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Gene Juarez Salon & Spa - Bellevue
- Hair Salons
- Bellevue, WA
About this business
Location details
700 110th Avenue NE, Suite 290, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
More like a locker room! Went to have a massage and facial, my services were fine. However, if you are looking for a luxury spa, this would not be the place. After my services, I wanted to shower, the shower head was clogged, so I had to keep my head really close to the shower head to rinse the shampoo out. When I went to dress, there were three other women in the dressing room and since the dressing area is about 8 X 8 area, two of the women had to dress near the sink area. I wanted to dry my hair but there was no room by t... read more
So disappointed in the "new" Bellevue Gene Juarez. The huge, amazing locker room with swiss showers and steam room have been downgraded to a pathetic tiny locker room approx 1/8th of the previous one. My massage therapist talked the ENTIRE one hour and I had the luxury of paying $110 for it.The ambiance is no longer there and I will not be going back. :(
Business response:
Dear Palm, I apologize for the experience you describe. Please contact me at 425-748-1462 or colleens@genejuarez.com and I will do my best to resolve this for you. Sincerely, Colleen
Went to the new Bravern location and was quite disappointed in the women's locker room. So small, only 1 shower and 1 changing room. The Galleria location was much better. The waiting area where you receive the complimentary foot soak was also quite small and didn't have the ambiance of the Galleria location. I did received an excellent massage. However, when I went to use my SpaFinder gift certificate, the young girl had difficulty and eventually had to bring her manager to assist. On the gift cert is stated it was va... read more
Business response:
Dear Cindy, I apologize for an confusion or inconvenience when trying to redeem your Spa Finders Gift Certificate and I will educate all of our desk staff about the expiration date error. If you would like to talk with me further please contact me at 425-748-1462 or colleens@genejuarez.com and I will see how I can assist. Sincerely, Colleen
Over $60 for a men's haircut...and the haircut wasn't even that good. What a joke. I've had better from Sport Clips. with more pampering.
Business response:
Dear Scott, I sent you a PM, look forward to talking with you. Sincerely, Colleen
I've had better experience with gj in the past. The first part was shampooing - the guy basically just scrubbed my scalp a few seconds rinse a few more seconds, done. My stylist spent 10 minutes cutting my long hair, but spent 20 mins blow drying/styling. He burnt my hair and scalp.The little girl at the front desk was rude. Charged me wrong the first time and didnt give the right cash for tip, though she insisted and I wasnt gonna argue as it has been a long day for me. Even though, it wasnt a good experience i still gave $... read more
Business response:
Dear April, I am so sorry to hear about your most recent experience at our Bravern location and I would appreciate the opportunity to make it better. Please call me at 425-748-1462 or colleens@genejuarez.com and I'm sure there is something we can do. Sincerely, Colleen
I've been a customer of Gene Juarez in Bellevue for many years. I am extremely disappointed with the pedicure experience in the new location at the Bravern. If you go there expecting the private room and spa chair where you would recline with your eyes closed, you will be very disappointed. The new setup is a bench seat with a straight back. You stretch your legs out over the sink. If you are not comfortable sitting up in that "right angle" position you are out of luck. My nail technician did a great job, but I was uncomfort... read more
The new location is beautiful and modern. Take in the relaxing ambience of the rinsing room with green leafed panels, mood lighting and soft music. I've been a pretty steady client at the Bellevue Gene Juarez for many years. And while I really like the new location aesthetically, the service has been downhill for me ever since the move. The last two scheduled appointments were botched - I showed up expecting my usual person, only to find I had been scheduled for someone else completely (even though I specifically requested m... read more
Business response:
Dear Carly, I am so sorry about the errors with your appointments. If you can please provide me with your phone number, the number you called in from when making the appointments we can listen to the phone calls and figure out what happened and prevent it from happening again. I can be reached at 425-748-1462 or colleens@genejuarez.com. Thank you for giving us the opportunity to improve where we have fallen short. Sincerely, Colleen
While the atmosphere was great and there is excellent customer service in the salon, I walked out with a terrible haircut. It was extremely uneven and my layers were all over the place. I had it redone at another salon and the stylist was appalled that with as much training as Gene Juarez employees supposedly receive, something like my hair would come out of their doors. I have many friends who have had positive experiences there so I am sure some stylists are great but it's not worth the risk for me in the future.
Business response:
Dear Claire, I am so sorry that you were disappointed with your most recent haircut at our new Bravern location. If you would like to share more details of your experience so that I can follow up with the artist involved I can be reached at 425-748-1462 or colleens@genejuarez.com Sincerely, Colleen
The new location at the Bravern has seriously damaged the desire to receive any spa services at the Bellevue location. The women's changing area is unbelievably cramped. When I went in for a massage, there was already one person using the locker area and we had difficulty maneuvering around each other. By the time I was fully changed, there were three more clients trying to use the area and it just wasn't possible. The waiting area for spa services was incredibly cramped and not conducive to relaxation - it was a relief ... read more
Frequently asked questions about Gene Juarez Salon & Spa - Bellevue
How is Gene Juarez Salon & Spa - Bellevue rated?
Gene Juarez Salon & Spa - Bellevue has a 3.7 star rating with 748 reviews.
When is Gene Juarez Salon & Spa - Bellevue open?
Gene Juarez Salon & Spa - Bellevue is open now. It will close at 6:00 p.m.