu	7:00 a.m. to 7:00 p.m.
Fri	7:00 a.m. to 7:00 p.m.
Sat	7:00 a.m. to 3:00 p.m.
Sun	Closed

3.44,872 reviews

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Sarah Hatch

3 years ago

It said we can have 25 contacts but my kids watches have 12-15 each and it won't let me add more.

Business response:

Hi there! We are sorry to hear that you are having this issue here! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running!

Courtney Booher

3 years ago

I bought this watch because people said it was the most reliable tracking without a phone plan. However the tracking has been awful if it tracks at all. Very frustrated parent here.

Business response:

Hi Courtney! We are sorry to hear about these GPS tracking issues! We would be happy to help take a look into this for you and get these issues solved. We have reached out!

Janie Lloyd

3 years ago

Having serious issues with the device and app working together. Checked for updates and nothing. Feel like we waisted our money on this thing since it doesn't do what it's supposed. My kids offer me better then this companies devices do.

Business response:

Hi Janie! We are sorry to hear that you have been having troubles with your Gabb App on your device! We have just reached out to help take a further look into this for you guys!

Jeff Lang

3 years ago

This app demands my precise location. I refused the permission and the app is frozen, even after restarting

Business response:

Hi! We are sorry to hear this! With our Gabb app, we have our GPS location feature! This feature allows parents to track their devices throughout the day. To set up this feature, the home address is required to allow the parent to see when the child is home. Please reach out to us over DM on social media if you are having any issues with this!

Chandre Rizik

3 years ago

Tracking doesnt work outside my house and the service is spotty. I live in a populated area so this should not be an issue. Tracking and communication was the entire point of buying this!

Business response:

This doesn't seem right. We are sorry that you have been experiencing this! We want to take a closer look at this for you and get this issue solved! We have reached out!

Deanna E

3 years ago

Tracking is unreliable. Both my child's phone and my app are up to date but often it tells me it can't find his location. The app gives you possible causes but none are it. He does not have low cell reception or airplane mode on because he's able to text and make calls. When this happens, which is at least twice weekly, the phone must be restarted. We now restart daily but the issue persists. Also, often tells me he's left home or returned when I can clearly see the phone in front of me.

Business response:

Hi, we apologize for this issue with the GPS that you have been experiencing! That is definitely not normal for our GPS feature to do this and we would love to help take a further look into this for you. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running!

Nicholas Pierce

3 years ago

My daughter can't have a Facebook 10/10

Z G

3 years ago

Deceptive billing practices. Purchased their newest watch for $160 and not only is it really cheaply made but the battery does not last long at all. The GPS signal is not accurate which defeats the purpose. Good luck with it.

Business response:

Hi, we are sorry for these issues that you have been experiencing! That is definitely not normal for our Gabb Watch devices to have these issues. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running as quickly as possible!

Michelle Arnold

3 years ago

GPS has never worked. We've had the phone about a month. Customer service isn't able to find instructions needed to update software and further troubleshoot the device so we just go around and around through chat and email. Huge waste of money and time with chat wait times close to an hour. Editing after developer reply: it is now November and we still haven't resolved this issue. Several chats, dozens of emails and some phone calls have yet to fix the problem.

Business response:

Hi, we apologize for these issues that you have been experiencing! We can definitely see how frustrating this must have been. We see that our team was able to offer a replacement device but that was rejected. We are sorry to see you go. If there is anything further that we could do to help, please let us know!