Gene Juarez Salon & Spa - Bellevue

Kathy W. 

on Yelp

8 years ago

Go somewhere else for a spa pedicure!! The move to the Bravern was a complete & total downgrade for the spa pedicures. The old salon you got a private room, comfortable chair to lay flat in, eye mask, total top notch first class spa pedicure. Worth every penny!! The Bravern is now a cattle car experience!! It's no different than the cheap Asian pedicure salons now. You sit in a bench, next to people you don't know, hearing everyone's conversation, forced to talk, not relax, no privacy, no eye mask, no comfort and worst ... read more

Gabrielle P. 

on Yelp

8 years ago

Unfortunately, with the move to the Bravern location, they have lost any legitimate claim of calling themselves a spa. Even basic amenities are completely absent. Tiny changing area, no steam shower or sauna, cramped hallways and a cold, uncomfortable foot soak area. As other reviewers have noted, it seems that their only focus is on the hair area which is visible out front. That area was clearly newly designed while the "spa" is just a repainted version of the old Red Door Spa which came and went quickly years ago. Poorly d... read more

Orcas O. 

on Yelp

8 years ago

They moved from the Galleria to the Bravern. I gotta say, I was very disappointed with the new facility. The use of space is skewed toward the salon. Huge space for the salon, rows and rows of salon chairs, but the spa section...yikes. Locker room is so tiny (one shower!?), and the changing stalls, yes stalls not even rooms with doors, is so small. Limited amenities, no sauna, no steam room, just a couple of rooms with massage tables. This is supposed to be salon AND spa, looks like they've chosen to focus on the salon... read more

Sherry B. 

on Yelp

8 years ago

I've been going to this salon for about a year. Lex gives the absolute best haircuts, and Jason is equally talented with hair color. However I had an eyebrow wax this last visit with Ziba and she scalped my brows. I don't have nice thick brows but every month or two I need to have the peach fuzz removed. I've never had anyone just scalp my brows. I will never go to Ziba again. Gene Juarez should have made this right when I complained but they didn't. 

S W. 

on Yelp

8 years ago

The new Bravern location is a total disappointment! I've been a client at the Bellevue Gene Juarez for many years. When I heard they were relocating to the Bravern, I expected the new location to be beautiful. What I found is an extremely small facility that lacks in amenities and relaxation. The spa appears to have just moved into the old Red Door facilities which are tiny. There is one dressing room which is smaller than most master bathrooms. It has one sink, one changing area, one outlet, and one shower. If there ... read more

Bellevue S. 

on Yelp

8 years ago

First let me say, Gene Jaurez is and will always Be my favorite salons. But, the move to the bravern and the chaos it's become. I won't return nor will the group of friends that I come with, will come back to the Bellevue location. The new place is beautiful, but not personal anymore. Everyone scrambling around with their heads cut off and we waited for our visit back after the opening. We understand it was going to be a bit crazy for the start so we waited. Lines to check in and check out, managers looking so clueless and ... read more

Karen D. 

on Yelp

8 years ago

The new location at the Bravern is such a disappointment. I go to the Bellevue location for massages. The spa area was a relaxing environment, starting with a quiet waiting area with a fireplace and beverages, and then a lovely foot soak. After the massage, we had full use of the sauna, steam room and Swiss showers. Today I went to the new location. No peaceful waiting area. No foot soak. No sauna, steam room nor Swiss showers. The women's locker area has no chairs to wait, so after getting into my robe, I got to stan... read more

Danielle P. 

on Yelp

8 years ago

I'm seriously so disappointed in this salon. The customer service is severely lacking and I don't think hire anyone at all to answer the phones. Honestly- how do you have a million people on your staff, but no one can answer the phone?? My stylists, Colleen and Robin were actually both great. Colleen is a Balayage Specialist and did a really great job. The color isn't quite what I wanted, but I also made the mistake of not really explaining how picky I am about my blonde. Not her fault and I don't hold it against her. She ... read more

Samantha S. 

on Yelp

8 years ago

Pretty frustrated with the Bellevue location. I had an appointment to be a hair model this past weekend. I showed up for my appointment, checked in and was asked to wait in the waiting area for the stylist. I know that during the learning process, people are slow so I patiently waited for an hour and a half. I finally approached the desk to ask for an update only to find out that the stylist was not there and should have contacted me to cancel. I left furious. I had to arrange and pay for childcare as well as waste 2 1/2 hou... read more