Gabb

3.4

Technology
Lehi, UT

About this business

Technology Software company

Location details

1633 W. Innovation Way, Lehi, UT, 84043, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 7:00 p.m.
Tue	7:00 a.m. to 7:00 p.m.
Wed	7:00 a.m. to 7:00 p.m.
Thu	7:00 a.m. to 7:00 p.m.
Fri	7:00 a.m. to 7:00 p.m.
Sat	7:00 a.m. to 3:00 p.m.
Sun	Closed

3.44,872 reviews

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Stacey Wallace

3 years ago

The app never works.

Business response:

Hi Stacey! We are sorry to hear this! We would love to help take a look into this issue here and get you taken care of! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running.

Sara

3 years ago

It won't let me add contacts to my kids watches. It keeps saying the phone already has 25 contacts, which it definitely does not. Tells me to delete a contact to add another, which I tried and even that still doesn't work. Really frustrating that we are not getting the full functionality they claim.

Business response:

Hi Sara! We are sorry to hear this! This is not a common issue for our devices but we would love to help get this issue solved for you guys. If you haven’t already contacted them, you may do so at https://gabbwireless.com/. We can help get you up and running right away!

l sop

3 years ago

It won't update location since over a year ago. And yes we've tried updating etc but still no luck. Only the most recent device that had been added works. (About 90% of the time) app sucks but devices are great.

Business response:

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll be able to help get these issues solved for you guys right away!

Emily Gieseke

3 years ago

Location very unreliable, almost worthless. The suggested fix for this is to factory reset the watch each time, which deletes ALL coins and pets the child has earned. CHILD WILL CRY. It also resets all contacts, custom texts, etc. PARENT WILL CRY. Phone function is fine. Everything else needs work. ** Updated 1-2-23. Recurring tasks added, though parents do not get notified when done. Unable to add new contacts even though they're is room for more. Tech support aware of the issue.

Business response:

We are sorry to hear about this experience that you had with our Gabb app. Even though our team has been working hard on our app over the past few months updating it, it doesn't sound normal for our devices to be having that many issues. If this issue is still continuing, please reach out to our support team and they would be happy to help!

Nicole Brown

3 years ago

The app can only locate my child's watch about 5% of the time. It does not do the live tracking either. Always an error code that the watch may be turned off which it isn't. Also, when there are notifications in the app of me turning off the watch or the watch leaving the home zone... I do not get a push notification until hours later after the fact. Horrible. I want to return this watch. The calls and texts work perfect but the location/GPS feature is worthless.

Business response:

Hi Nicole! We are sorry to hear about these issues here with GPS! We can definitely see how upsetting this might be and would love to help take a look into this and get these issues solved for you guys. Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll get you up and running right away!

Parris Wright

3 years ago

Wish I had read the reviews sooner. The tracking is awful. It's worked maybe 2 times. I've restarted the phone and connected it to wifi and nothing has fixed the problem. This was a big reason for getting the phone. Hope they fix it soon.

Business response:

Hi, we apologize for any issue you might be having with the GPS location on your Gabb device! We can definitely see how upsetting this might be. We have reached out to help take a further look into this and get these issues solved for you guys!

Miranda

3 years ago

We just started using our Gabb devices today and so far the app is unreliable. It will not open without an error or freezing up. It does not update locations well. I need to be able to rely on that aspect. It is the main reason I got the devices.

Business response:

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/ or over direct message on our social media pages? We'll be able to help get you up and running from either!

Jacob Tasoulas

3 years ago

The app is really broken, at least on Android. Touches don't respond. Can move map but every button you have to hit 20 times and maybe it'll work maybe not.

Business response:

Hi Jacob! We have not had this issue reported to us before, and we'd certainly like to work this through for you. Could you share the details at https://gabbwireless.com/ with our Customer Support team? And any relevant screenshots would be immensely valuable. Thank you.

Stacey Smiley

3 years ago

Location issues

Business response:

Hi Stacey! We are sorry to hear about location issues! We would be happy to help take a further look into this for you and get this issue solved. We have reached out!