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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Don't buy Gabb products. I got 2 watches for my kids, and they never worked correctly. GPS location was frequently incorrect and wouldn't update. The watches are also glitchy. I'm going to be cancelling by subscription and getting something else.
Business response:
Hi Nathan, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to get more background into these issues and help get them resolved. We have reached out!
I bought this watch for my child because the app was compatible with my phone. Now after updates I haven't been able to use the app (it is no longer compatible with my phone), which makes most of the features useless. Very disappointed, my child uses to love this watch.
Business response:
Hi Stacy, we’re really sorry to hear this, especially knowing how much your child enjoyed the watch. We understand how frustrating it is when an app update affects compatibility; that’s not the experience we want for you. Our team has reached out to look into this and help find a fix or other options.
Constant issues with this service
Business response:
Hi there! We are sorry for the constant issues! We’d love to learn more and help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting ‘App Feedback’ or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!
tasks don't work right and it was one of the main reasons I bought the watch 3e for my son. gps part works perfectly as does texting. calling works but can be hard to hear.
Business response:
Hi! We’re really sorry for the frustration. We know how important Tasks are, especially when that’s a main reason for choosing the Watch 3e. We’re aware of the tasks issue and our team is actively working on it. We’d also like to look into the call audio with you. We’ll be reaching out directly to help and appreciate you sharing your experience.
The app generally works well. The reason for the low rating is the devices themselves. We have had a watch and one replacement watch for over a year and there hasn't been a single day that it was 100% functional. We have experienced everything from constant screen blackouts, pairing issues, slow gps refresh rate, unfunctional focus modes, guardian contact issues, and the list goes on....
Business response:
Hi Craig, we’re really sorry to hear about the issues you’ve experienced. This isn’t the level of service we aim to provide. We’d love to help get this resolved as quickly as possible. We weren’t able to locate an account under your name, so please reach out via Facebook or Instagram DMs and mention your review so we can make this right.
Almost completely non-functional. They must have decided not to maintain the Android version at all.
Business response:
Hi Louis! We’re really sorry to hear about your experience. That’s not what we want for our customers. We’re actively maintaining and updating the Android version, and we’d like to look into what’s happening on your device. We’ll be reaching out to you directly to help get this resolved.
The app is terrible. The notifications are random and often late...really late. The location of the phone is always days old. Completely unreliable.
Business response:
Hi John, we’re really sorry to hear about your experience. We know how frustrating it is when things don’t work as expected, and we want to help. Please send feedback through the app by tapping the menu icon (☰) and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can assist you directly.
Locator not working since update! Manual refresh no longer works.
Business response:
Hi Anna. This does sound super frustrating! We are truly sorry for these issues that you are experiencing with your GPS! We would like to get more background into these issues and resolve them. We have reached out!
Tracking use to be spot on but like the others said, when it updated it no longer give a specific location. I gave it 2 stars because Gabb service tried to help but I think it is Gabb in general and not my child's watch that is the problem. After the update the watch no longer notifies me the watch is turned on or off. It also no longer let's me know what battery life the watch is at. I loved this watch so much at first and was planning on buying a second but now I question doing so.
Business response:
Hi Hannah. This does sound super frustrating! We are truly sorry for these issues that you are experiencing with your GPS! We would like to get more background into these issues and resolve them. We have reached out!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.