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Gentle Dental Bend
- Dentists
- Bend, OR
About this business
Location details
20516 Robal Lane, suite 100, Bend, OR, 97701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful service and awful staff. Samantha who books appointments is difficult, arrogant and beyond unhelpful. I had an appointment booked today to pick-up a night guard and the office called me at 6:42am and woke me up to let me know that the doctor had to cancel her appointments for today, and they arbitrarily booked me (without my knowledge) for the following Tuesday at 7:30am; I cannot make that appointment, and the next available appointment is 5 weeks away, and the doctor only works 3 days a week and Samantha wouldn't bo... read more
Business response:
Dear Debby, Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We are researching the details to your review and will discuss with our providers and local team. Thank you.
As I sat in the waiting area, I had the misfortune of hearing all about the drama in one of the front desk person's life, and a speaker phone phone call between she and her boyfriend. I cannot believe the complete lack of professionalism. I was waiting for a family who was being seen by one of the dentists. I am so glad this isn't my dentist office!
Highly do not recommend, Samantha at the front desk. Is a horribly rude and nasty person, to treat our elderly so badly! Telling a patient she need to have her diaper changed! We will not be back. Hope someone treats you the same way so you know how it feels.
If I could, I'd leave zero stars. Know that this is a chain so don't expect much. After calling several times, I'm guessing they use a horrible booking service with long holds, dropped calls, different person each time you call, long holds while being transfered, constant repeating of giving your info, rudeness & no compassion to boot. -and that's just for starters. I'm going to skip the other details to save the deadly rise of my blood pressure due to the complete frustration & disappointment of my experience. I'd liken the... read more
one of the worst dentists I have ever been to in my life, On multiple occasions I have went in for my appointment and when I get there they tell me they don't have my appointment on file at all. I am not just pulling appointment dates out of thin air, I set my next appointment on the days that I am being seen and I set them with the same lady every single time. I am supposed to be getting braces put on in august but I can't exactly do that unless I get my last 2 fillings I need, I had an appointment set today at 1 and I call... read more
Business response:
Dear Katrice, Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (541) 312-2920. Thank you.
Went in for a teeth cleaning as a new patient left with nothing done whatsoever The dental assistant or whatever she was was extremely rude I ended up having to completely reschedule my appointment and am considering not going to them at all if I could leave negative review I would
Business response:
Derpy Turtle A., we're disappointed to hear of the negative experience you had at our location. If you would like to contact us, please call our patient relations team at (541) 312-2920. Thank you.
Your care will take a backseat to their poor scheduling practices and provider turnover. My experience is the provider was fine. But it took a year for get in because I was rescheduled so many times. Now they have a new dentist and I'm starting over. Cannot continue treatment plan from the first dentist until I meet the new one. So everything is on hold again. Front desk staff need to work on their bedside manner and professionalis.
VERY DISAPPOINTED. TOTAL SCAM!!!! Finally after over a year of trying to dispute a bill, I was told that the charge I received for *no work done* was for a consultation. I was never told this was a consultation. To my understanding, I went in on April 2020 to get my wisdom teeth removed, but was told by the dentist that he wanted to reschedule due to COVID. He also told me that he would have rescheduled the appointment over the phone but that he forgot. So you can see why I was surprised to receive a bill for $170. I had als... read more
After working half my life in the medical industry I thought I've seen it all but never have I seen a level of unprofessionalism until today. Even if this is the only dental office your insurance covers please try to find any other place to do your dental work. They have the worst reviews of any dental office in central oregon for good reason! I had a pretty large filling fall out of a back molar so I made a consult with Gentle Dental. Thursday Dr. Montgomery suggested my tooth's cavity cannot be repaired with a filling si... read more
Frequently asked questions about Gentle Dental Bend
How is Gentle Dental Bend rated?
Gentle Dental Bend has a 3.4 star rating with 529 reviews.
When is Gentle Dental Bend open?
Gentle Dental Bend is closed now. It will open tomorrow at 7:00 a.m.