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George Wall Ford
- Automotive
- Red Bank, NJ
About this business
Location details
700 Shrewsbury Avenue, Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Owner We at Sav Construction loves the friendly people And the time we didn’t have to waste just sitting in a dealer all day They new what
Not my favorite Ford dealership Had an appointment for an oil change and tire rotation. Arrived at my scheduled time but there was no parking. Steve who was handling my intake ( I'm already in computer and had scheduled it 3 days prior) said to give him one minute. He took the person behind me ahead of me and took a phone call that required him to look up the information before he helped me -the person standing right in front of him! Total of 7 minutes waiting while he helped others. Service took over an hour. Facilities lac... read more
Yankees19 Our sales rep. James Fallon was quite the gentleman during the whole sales process. After the sale, I received a call to pay a bill of 60.00 dollars. I was taken aback. Once I spoke to James, he handled the situation. The sales supervisor was pleasantly aggressive initially. He told us our car had equity but later it did not. He also stated the price of our monthly payment and said that would not change. Lo and behold after we agreed to a sale, we found out from the finance office that if we wanted care packages it... read more
Replace blown transmission My car was brought in for a transmission replacement covered by an aftermarket warranty company... My car was there for three weeks never once did I Rt a call from Justin advising me on the status of my repair.. I had to initiate all contact... I was told on two different occasion that my car would be ready, and obviously it wasn’t ready on the days I was told.. The only time Inreceived a call from this dealership was to advise me that my vehicle was ready. I would never purchase a vehicle from thi... read more
Service appointment Repairs were done well, and the Lincoln technician was friendly and knowledgeable, but my contact with the service dept. was not good. I was left on hold for over 12 minutes and when I hung up and called back , I was put into voicemail. I left a message that was not returned by the time I called them a third time the following day.
Terrible service department & truck sales Terrible service department. Constantly bringing truck back to dealer after their service department works on our trucks. Very unprofessional people unskilled mechanics in my view
Missed on the details I love my car - but that is a reflection of Lincoln, not the dealership. George Wall really missed the mark of the details. The buying process took hours. The car was supposed to have been cleaned during this time but I found garbage under the seat when I got home. Also discovered that the floor mats were dirty, stained and mismatched. Complained in a feedback survey weeks ago and have not had a response.
Business response:
We're sorry to hear of this unfortunate incident. We're looking into this.
Repair service is always above satisfactory Steve and other service writers are very professional. My issue is not getting a returned phone call after leaving two messages - one the evening before and the following afternoon when I called on lunch break. I placed the third call later on and spoke to the scheduler. No apologies when I stated that I have been trying to make an appointment for servicing my car, and left messages. That's not the best in customer service practices. And, not the first time that this has occur... read more
Owners Excellent salesman and sales manager quick no big negotiation the entire process took less then three hours they go out of their way to make things simple
Frequently asked questions about George Wall Ford
How is George Wall Ford rated?
George Wall Ford has a 4.7 star rating with 3,718 reviews.
When is George Wall Ford open?
George Wall Ford is open now. It will close at 7:00 p.m.