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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Support told me they can't help me with my problem on why my phone can't reach the watch. I'm listed as a parent on the account, can't text or reach my child. it worked originally then stopped. Haven't been able to for almost a year. I asked for a supervisor, they told me to email their legal. Support is useless. wish we would have never bought the device, it's a scam. GPS is so inaccurate as well. Can't count on this. Contacting my states attorney.
Business response:
Hi Ben, we’re sorry for the frustration with location updates and the app crashing. We know how important accurate tracking is for your child’s safety. We’re working to improve both and apologize for the chat issue. Please send feedback in the app’s “App Feedback” section or DM us on Facebook or Instagram with your review so we can help quickly.
location tracking is awful. which is one of the most important things to be able to do for a child.
Business response:
Hi J.D.E., we're sorry to hear about your experience with location tracking. We understand how important it is for your child's safety. Since we can't access your account, please contact us through the MyGabb app (Menu > App Feedback) or send us a DM on Facebook or Instagram so we can investigate and help resolve the issue.
*Jun26* still having the same issues, they haven't reached out to me yet. *Dec'25* having the same issues w/ the 3es. Guess we're stuck until we're ready to get the kids real phones in a yr or 2 and be done w Gabb. *Apr'25* Gabb's social media team sent us replacements in exchange for a higher review rating. *Mar'25* Unreliable. They don't work the majority of the time. We also disabled focus mode on the app, but it won't disable on the watches.
Business response:
Hi Charles, we're sorry you've continued to experience these issues. This isn't the experience we want our customers to have. We've reviewed your account and have reached out to you directly. When you have a chance, please reply to our message so we can continue working toward a resolution.
The actual worst. Phone is CONSTANTLY malfunctioning and it is IMPOSSIBLE to speak to a human! They designed their app so that you will lose your mind with frustration trying to navigate it, having to log back in every time you click to something else. Wanna contact support?Well tough, you can't, because the 'contact' page will error and not load. I genuinely hate this phone and company. Also the battery life is nonexistent.
Business response:
Hi Brianna, we're sorry to hear about your experience. This isn't what we want for our customers. We weren't able to locate your account from your review, but we'd love the opportunity to help. Please DM us via Facebook or Instagram and mention your review so we can locate your account and work with you toward a resolution.
The idea of the phone is great but overall the Gabb phone sucks. I can't even message my kids directly anymore(i think it might be a storage issue) and now have to use an older group chat. The apps suck. If you try to login to any of their apps it will kick you out as soon as you press anything. An old school flip phone is probably more worth the cost. This is a very cheap phone and service that we are all over paying for considering it's a pain to use for kids and parents.
Business response:
Hi Loren! We're so sorry to hear about your experience. We know how frustrating it is when messaging or apps aren't working as expected, especially when you're trying to stay connected with your kids. We've already reached out to you directly and would love the chance to help troubleshoot or look into options for you.
If there was another safe phone/watch company that offered communications without having everyone download another app, (so the communications go through regular phone systems) I would switch in a heart beat. The Gabb set-up and customer service are absolutely horrible. I have never spoken to a human and the way they have things set up just doesn't make sense. I needed to order a replacement phone and a new phone but I wasn't allowed to do that at the same time. No help!
Business response:
Hi, Jennifer! this is the Gabb Customer Experience Team. We’re sorry for your experience and understand your frustration with setup, support, and ordering limitations. We’re reaching out directly so we can take a closer look and help resolve this for you. We look forward to making this right!
*Jun26* still having the same issues, pretty sure no one's reached out this time. *Dec'25* having the same issues w/ the 3es. Guess we're stuck until we're ready to get the kids real phones in a yr or 2 and be done w Gabb. *Apr'25* Gabb's social media team sent us replacements in exchange for a higher review rating. *Mar'25* Unreliable. They don't work the majority of the time. We also disabled focus mode on the app, but it won't disable on the watches.
Business response:
Hi Dahwa, we're sorry to hear you're still having issues with your device. We have just reached out to make things right with you!
watch refuses to update location, says there is no signal even after multiple resets and even a few factory resets. super frustrating and unreliable.
Business response:
Hi Melissa, we’re so sorry to hear about the issues with the watch not updating location and showing no signal. We understand how frustrating this is when you rely on it to stay connected with your child. This isn’t the experience we want for our families. Our team has reached out directly to help find a solution.
The watch and the app unpair a lot. My daughter's location is rarely correct. I have to manually go into the app and click "update" to see her location.. so the notifications are pointless.
Business response:
We're sorry this has been your experience! We would love to see why this is happening and take a closer look. We have just reached out!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 5,014 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.