This profile has been claimed by the business owner or representative.
Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I was already having issues with my child's old Gabb phone, where the GPS was delayed, so I had no way of tracking them. I upgraded their phone to a newer Gabb model (not even a year ago), and after a few months where everything was working fine, we began having the same issue again. It's very frustrating. I regret recommending Gabb Wireless to other parents.
Business response:
Hey, Joanna! We’re so sorry to hear about your experience. That’s definitely not the peace of mind we want for our families. We’re reaching out to you directly to help troubleshoot and make things right. Thank you for sharing your feedback – we’re here to support you.
disconnected from my phone reset the watch and app more than once still wont reconnect
Business response:
Hi Krista, we are so sorry you’re having issues with pairing your device. Please send feedback via the app (Menu > “App Feedback”) or DM us on Facebook/Instagram with your review so we can help get this fixed for you right away!
we've had this watch a few years and have had issues from the beginning. the concept and company are great, but when the watch and/or app only work reliably half the time, what's the point. the most recent update is the worst yet. battery drains quickly, gps doesn't update unless I restart my phone, and as of this morning calls aren't even going thru. I'm about ready to look elsewhere.
Business response:
Hi Sarah, we’re sorry to hear about the ongoing issues, especially after being with us for several years. Reliable performance is important to us, and this should not be happening. Please send feedback through the app (Menu > “App Feedback”) or DM us on Facebook or Instagram with your review so our team can assist you directly.
useless- do not use gabb. I was happy with the gabb watch 2 and when I updated to the 3e the location doesn't work nor does the watch sync to their app anymore. customer service has been 100% useless
Business response:
Hi Michelle, We are so sorry to hear about the issues with your Gabb Watch 3E and your experience with our support, that’s not what we want for our customers. We’d like the chance to make this right. Please send feedback through the app (Menu > App Feedback) or DM us on Facebook or Instagram and mention your review.
watch randomly just stops working i gave to contact gabb about every 2 months for them to " reset it" and for the last 3 months the location doesn't work so I cant ever see where he is, I will be looking for a different company to switch to and canceling with gabb, its just very unreliable
Business response:
We're sorry this has been your experience with your Gabb Watch. We would like to make things right with you and see why you are continually having the GPS issues. We've just reached out through DM's.
horrible software stability! Our watches and phones are constantly needing to be fixed. They rarely are able to text or be tracked on the app. we were hoping after having their watches for our kids the last few years that Gabb would fix their MANY electronic instabilities.
Business response:
Hi Mike, we’re really sorry for the trouble you’ve had. We know how frustrating that is, especially when it impacts staying connected with your kids. We’d love to better understand what’s happening. Please send feedback through the app (Menu > “App Feedback”) or DM us on Facebook or Instagram and mention your review.
it was great at first. Now we can't add new contacts. We have gone through everything and nothing works. Customer service is hard to find.
Business response:
We’re sorry to hear you’ve been running into these issues. That’s not the experience we want for our customers. We’d love to help get this fixed so your child can stay connected with the right contacts. We've just reached out to help!
shady company. app & website created by amateurs. keep getting kicked back to a login screen while trying to replace my son's device on the account. better off going with a regular phone with parental controls.
Business response:
Hey, Jessica! We are so sorry you had this experience. Thank you so much for providing this feedback. We have reached out to you directly to provide support.
is anyone else ready to start a class action against this company?
Business response:
Hi there! We’re sorry to hear you’ve had a frustrating experience. We’d love to better understand the issues you’re experiencing. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback,” or DM us on Facebook or Instagram and mention your review. This helps us quickly understand and resolve things!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.