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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I am having issues linking the kids phone I have an account but things aren't working
Business response:
Hi Krystal! We’re truly sorry for the trouble you’re having linking your kids’ phones. We completely understand how frustrating this must be. That’s not the experience we want for you, and we’d love the chance to make it right. Please send us a DM on Facebook or Instagram so we can help! 💙
does not refresh, can not track child
Business response:
Hey, Kari! We are very sorry to hear about the issues you're experiencing with your device and MyGabb app location features. We have reached out to you directly to help!
When it worked it was nice however it rarely works. At first a simple software update after it began to glitch fixed the issues. however now powering on/off and attempting to un- pair the watch from the parent app (as suggested in the troubleshooting) does nothing. The watchface won't even activate to attempt any software updates as recommended in the troubleshooting site. Overall way more hassle than its worth.
Business response:
Hi Annie! We’re so sorry to hear about the ongoing issues with your watch. That sounds incredibly frustrating, and it’s definitely not the experience we want for you. We’ve reached out directly to help review your account and explore options to get your device working properly.
never works right.. constantly pairing and unpairing device. location won't work even though both phones have location turned on. when finding phone it hasn't updated map location in two months and it won't work. even uninstalled and reinstalled. phone also randomly stops sending and receiving texts and calls.
Business response:
Hi Nick, we’re so sorry for the frustration this has caused; that’s definitely not the experience we want for any Gabb family. We’ve reached out to you directly and would love to help find a solution, whether that means getting your current phone working properly or exploring other options that fit your needs.
it doesn't work. it has signed me out over and over and over again. I keep having to create an account uninstall, reinstall, it is awful
Business response:
Hi Molly! We are truly sorry to hear about your experience with the watch. We know how important it is for the device to work the way you expect. Please reach out through the MyGabb app by tapping the menu icon and selecting “App Feedback,” or send us a direct message on Facebook or Instagram and mention your review. We’d love to help you!
Absolute failure of a product. Watch gets stuck in focus mode and won't unlock. Cant send or receive texts or phone calls - even from the primary guardian contact. GPS only updates sporadically, even when triggered to refresh in the parent app. AVOID THIS PRODUCT!
Business response:
Hi there, we’re truly sorry for the experience you’ve had. We completely understand how frustrating it must be when the location doesn’t update and the device isn’t working as expected. That’s not the experience we want for you, and we’d really like the chance to help make things right. Please send us a DM on Facebook or Instagram so we can help!
The app needs to be improved. It has constant issues.
Business response:
Hi there! We're sorry to hear you aren't satisfied with the MyGabb app. We would love to hear more about the issues you're facing. We've just reached out to help.
The watch has very limited water resistance, constantly overheats when my daughter is talking and when I cancelled my subscription on the website, two months ago it has yet to go through. It is impossible to find a phone number to call and talk to somebody. There are many options out there, I would recommend checking out other options before going with Gabb.
Business response:
Hi Tammy, we’re truly sorry for your experience; that’s not the level of quality or support we want any Gabb family to encounter. Our team has reached out to help review the watch concerns and confirm your cancellation so we can make things right as quickly as possible.
So frustrating. Nothing works as it should.
Business response:
Hey, Matthew! We're really sorry to hear you're having such a frustrating experience. That’s not what we want for any of our customers. We’ll be reaching out to you directly to help get things back on track. Thanks for giving us the chance to make things right.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,711 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.