This profile has been claimed by the business owner or representative.
Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst app and service I've ever dealt with. There's always an "update" being done that doesn't make the app work any better. It's always crashing, never saving info that's being edited. I've been trying to activate my son's phone since Wed afternoon with no success. The chat agent wasn't any help and claimed that I needed to wait another 24hrs. The chat agents seem to also have issues on their ends and can't help or are not knowledgeable. I will be cancelling my service ASAP! Ridiculous!
Does not offer active tracking that's reliable.
Pain in the neck.
Business response:
Hi Gabriel, we are so sorry to hear things didn’t go as expected. We’d love to learn more about the issue/s you are encountering and make it right. We have reached out directly
I received notices abt flagged messages but when I click on it- it ALWAYS says: oops something went wrong. Then trying to reach support is a joke.
Business response:
Hi! We're so sorry for the trouble with flagged messages and support. That’s not the experience we want for you. Please send feedback through the app (Menu > App Feedback) or DM us on Facebook or Instagram and mention your review so we can look into this and help resolve it.
Terrible. I get double notifications that I cant stop or turn off and the app only works half the time, if that. A month later and the fix was only temporary. My experience with mygabb can only be described as extremely frustrating. Here we are, 1 week later, and im having the same problem all over again. Every experience is like groundhog day. I have to constantly reset and restart every month. Its not worth the headache!
Business response:
Hi Calan, we’re sorry to hear about the issues you’re experiencing with the app, especially the double notifications and unreliable performance. That sounds frustrating, and we appreciate you bringing it to our attention. We have reached out to you directly.
Latest app version does not work well. I had to sign in again and for some reason all the devices connected to my account were removed so I have to set it all up again.
Business response:
Hey, Jeremiah! We’re so sorry to hear about your experience! This isn’t the simplicity and reliability we strive for. We understand how frustrating ongoing app issues can be, and we truly want to make things right. We've reached out to you directly and are here to help every step of the way.
Location map doesn't update in real time. I need to know where my kid is now, not 30 minutes (or several days) ago. This is really my only complaint with these phones. I hope that gets updated soon.
Business response:
Hi Kristen, we completely understand how important real-time location updates are, especially when it comes to your child’s safety. We're actively working to improve the accuracy and refresh rate of the location feature, and we appreciate your patience as we continue making updates. We have reached out to you directly.
Frustrating app. It's very slow and the tracking feature is not reliable. I'm frequently unable to refresh the location and sometimes it's just not accurate. I would not purchase this again.
Business response:
Hi Noelle, We are so sorry to hear you’ve had a frustrating experience with the app. We know how important accurate and reliable tracking is, and we’re actively working to improve performance and location accuracy. Please send feedback through the app (Menu > App Feedback) or DM us on Facebook or Instagram and mention your review.
Continuous issues with tasks. and now the GPS is failing to work.
Business response:
Hey there! We're so sorry you're still having trouble, especially with GPS and task issues. That is not the experience we want for you. We are reaching out to you directly to help get this resolved as quickly as possible. Thank you for your patience. We are here and ready to support you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.