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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Horrible will not update the location in real time. It took several minutes and when it did show me the location it told me that my son was at some random person's house instead of at school. I almost had the cops called for a possible kidnapping. What in the hell are we paying for? This is scary and we will be canceling our subscription
Business response:
Hi Sam, we're incredibly sorry for how scary and upsetting this must have been. We completely understand your concern. Since we can’t locate your account based on the review alone, please contact us on Facebook or Instagram and include your review so we can take a closer look and help resolve this or look into other options for you.
I can't remove focus mode. Even though it shows turned off. I can't update location because focus mode won't turn off. I can't run the update on my daughters watch because it's stuck in focus mode, rendering the watch useless. Frustrating when I pay a decent amount monthly for hers and my son's watches.
Business response:
Hi Leann, we’re so sorry for the frustration this has caused, especially with updates and location services being affected. Since we can’t locate your account from the review alone, please contact us on Facebook or Instagram and mention your review so we can take a closer look, help troubleshoot the Focus Mode issue, or look into other options.
UPDATE: 5/8/26 returning and canceling service. only had for 3 weeks and everything was a head ache!! now it says no signal after we've updated it multiple times, did a hard reset, uninstalled & reinstalled the app and it still doesn't work!! the GPS doesnt work, sound cuts in and out on the phone, only texting works properly at this point! such a waste of money DONT BUY it!
Business response:
Hi Amy, we’re so sorry to hear about your experience. We did try reaching out many times to help troubleshoot further and look into other options for you, but we never heard back. If you’re still open to assistance, our team has reached out once more and would be happy to continue helping.
horrible. I couldn't even get passed the set up. it says set up manually. it gives you prompts and the selections they tell you to hit, aren't even there. just horrible.
Business response:
We're sorry this has been your experience! We would love to look into this more and help with the setup. We have just reached out!
glitches and keeps asking me to download the gabb app to activate device, even tho I am currently using gab app.
Business response:
We're sorry to hear the app keeps glitching on you! We understand how frustrating that would be, and we would love to help resolve this for you! We are unable to find an account with this name. Please reach out to us through Facebook or Instagram and mention your review so we can best help. We hope to hear from you soon!
I have had 2 watches that fail to pair with the app. I am so over it. customer service is friendly and helpful, but still unable to resolve the issue. im still on the phone with support (multiple hold periods), so let's see what happens. Im agitated and not very hopeful. Wishing I had gone with Bark Watch.
Business response:
We're so sorry this has been your experience. If you want to try troubleshooting again, we would love to help or look into replacement options. Please DM us through Facebook or Instagram and mention your review so we can make things right with you. We hope to hear from you soon!
super glitchy and unreliable! No tracking ability. very unsupported. I have been a customer for 2+years and finally switched. First, lost the ability to find phone/track about 1 year ago. Customer service keeps saying "working on it" If you are OK with not knowing where phone is...good option then. Second they only support 9 apps with phones and devices. 4 of the apps are Koran, Mormon and Bible. Third, very pricey. $35/mo before tax and fees. service is spotty and we live in a major city.
Business response:
Hi Devin! Thank you for sharing your experience with us. We’re sorry to hear about the ongoing frustration with tracking, app availability, and reliability, especially over an extended period. We understand how important these features are. Our team will be reaching out directly to help look into this and work toward a resolution!
After an app update on 4/28/26, my son's watch stopped functioning. Even after multiple restarts and factory resets to the watch uninstalling and re-installing the app on my phone, and attempts to unassign and reassign the watch, nothing works. We're also still waiting for the Gabb Move app to be added back to the watch after it was removed days before Christmas. We were told it would be back by the end of the first quarter. No 24 hour support available, so no way to communicate with my son.
Business response:
Hi Robyn! Thank you for sharing your experience with us. We’re sorry to hear your son’s watch stopped working after the recent update. We understand how frustrating this is, especially when you depend on it for communication. Our team will be reaching out directly to help troubleshoot and work toward a resolution. We appreciate your patience!
It was great for a while, but now my app and my wife's app (hers is Apple) gets notifications EVERY 15 MINUTES that kiddo's watch is in the home safe zone. It's not moving. App is just telling us every 15 minutes that it's still there, I guess. It wasn't doing this before, but now it's driving us crazy, and turning off notifications means losing a major functionality of the watch. Woke up to 50+ Gabb notifications. -_-
Business response:
Hi Tyler! We’re sorry for the frustration with the repeated safe zone notifications; that’s definitely not the experience we want. This was related to a temporary system issue that has since been resolved. If you’re still seeing this behavior, please send us a DM mentioning your review, and we can help right away!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,970 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.