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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My daughter hasn't been able to receive any messages since the new update, but, of course, they're still happily charging for service
Business response:
Hi Lori, this does sound very frustrating! We are sorry to hear that you are having some issues with your service! This is not the level of service that we aim to provide. We would like to help get this resolved as quick as possible for you! Please send feedback in the app (☰ App Feedback) or DM us on Facebook or Instagram and mention your review.
This has got to be the most unintuitive, unhelpful, frustrating user experience I've ever had. We bought these watches because of the constant marketing, but clearly they didn't hire competent engineers. Nothing works. The watches don't track properly, their battery life is only a couple hours, the website support doesn't work, and they lock you in a contract but don't warranty their watches for the duration. It's maddening!
Business response:
Hey Zackary! We are so sorry that the user experience was frustrating and that is not at all what we strive for. We would absolutely love to get this resolved for you. We have reached out!
Watch just randomly unpairs from the app, rendering it completely pointless. The watch won't pair again after using all of the troubleshoot steps. I wouldn't recommend trusting your child's safety with gabb.
Business response:
Hey, Nate! We’re really sorry to hear about this experience. That’s incredibly frustrating. This is not the experience we want for our families, especially when it comes to reliability and safety. Our team will be reaching out to you directly to gather more details and work toward a solution.
Same as most everyone else with the inaccurate gps location. Ex..when my daughter is at school, sometimes it will show her miles away. It is useless. I requested Life360 so the entire family is on one app (and I know it's accurate) but it was denied. It's not convenient to have one child on a separate app. Not all texts that should be flagged, actually are. I have given feedback and reached out to customer service but nothing has changed. As soon as our contract is up, we will be switching.
Business response:
Hi BA, this does sound very frustrating! We are truly sorry to hear that you are having some issues with your GPS! This is not the level of service that we aim to provide. We would like to help get this resolved as quick as possible for you! Please send feedback in the app (☰ App Feedback) or DM us on Facebook or Instagram and mention your review.
Completely terrible app and service. I'm set up as a guardian, but I can't complete calls or send and receive text messages with my kid. I don't get location updates for days at a time. Update: The claim that I don't have an account is ridiculous. I'm an authorized caregiver on my daughter's account and I have the confirmation emails to prove it. Something is very wrong with your software. If this was an emergency, my kid would be unreachable.
Business response:
Hi Dan! We're so sorry this has been your experience! We definitely do not want this experience for our customers. We would like to look into this more. We're unable to find an authorized users account. Please provide the account holders name in your review or contact us on Facebook or Instagram, and mention this review! We appreciate you!
constant issues. I'm three hours into troubleshooting today. factory resetting the watch, uninstall and installing the app. original issue was that my son couldn't receive texts from contacts I approved. trying a factory reset to resolve and now we can't connect to Internet. tried dozens of times
Business response:
Hi Jessica! We’re really sorry for the frustration this has caused; that’s not the experience we want for you or your son. Texting with approved contacts should work smoothly, and we understand how upsetting it is to spend so much time troubleshooting. We’ll be reaching out to you directly to help get this resolved as quickly as possible. Thank you
It makes me sign in every time I press an option to try to check my son's phone. so hard to use.
Business response:
Hi Jamie. This does sound super frustrating! We are truly sorry for these issues that you are experiencing with your App! We would like to get more background into these issues and resolve them. We have reached out!
Location tracking is a dismal. The tracking was great at first, but after having the app and phone for over a year, the location tracking is useless and totally unreliable. I set up the "safe zones" to get notifications of leavings and goings and sometimes I'd get notifications that my son left the house hours after he left and had returned. This is the main reason for getting the Gabb Phone so it is very disappointing. Consider other options if location tracking is a priority for you.
Business response:
Hi Steve! We’re sorry for the frustration this has caused. We know reliable location tracking and Safe Zone alerts are essential, and delayed notifications aren’t the experience we want for our families. We’d like to look into this further and help! We’ll be reaching out directly to you. Thank you!
Completely terrible app and service. I'm set up as a guardian, but I can't complete calls or send and receive text messages with my kid. I don't get location updates for days at a time.
Business response:
Hi Dan! We're so sorry this has been your experience! We definitely do not want this experience for our customers. We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.