Gentle Dental Orange

Andrew C. 

on Yelp

7 months ago

Quantity over Quality. Overbooked their office and had to wait an hour for low quality work. Disappointed is an understatement. 

Andrew H. 

on Yelp

7 months ago

Shysters. Unprofessional. Only had my teeth cleaned twice and in both cases their office cancelled and rescheduled because of lack of scheduled appointments for their cleaners. When I did go in for teeth cleaning appt they had me waiting around for 50+ minutes after my scheduled time then refused to do it without me authorizing X-rays which another had done within the last 3 months. At my previous cleaning appointment they wanted to take unnecessary X-rays without my asking. They hadn't bothered to see they weren't due... read more

Amy L. 

on Yelp

8 months ago

They billed my husband for a service that belonged to someone else and refused to look into it or fix it for him. 

Kat M. 

on Yelp

8 months ago

​After being loyal patients here for years, the quality of care at Gentle Dental Orange has completely collapsed. This office is owned by InterDent, and it is clear that private equity profit margins now take priority over patient health and professional ethics. ​My experience on Jan 17th began with them unilaterally moving my appointment time and then rudely informing me I'd be canceled if I wasn't there by the "new" time. The receptionist was untrained and unprofessional, making vague, unsettling comments about the "type ... read more

Ellie V. 

on Yelp

9 months ago

I want to make a bit complain about their unprofessional and late up charge 1. We went for our schedule extraction for our special needs daughter with diabetes. We arrived on time and we got told at the last second that they couldn't get in touch with Anesthesiologist. We couldn't do that because my daughter didn't anything all day and she's diabetic but they wanted her to come back at 2 pm for the procedure. 2. They inform we have to pay $900 dollar for Anesthesiologist. Then they said my daughter needs bone graft ... read more

Julia P. 

on Yelp

9 months ago

HORRIBLE! Do not book here. I called at 8 am as a new patient coming in for an emergency same day treatment. The rep told me no problem, we can help you today, and booked for 10 am. I did all the steps they told me to for my insurance, then at 9:20 they call me and tell if I come at 10 I will probably not get same day treatment because their lunch is at 11. They asked at 9:20 if I can come in at 9:30 to increase my chances of same day treatment. I got here at 9:36, and they told me that there's a wait and no promises, just g... read more

Kim H. 

on Yelp

a year ago

Be extremely careful with this office they don't go by your plan of insurance. They have funny way of wording your situation to where they make more money off. You make sure what you were covered for is what they are doing. They are very dishonest. 

Cao W. 

on Yelp

a year ago

If you value your teeth, do not come here! (Failed treatments and endless billing) I originally chose Gentle Dental simply because it was close to my home--a decision I now deeply regret. First, they insisted that a tooth I had treated with a root canal years ago was inflamed and pressured me into retreatment. I agreed, only to find that the inflammation never improved and, worse, they destroyed a crown that had been perfectly fine for over seven years. The replacement crown they made lasted less than one year before break... read more

Elizabeth D. 

on Yelp

a year ago

If I could give them negative stars- I would! TERRIBLE customer service by office staff. Unprofessional, unproductive, unfriendly! Their billing management is EVEN WORSE! DONT TRUST THEM!