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George Wall Ford
- Automotive
- Red Bank, NJ
About this business
Location details
700 Shrewsbury Avenue, Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Biggest ripoff I've encountered in 30 years Unbelievable price gouging. We needed a $20 valve and the labor on it was 10x the cost. On another part the labor was double the cost. Complete ripoff on what should have been a covered defect. Will never go back under any circumstances.
Business response:
Hey John, we've tried calling and connecting with you, but your mailbox is full. To address your concern about pricing, even though a part may appear to be inexpensive, the labor costs do not always correlate due to the parts location, or the process / time needed to access said part. I would love to go over this more in depth with you. Please give me a call at 732-704-1930. Thank you, Augie Wall Service Manager
Pot Hole Problems Those of us in this area know that the roads are horrible. Too many pot holes and horrible roads. George Wall got me into service quickly and addressed my problem. Always treated like family From Steve to Aggie to Daniel amaizing customer service
Business response:
Thank you Pete for taking the time to leave us a review! We appreciate it.
2002 T-Bird, Tech could not find anything wrong. Service Department Tech could not find problem of engine starting after turned off and loss of power up hills. Could not create same problem to find problem.
Business response:
Thank you Stephen for the great review.
Not happy I decided to go here to buy a Lincoln MKZ. I got there at around 12 noon to buy the car that I had talked about and put a payment on a couple days before, they said they would have it cleaned up and ready for a test drive when I go there and I called the day of to let them know the exact time I’d be showing up. So as I said I got there at around 12 and waiting 3 hours just to see the car and it still wasn’t cleaned or anything after that the whole process of buying the car took a total of 8 hours with my dealer jus... read more
Business response:
Hi there, Thank you for taking the time to leave us a review. We'd love to be able to make your experience a better one. Unfortunately, without knowing who you are, we cannot figure out what happened. We appreciate the kind words about our service department. We'd like to correct the situation you describe. Please let us know your name so one of our managers can get back to you asap. Thank you
Service I had to bring in my car for what turned out to be a major job. My service rep walked me through what the car needed.
Business response:
We're happy to hear that your service advisor took care of you. Thank you for the great review.
Paul Kate matt Great dealership good people ,excellent experience would recommend this dealership to anyone from Paul to Kate to Matt and everyone in between . Great service and follow up , stress free car buying at my. Price
Great Service experience The service department completed the required repairs in a timely and professional manner. I am very satisfied.
Routine maintenance Quick service, great communication, very friendly! A minor recall was addressed before I even received the notice. Service tech took the time to explain work performed to correct problem subject of recall. A highly satisfactory experience!
Business response:
Jerry, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (732) 747-5400 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Immediate Service Wanted to bring in my car on a Friday afternoon for service. I was told, no problem as long it was before 3:30. I said I would try to get there by then. Arrived after 3:30. Told them if they couldn't service my car then, maybe I could come back tomorrow. They took me with no problem. Waiting in the waiting area was relaxing and less than 30 minutes.
Business response:
Thank you Donna for taking the time to leave us a great review!
Frequently asked questions about George Wall Ford
How is George Wall Ford rated?
George Wall Ford has a 4.7 star rating with 3,624 reviews.
When is George Wall Ford open?
George Wall Ford is closed now. It will open at 9:00 a.m.