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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
App sucks, site sucks, watch sucks. For what I am paying this company, it seems like they should be making a better product now, but they aren't!
Business response:
Hey, Kyle! We’re sorry to hear about your experience and understand your frustration. We weren’t able to locate an account for you, but we’d love the chance to help. Please reach out to us directly via Facebook or Instagram Messenger so our team can take a closer look and assist you.
The app regularly has misinformation. my kids' watches have been in our house for several weeks and it still says my son is 6 blocks away. Also none of the "help" features actually help. Calling takes forever to get a response and they just tell you to restart watches, uninstall/reinstall the app and it's still the same.
Business response:
Hey, Natalie! We’re sorry for the frustration with inaccurate locations and unhelpful app features. We understand how upsetting this can be. We will reach out directly to review your devices and app settings, troubleshoot the issues, and help get everything working correctly. Your experience matters to us.
Absolute garbage app. Can't update contacts or text messages.
Business response:
Hey Fonz! We’re sorry to hear about the issues with your app and texting. We understand how frustrating this must be, especially when you rely on the device for peace of mind. We are unable to locate an account in your name. Please send us a direct message on Facebook or Instagram so our team can take a closer look.
updated the app and now it claims the phone watch is at home. The phone watch is intended to give parents peace of mind of where their child is, yet it shows my child (and watch) haven't left my home in over a month? that's erroneous. It also shows the watch has no charge, which it was fully charged. For what it is intended the app makes it not worth it. We are very disappointed in the app and watch.
Business response:
Hey, LJ! We’re really sorry to hear about the issues you’re experiencing with the app and watch. We understand how frustrating it can be when the location and battery information isn’t accurate, especially when you rely on the device for peace of mind. Please send us a direct message on Facebook or Instagram so our team can take a closer look.
app and service are trash, haven't been able to update location in months, so pretty worthless for a paid service
Business response:
Hey, Jesse! We’re really sorry to hear that your GPS hasn’t been updating when your child is away from home. We know how important reliable location tracking is for peace of mind. We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
this app is terrible, hardly ever get notifications even when they're on, the location barely updates and it's always WAAAY off of where my child really is. should be less than $20 a month for this service. I'll give it 1 star because the texting feature actually works, everything else is not great!
Business response:
We're sorry this has been your experience, and we would love the opportunity to resolve the issues you're seeing however, we're not able to find an account under this name. Please reach out to us through Facebook or Instagram DM's and mention your review so we can make things right. We hope to hear from you soon!
Update: Every time there is an update or something goes wrong, we parents get logged out of all the gabb apps!! Why are we paying hard earned money for a system that clearly is broken? Update: Now GPS location doesn't work. Says been in the same place for 3 months!
Business response:
Hi Keith, we’re really sorry to hear you’re still having trouble with the GPS. That’s definitely not the experience we want for you. We have reached out to you and would love to help get this resolved.
refuses to activate watches.
Business response:
Hi Nick! We're so sorry this has been your experience! We would like to look into this more and help make this right! We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly!
My second child has been asking for weeks for her sister's old smartwatch. Trying to reactivate it has been incredibly frustrating. Edit: after an hour on the phone with gabb support and an overnight wait while they did some kind of backend processing, I was able to get the watch set up. If you plan to hand devices down, KEEP THE PACKAGING and be prepared to call in because the online instructions are likely only for newer devices.
Business response:
Hi Kelsey, thank you for sharing your experience. We’re glad you were able to get the watch set up, and we truly appreciate your patience and feedback about hand-me-down devices. We’ll be sure to share it with our team. Thanks again for sticking with us! 💙
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,917 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.