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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
No way to use the phone without an expensive contract that provides almost no features. Just buy your kids an old iPhone/Android, at least it will have the features your kids need without requiring a contract.
Business response:
Thanks for sharing your feedback. We know every family has different needs. Gabb is designed for parents looking for a safer first phone with built-in parental controls and fewer online risks. We appreciate your perspective and are always working to improve the experience for families.
I have been a customer for 5 years. In the beginning with my oldest it worked amazing and did everything promised, especially the GPS. Now with my two younger it has been completely unreliable and the the app nor the devices locations NEVER update. I am canceling and getting Bark.
Business response:
We’re so sorry this has been your recent experience with us. We completely understand how important reliable GPS is when it comes to knowing where your child is at all times. We’d love the opportunity to look into what’s going on with the devices and work toward making this right for you. We’ve just reached out to offer further assistance!
The location services will update anywhere from 30 seconds to 1 hour after arriving at/departing from a "safe zone." The notifications are spotty. The amount of times you have to disconnect & reconnect the watch to the app just to get it working correctly is ridiculous. Save your money & energy - don't buy a Gabb watch.
Business response:
We’re so sorry this has been your experience! We’d love to take a deeper look into this and help get these issues resolved. We know how important it is to receive accurate notifications. We’ve just reached out to help!
They have Nothing I used a gabb phone for 2 years and honestly they suck if you are considering a gabb phone don't pull the trigger if u are an android user get a free pixel 10a and use Google family link. their services are the worst I have to ask for music that never makes it on that is a blatantly anti consumer strategy and the price gouging is awful and I asked for the wyze app for my watch and they said no I needed their watch all in all gabb is an awful a company
This thing is terrible. I just paid for a plan because you have to do that before setting up the watch, but I keep getting the same error messages after pairing device and attempting setup. I guess I will have to dispute the charge with my credit company since it won't even work.
Business response:
We're sorry to hear this has been your experience! We would love to help get your device set up and working properly. We have just reached out to make things right with you!
Can't track my son's phone.
Business response:
Hi Ana, we’re so sorry to hear you’re having trouble tracking your son’s phone. Since we’re unable to view account details in Google Play reviews, please send us a DM on Facebook or Instagram, or contact us through the MyGabb app under Menu > App Feedback so we can take a closer look and help resolve this.
Everything was going ok at first, now you have to wait half the day for calls and texts to update. Now here it is Thursday the 21st of May and no updates since the 19th in the morning. The GPS is another problem, it takes awhile to update location also. I have had my phone checked to make sure it's not on my end. I'm not happy with it right now.
Business response:
Oh no! We’re so sorry for the trouble and understand how frustrating delays with calls, texts, and GPS updates can be. Since we can’t view account details through reviews, please send us a DM on Facebook or Instagram, or contact us through the MyGabb app under Menu > App Feedback so we can take a closer look and help.
Issues with location updating on prop phone and watch will no longer turn on. Says not connected to find GPS location, but still has service and flags messages. When it did work it was great.
Business response:
Hi there, we're sorry to hear about your issues with the location feature. We understand this frustration and would love to help get this resolved for you. Since we can’t locate your account based on the review alone, please contact us on Facebook or Instagram and include your review so we can take a closer look and help resolve this.
stop the awful updates. the watch worked great at first but each update gets worse and worse. they're basically useless now. can't call and see the location.
Business response:
Hi Aliza! We’re really sorry to hear this. This does sound very frustrating, we are truly sorry that this is the experience that you have had, this is not the level of service that we aim to provide! We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,970 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.